Skip to content Skip to main navigation

News

Chamberlains - complete legal services for business

MyWay? No Way

By MWF - 29 April 2011 31

I applied for and received my children’s school student MyWay cards a couple of weeks ago. I topped up their cards using BPay a couple of weeks ago. I went online here today: h

https://www.action.act.gov.au/ARTS/getbalance.asp

To check the balances on their cards and despite reading and fully comprehending the instructions to check the balances and following those instructions, computer said no.

On calling Action I was told that the information on the web site is incorrect. The “default password” or “secret question” (Action appears unable to decide what to call it) IS NOT the “student’s suburb and postcode” as stated on the site, but in fact their birth date typed in as dd/mm/yyyy. Even after getting that far, the “check my balance” feature of MyWay showed a balance of zero. I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
31 Responses to
MyWay? No Way
Keijidosha 11:11 am 02 May 11

I’ve had enough of MyWay and curse the incompetent plebs responsible for implementing it. This black duck is going back to join the masses carbon polluting commuters clogging up our city streets with their cars. I am tired of being burned for full fare when machines refuse to tag off.

minkshaman 10:10 am 02 May 11

housebound said :

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

Maybe in theory. Not in practice.

*shrugs* Either way, can’t buy them from Newsagents or pretty much anywhere over the counter.

housebound 9:04 am 02 May 11

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

Maybe in theory. Not in practice.

minkshaman 7:44 am 02 May 11

My partner works at a newsagency, they’re allowed to sell MyWay cards, but they aren’t allowed a top-up machine, which results in HORDES of pensioners and concerned parents asking to top up the cards and getting sh!tty when they can’t.

Takes a week to top up online as well.

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

STOP ASKING THE NEWSAGENT FOR THEM! THEY DON’T HAVE THEM!

Padoof 5:54 pm 01 May 11

please people, it’s ACTION, not Action!

Australian Capital Territory Internal Omnibus Network

hence all letters capitalised, ACTION is an acronym.

🙂

silentMac 2:41 pm 01 May 11

ML-585 said :

silentMac said :

The newer system might be better and I can see some benefits but the setup, advertising, organisation and information has been a colossal failure.

I believe I said that weeks ago.

http://the-riotact.com/myway-needs-better-promotion/39691

Do you believe me now?

Absolutely. I’m fairly new to this site so missed the previous thread.

My dramas continue. Went to a recharge agent today to find the system was down. Rang Action who have said they will have a one week grace period. Any student who is waiting on a card or for payment to get on the card, can tell the driver and they should let them on the bus.

ML-585 1:56 am 01 May 11

silentMac said :

The newer system might be better and I can see some benefits but the setup, advertising, organisation and information has been a colossal failure.

I believe I said that weeks ago.

http://the-riotact.com/myway-needs-better-promotion/39691

Do you believe me now?

silentMac 10:17 pm 30 Apr 11

I went through the same thing. I applied for my kid’s card weeks ago after I found out through someone (not Action advertising) that you need to allow at least 10 days to get a student card and that you couldn’t get one from a MyWay centre. When it arrived, it had my child’s name wrong. Action fixed that up (after several attempts and phone calls) but the new card only arrived on Friday.

It needs money on the card by Monday, so I attempted online. I got to the same page you are referring to and also read that student’s password is namesuburb. After this failed, I read on another page that you need to register a card once you have it. I rang Action tonight to register it and was told the website is wrong, cards sent in the mail are already registered, the “secret answer” (not even a password) is their DOB in a very specific format (but there appears no way to change this to something different), doesn’t appear any way to log out either and now I have to go out tomorrow to find a recharge agent because paying online would take 4-5 days.

The newer system might be better and I can see some benefits but the setup, advertising, organisation and information has been a colossal failure.

51modelBloke 12:32 pm 30 Apr 11

@basketcase – It’s GPS in the bus drivers console the updates the coordinates. The system operates on a footprint of about 50 metres, so should usually record the correct position when the bus is stopping. Like everything else some of the coordinates need refinement, it’s pretty new stuff for TAMS.

Padoof 12:17 pm 30 Apr 11

When I first ordered my children’s cards (week 9 or 10 last term), that page was asking for date of birth, I did notice it changed…

My youngest receives her credit from TAMS http://www.tams.act.gov.au/move/public_transport/stp
I can see that something happened (credit loaded?) on 21 April, but on Thursday 28 April it scanned as having no credit. We shall see what happens on Monday, she is armed with the letter from TAMS showing that they will be giving her credit, now we just have to hope that the bus driver is semi-reasonable and doesn’t hassle her to pay a cash fare (that’s another saga, fancy threatening to leave a primary school student stranded). She’s been instructed in future to refuse to pay and walk on anyway.

My own myway card was ordered online on 13 April, I’m yet to receive it.

ACTION…..grrrrrrrrrrr

basketcase 10:28 am 30 Apr 11

“Even after getting that far, the “check my balance” feature of MyWay showed a balance of zero. I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.”

That’s the way it seems to work everywhere. Had the same problem with Brisbane’s Go link card, but it all worked in the end. You just get a bit twitchy when it seems that your money has gone into the ether.

I had 5 trips left on my Fare Go ticket. It hasn’t appeared yet. The MyWay girl said they had a “mountain” of refunds to process. Bide my time.

The other thing I have noticed is that if you swipe off before the stop, you will be recorded as getting off at the previous stop.

Watching the drivers control panel, it seems that the current stop does not appear until the bus is virtually at the stop. Wonder how they do that, GPS in the bus, or RFID systems at the bus stop itself.

FioBla 1:08 am 30 Apr 11

I occasionally bus from Phillip to Bruce and back on the Blue Rapid—passing through Woden and Civic—and it hasn’t played up once. Most people use it too, in preference to paper tickets. It’s quite pleasing, at least compared to my experience with paper tickets elsewhere. Dunno about free rides.

Most users also take advantage of not having to remove the MyWay card from their wallets, which is convenient.

BenjaminL 11:44 pm 29 Apr 11

i don’t type in my DOB or any suburbs/postcodes for the secret question, just a normal answer to my secret question, and it works fine.

card number
DOB (drop down selection)
secret question answer (press help for a list of common questions)

So do the cards work, or is this just an issue you’re having with the web interface? Just go into a MyWay shop, im sure they can sort out the password issue pretty easily.

I like the new system, better than having a flimsy paper card, and now my trips are cheaper since I sometimes take the buses outside normal peak hours and get rides for $2 instead of $2.52. Oh lets not forget all the free rides I had during their changeover period.

puggy 10:30 pm 29 Apr 11

“I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.”

I thought this is a known fact to regular rioters. On the other matters, seems a bit of usual disorganisation within ACTION. I’m using MyWay and still getting the odd free ride, ala the old magnetic strip tickets.

Ryan 9:41 pm 29 Apr 11

They’re right about the top-up part. I bought a $20 card back in January and added an extra $20 via bPay, however I didn’t have a need to use the card until April thanks to my old Faresaver 10’s.

The $20 top up was applied when I first tagged on in April.

1 2 3

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site