I applied for and received my children’s school student MyWay cards a couple of weeks ago. I topped up their cards using BPay a couple of weeks ago. I went online here today: h
To check the balances on their cards and despite reading and fully comprehending the instructions to check the balances and following those instructions, computer said no.
On calling Action I was told that the information on the web site is incorrect. The “default password” or “secret question” (Action appears unable to decide what to call it) IS NOT the “student’s suburb and postcode” as stated on the site, but in fact their birth date typed in as dd/mm/yyyy. Even after getting that far, the “check my balance” feature of MyWay showed a balance of zero. I was told that the balance will show zero until the cards are activated when the student first catches a bus using the cards.