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MyWay? No Way

MWF 29 April 2011 31

I applied for and received my children’s school student MyWay cards a couple of weeks ago. I topped up their cards using BPay a couple of weeks ago. I went online here today: h

https://www.action.act.gov.au/ARTS/getbalance.asp

To check the balances on their cards and despite reading and fully comprehending the instructions to check the balances and following those instructions, computer said no.

On calling Action I was told that the information on the web site is incorrect. The “default password” or “secret question” (Action appears unable to decide what to call it) IS NOT the “student’s suburb and postcode” as stated on the site, but in fact their birth date typed in as dd/mm/yyyy. Even after getting that far, the “check my balance” feature of MyWay showed a balance of zero. I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.


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31 Responses to MyWay? No Way
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Innovation Innovation 9:06 am 27 May 11

I’m probably typing this too soon and jinxing myself but I would just like to post a big thank you to all RA contributors re the new MyWay system. I have appreciated and prepared for all of the tips and traps posted and, this morning, my child successfuly caught their first bus using the new system and without any hiccoughs.

redzed redzed 11:12 am 26 May 11

Update to my dauighter’s lost Myway card.

It was handed in at the front office of the school (yay!) BUT when I rang Myway to have it reactivated they told me freezing the card is a one way process.. Have to wait for the new card. So think twice before freezing the card if there is a possibility the card might show up.

But I want to acknowledge the nice ACTION man who rang in response to my complaint. They have advised that they will reimburse the fares to the card if my daughter keeps her cash fare tickets that she has to buy while we are waiting for the new one to arrive. I am impressed with their client service.

FioBla FioBla 9:07 am 25 May 11

redzed said :

sigh…. my daughter lost her wallet today. So the MyWay card is gone. I rang the MyWay centre as advised on the website and was told I need to apply for a new card on the website and it will take ten days for a replacement card to be issued!!!!!!!

Here endeth my rant. And I was a convert before – I thought it worked fine. Not happy now.

That’s sad. My student card arrived in an envelope from Western Australia after I applied for it. I guess that is the side effect of importing a readymade system from there.

While I haven’t had a problem with the frontend of MyWay, the backend seems to need a bit of optimisation. e.g. easier refunds for tourists, easier and faster recharging, and now easier transfer of data from a lost (and registered) student card.

I’ve heard stories about this before. e.g. build a bicycle cage and announce it, and then applications to use the cage take a few weeks. A friend of mine applied for a bicycle locker at Woden, as bike-and-ride would suit him (or us, if we were up to sharing keys to the lock). It took a month between sending application and receiving a call to arrange meeting at the lockers, but by which time the previously unlocked lockers were full. I would love a bicycle cage in Woden.

Not making a blanket statement about government systems though: when I transferred my interstate car registration, that went smoothly. Less complicated than NSW anyway. Libraries work really well. And those bicycle racks on buses are also reliable (although not fully ubiquitous yet).

krats krats 8:42 pm 24 May 11

MWF said :

MWF said :

krats said :

If you are not completely happy with MyWay….BUY A CAR and go your way!!

That’s a thought! I have a car, but I never thought about getting my 13 year old a car to drive himself to school. Thanks…

One think’s sarcasm is the lowest form of Witt

redzed redzed 7:38 pm 24 May 11

sigh…. my daughter lost her wallet today. So the MyWay card is gone. I rang the MyWay centre as advised on the website and was told I need to apply for a new card on the website and it will take ten days for a replacement card to be issued!!!!!!! In the meantime, my daughter has to pay cash fares – there is no other option. So ten days of bus fares will cost me $40. This instead of less than ten dollars with the 26 ride cap for the month having just kicked in so the rest of the month would have been free. Under the old system, you kept the receipt and term ticket details and when your child lost the ticket you could head into the ACTION office and it was replaced on the spot!

Yes, I have a child that loses things…. And I am punished to the tune of more thn $30! The ticket was registered, direct debit was set up, but apparently they need to check that she is a student and is entitled to a student card and these things take time, etc, etc.

Not even an option to head into a MyWay centre and pick up a temporary card. Just a tend day wait and cash fares in the meantime.

Here endeth my rant. And I was a convert before – I thought it worked fine. Not happy now.

MWF MWF 6:38 pm 24 May 11

MWF said :

krats said :

If you are not completely happy with MyWay….BUY A CAR and go your way!!

That’s a thought! I have a car, but I never thought about getting my 13 year old a car to drive himself to school. Thanks…

MWF MWF 6:37 pm 24 May 11

krats said :

If you are not completely happy with MyWay….BUY A CAR and go your way!!

That’s a thought! I have a car, but I never thought about getting my 13 year a car to drive himself to school. Thanks…

krats krats 4:15 pm 24 May 11

If you are not completely happy with MyWay….BUY A CAR and go your way!!

Keijidosha Keijidosha 3:36 pm 24 May 11

puggy said :

ML-585 said :

Explain how a machine refuses to tag off.

It happened to me yesterday. I tagged on at the front, then at Belco, tried to tag off at the back. Red lights, with a message that I had already tagged on with that card. Anyway, checked online and it thought I had tagged on in Civic on a different bus. It was actually Gungahlin.

^ This has happened to me on several occasions with two different cards, although my previous comment proves I was ignorant of the current grace period for tagging off. Still, enough negative experiences with MyWay will keep me off the buses once this period expires. I don’t have time to chase erroneous fare charges because the system has bigger problems than a boat made of chicken wire.

puggy puggy 2:27 pm 24 May 11

ML-585 said :

Explain how a machine refuses to tag off.

It happened to me yesterday. I tagged on at the front, then at Belco, tried to tag off at the back. Red lights, with a message that I had already tagged on with that card. Anyway, checked online and it thought I had tagged on in Civic on a different bus. It was actually Gungahlin.

It’s not the first time that it has thought I tagged on in Civic, except that time, it thought I tagged off in Civic as well, and as I had tagged off at the front, it gave me a “change of mind” free ride.

KSSparent KSSparent 2:03 pm 24 May 11

hmmm… when I logged in it was the suburb and post code. I don’t think the my way people actually know what is going on with the system yet!!!

Genie Genie 3:13 pm 07 May 11

Keijidosha said :

I’ve had enough of MyWay and curse the incompetent plebs responsible for implementing it. This black duck is going back to join the masses carbon polluting commuters clogging up our city streets with their cars. I am tired of being burned for full fare when machines refuse to tag off.

Strange when according to ACTION, they wont be penalizing and charging people the cash fare for not tagging off until June 1st.

I’m curious as to how many free rides I will actually get, when in one calendar month they also state you wont be charged for more than 38 paid trips.

ML-585 ML-585 12:35 pm 07 May 11

Keijidosha said :

I am tired of being burned for full fare when machines refuse to tag off.

Which is odd considering this aspect of the system is not yet in place.

Explain how a machine refuses to tag off.

MWF MWF 7:26 pm 02 May 11

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

The ACTION site says different. http://www.transport.act.gov.au/myway/students.html

“Students and their parents are advised that MyWay cards are now available for travel on ACTION buses. The cards need to be bought online or by visiting a MyWay Centre to complete an application form (pdf imagePDF 214KB). Please note the cards should not be bought from newsagents as they need to be specially programmed. The student identification number needs to be provided as part of the application process to ensure the cards are set to charge the correct student concession fares. Students who have not been issued with a student ID card are advised to contact their school administration section to obtain their student ID number prior to submitting an application. “

MWF MWF 7:23 pm 02 May 11

Keijidosha said :

I am tired of being burned for full fare when machines refuse to tag off.

I can’t imagine a bus load of kids alighting from the bus, in an orderly fashion in order to allow each other to tag off when they get to school. Mine didn’t manage to this morning.

silentMac silentMac 6:40 pm 02 May 11

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

STOP ASKING THE NEWSAGENT FOR THEM! THEY DON’T HAVE THEM!

The only correspondence sent out from our school about the MyWay cards is that “we don’t have anything to do with them, call ACTION”.

Only those few schools doing a trial combination of MyWay cards and student ID get their card through the school. Everyone else must apply online or go to a MyWay centre to fill out a form.

I agree it is certainly not up to the neswagency but the reason people are asking the newsagents is because ACTION did not get the information out to the public.

Keijidosha Keijidosha 11:11 am 02 May 11

I’ve had enough of MyWay and curse the incompetent plebs responsible for implementing it. This black duck is going back to join the masses carbon polluting commuters clogging up our city streets with their cars. I am tired of being burned for full fare when machines refuse to tag off.

minkshaman minkshaman 10:10 am 02 May 11

housebound said :

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

Maybe in theory. Not in practice.

*shrugs* Either way, can’t buy them from Newsagents or pretty much anywhere over the counter.

housebound housebound 9:04 am 02 May 11

minkshaman said :

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

Maybe in theory. Not in practice.

minkshaman minkshaman 7:44 am 02 May 11

My partner works at a newsagency, they’re allowed to sell MyWay cards, but they aren’t allowed a top-up machine, which results in HORDES of pensioners and concerned parents asking to top up the cards and getting sh!tty when they can’t.

Takes a week to top up online as well.

Also, Parents looking for term tickets? Letters were sent out from schools last term about this, you need to organise it through the school.

STOP ASKING THE NEWSAGENT FOR THEM! THEY DON’T HAVE THEM!

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