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Airport says no to looking after taxi customers

By johnboy 14 January 2009 38

The Canberra Times reports that the darkness on the edge of town (aka the Airport) is refusing to pay for “Commissionaires”.

The commissionaires were the people who up until 18 months ago organised the cattle on the forecourt to try and shift them into taxis as efficiently as possible.

Now, despite charging the drivers for the privilege of completing customer journeys, the airport is digging in.

It never ceases to amaze the problems the airport is willing to create and then tolerate literally on its own doorstep.

What’s Your opinion?


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Airport says no to looking after taxi customers
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SadMushroom 1:15 pm 03 Feb 09

A problem that this is causing is that without Commissionaires getting a few people travelling the same direction into the Taxi’s, the people are going one at a time.
So now even more taxi’s are needed to pick up at the airport and people are waiting longer for a taxi.

Last night at about 10.30 there was a connecting flight that landed and between 20 to 30 people needing taxi’s with only 2 taxi’s at the airport at any one time. People were standing there ringing taxi companies trying to book a taxi in their name to go and pick them up.

Vic Bitterman 8:09 pm 14 Jan 09

mikey said :

Some US airports now have ‘cellphone waiting areas’ – you wait on the approaches to the airport in a designated parking area for your arriving passengers to call and say they are at the curb so you can swoop in and pick them up.

That is a brilliant idea! But I guess big business misses out on the $ from parking to pick someone up, so it won’t takeoff at privately owned airports here.

Have you even been to the Brisbane airport? The approaches to the airport are all clearly marked ‘no stopping’ to prevent people doing the ‘wait until I get called’ – it’s amazing how many cars seem to break down and and have their bonnets open along the approach road into the airport! 🙂

JC 6:52 pm 14 Jan 09

Jungle Jim said :

You’re all having a great time laying into George and his family for the way they’re running the airport, but have you considered the question, if the Snow’s weren’t running this, who would? and would it be any better?

The Snow family are master corporate business people and will eventually turn our crappy little regional airport into a thriving hub, creating jobs and further bolstering our economic infrastructure.

While it’s obvious which side of the fence I’m currently residing, I will admit that they do often take the relentless ‘quick profit’ idea a little to far (but, in the end, isn’t that what private business is supposed to do?).

They seem to think they are the only ones who have a right to make money or develop anything, just look at the DFS fiasco. They bid for the land for the same reason, lost and cried poor.

Then look at the mess at the airport. All the development without regard to the capital plan, why because they could, then expect the government and the tax payer to fix the road problems they created by not following propper planning procedure, why because they didn’t have to.

Spitfire3 5:39 pm 14 Jan 09

Tongue in cheek, tylers: “This is not possible if it’s designated a drop-off only area.”

I’m sure it was probably part of the stated reason, though, as Aurelius says.

Granny 5:39 pm 14 Jan 09

It cost us nearly $80 to get a taxi to Gungahlin from the airport a couple of weeks ago, which is kind of ironic considering I can get to Brisbane for $98 return ….

OpenYourMind2 5:37 pm 14 Jan 09

I wonder if Snow has overextended himself. There are heaps (7?) of brand new buildings at the Airport sitting vacant. Brand Depot is a disaster. How deep are the Snow pockets?

tylersmayhem 5:29 pm 14 Jan 09

Terrorism

I assume you were kidding Spitfire! If that was simply the case, then I’d expect there would be no pick-up OR drop off, as it is in every other airport I’ve ever been to. It’s a revenue raising exercise – pure and simple!

Aurelius 5:26 pm 14 Jan 09

Tylers, terrorism and security were the reason at the time.
More realistically, it’s to stop people parking there for a long time, causing congestion, and also not paying for parking.
Drop-offs are quicker than pickups.

Spitfire3 5:04 pm 14 Jan 09

tylersmayhem said :

Can someone please offer a theory as to WTF they allow for kerbside drop off, but not pick up…

Terrorism. Barry the mad bomber in his little econovan full of firecrackers would have time to light all the fuses if he was allowed to park there for 10 minutes. This is not possible if it’s designated a drop-off only area. Terry’s just helping us all to be alert not alarmed.

harley 4:41 pm 14 Jan 09

ant said :

This taxi commissionaire thing just highlights it. Snowtown created teh problem whereby taxis can’t get to and from the airport easily (traffic jams), they also charge taxis for the pleasure of coming there (to pick up Snowtown’s passengers!), the commissionaires helped to alleviate the problem by filling seats in teh taxis that did come, and Snowtown won’t pay for them.

Ant, I think you’ve answered your own question. Every taxi that has fare sharing passengers is one (or more!) less taxi paying the airport fees. Why would you pay for something that will lower revenue?

tylersmayhem 4:25 pm 14 Jan 09

I’ve said it before, and I’ll say it again – in many parts of the world, people like Snow would have been “corrected” a long way back.

Can someone please offer a theory as to WTF they allow for kerbside drop off, but not pick up…I mean other than helping monopolise the taxi service and/or drivers having to pay the typically exorbitant parking fees?!

Mr Evil 1:33 pm 14 Jan 09

Jungle Jim said :

You’re all having a great time laying into George and his family for the way they’re running the airport, but have you considered the question, if the Snow’s weren’t running this, who would? and would it be any better?

If the Snow’s weren’t running it, it would have been better if the Federal Govt hadn’t flogged the bloody airports off in the first place, and had kept them in public ownership instead.

I’m dreading the day there’s a mishap at any one of these privately owned airports around Australia because so many of the buildings that have been built all over these airports are often a bit too close to the runway areas, or directly in front of an over-run area.

That’s the reason there is historically lots of open space around runways and taxiways – it’s a safe buffer zone in case an accident happens – not somewhere for greedy bastards to squeeze shopping malls, offices and other associated crap into!

dexi 1:28 pm 14 Jan 09

“They’ll create a problem, then in a few months time, they’ll complain it’s the fault of the taxis.”

I thought the problem came about when the new taxi operator’s didn’t want to contribute to paying the “Commissionaires”, so Aerial cabs pulled them. Same with the city rank. That would make it a taxi industry problem from the start.

Thumper 1:13 pm 14 Jan 09

I’m with Skid. I’ll even buy a long haired wig…

mikey 1:10 pm 14 Jan 09

It’s a disgrace. Even that giant cash gouging enterprise known as Sydney Airport manages to find room in its mean corporate heart to provide some free curbside pick-up at the domestic terminals. Plus people to manage to taxi queues. Some US airports now have ‘cellphone waiting areas’ – you wait on the approaches to the airport in a designated parking area for your arriving passengers to call and say they are at the curb so you can swoop in and pick them up. We have messed up our privatisation of airports big time, and Snowtown is the most obvious example. Some of the best airports in the US are still run by local authorities. Long Beach in LA is my favourite – it’s like a little country town airport in the middle of the greater LA sprawl. In Australia, you can’t beat Hervey Bay’s airport. Small, efficient, friendly. Free parking for two hours, free baggage trolleys. And locally owned and operated by the council.

Skidbladnir 1:01 pm 14 Jan 09

Lets get 10,000 hippies, and encourage them to hold hands around the airport.
Call it a Celestial Cuddle Against Congestion and Carbon Pollution.

Sure, it won’t achieve much.

p1 12:59 pm 14 Jan 09

I don’t expect the taxi drivers to take the hit. Doesn’t stop me dreaming.

Aurelius 12:54 pm 14 Jan 09

If the taxis boycotted the airport, who do you think would cop the blame, when Crown Price George gets on the phone to the Chief Minister and the talkback radio?
Taxi drivers are on commission. They’ll chase the dollar wherever they can. And because their pay’s sh*te, to expect them to take a pay slug when even the Fed and ACT govt are too spineless to stand up to Snow is a bit rich.

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