If you or someone you care for has a disability, chances are you’re familiar with the National Disability Insurance Scheme (NDIS). It funds supports and services for people with permanent and significant disabilities.
People who participate in the scheme and have an individualised NDIS plan can choose their own providers with the support of either a local area coordination partner or a support coordinator. These professionals help participants get the most out of their funding, provide referrals to other services and help make connections to community groups.
Since every provider is different, it’s vital to make an informed choice when deciding which NDIS service provider is best for you or a loved one.
Choosing an NDIS service provider
A good place to start is the National Disability Insurance Agency’s list of NDIS providers. It details all NDIS service providers, including the services they provide and where they are based.
When researching prospective NDIS service providers, keep the following in mind:
- Are the disability support professionals qualified and experienced? Your chosen service provider should – at a minimum – meet basic qualification requirements and use evidence-based strategies.
- How will they help you take part in everyday life? The best service providers help NDIS participants participate in daily life at home, in the community and at school or work.
- Are they culturally sensitive and inclusive? NDIS providers should welcome people regardless of their cultural, language or religious backgrounds or family beliefs.
- Are they focused on teamwork? NDIS providers should work closely with family or friends identified in your NDIS plan as well as other providers to engage the best supports and services for the participant.
- Do the disability support professionals think creatively? There aren’t necessarily obvious solutions to your wants and needs – and that’s okay – but you want support workers who can find a way around obstacles
- How will they help achieve goals outlined in the plan? NDIS plans list a range of supports such as core and capacity building supports, categorising the areas of your funding. Your service provider should be able to help you understand your plan and work within this to achieve your goals.
- Do they respect what is already working? Check that the potential provider aims to formalise what is already working while moving towards your goals, rather than pushing you towards services you are not interested in.
The best NDIS service providers in Canberra
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To be listed in our Best of Canberra series, each business needs to have consistently received positive feedback on RiotACT and Facebook as well as maintaining a minimum average of 4/5 stars on Google.
Woden Community Service can help you achieve your goals by working with you to navigate the NDIS, ensure you get optimum benefit and put in place a plan that works for you.
Its team will work with you one-on-one and/or in a group setting towards your NDIS goals. This may include working with you to increase your participation in the community, building your existing relationships, maintaining your health and wellbeing or engaging in paid employment or volunteer opportunities.
The NDIS support provided by WCS can include support coordination and outreach support to assist people to access their community.
Activities such as social groups, support to live independently and mentoring to develop and maintain social skills are a core part of what it offers.
WCS supports people living with a disability and/or mental illness and is one of the most comprehensive providers in the ACT with a wide range of support options available. WCS offers a highly integrated approach to the support we offer.
It supports people of all ages and abilities. Its team comes from a multidisciplinary background, and together has an in-depth knowledge of the community sector in the ACT.
Hadrill Accounting in Mitchell can help you manage your NDIS plan in one of two ways. Firstly, it can provide advice and assistance on direct employing – either through a one-on-one planning meeting or an information pack with a step-by-step guide.
If that’s too stressful or time-consuming, its registered plan managers can organise and manage the financial and administrative aspects of your NDIS plan for you.
Both options are covered by your NDIS plan, so you don’t pay any extra.
Hadrill Accounting’s NDIS advisors have experience in how the NDIS works as well as in areas like tax, small business bookkeeping and staff management.
Formerly known as Belconnen Community Service, Capital Region Community Services (CRCS) prides itself in its person-centred-practice approach to NDIS services.
With a focus on capacity building and social connection, its workers are flexible and creative, working with you to find the best outcome.
The CRCS team works in collaboration with NDIS participants to create services that participants want. This has led to the creation of weekend events and evening outings in the past.
CRCS’s dedicated NDIS intake process means it takes one conversation with one person to be linked to services which suit you. There is always someone around to answer questions.
The CRCS support coordination team work with children to seniors from all over Canberra to achieve their goals, understand the scheme and to live their lives their own way.
CRCS has worked in the NDIS field since 2013 and so has great relationships within the National Disability Insurance Agency (NDIA), and with other organisations around Canberra.
With extensive knowledge of the NDIS and available services, CRCS also provides referrals and advice to help you find the support that’s right for you. It is because of this constant support that CRCS is like a second home to many of its existing participants.
Community Options is a Griffith-based registered NDIS provider. It is committed to providing individualised support .
A not-for-profit community-based organisation, Community Options provides multiple levels of support coordination and can help you manage your plan. It also has experience working with psycho-social disability, complex and speciality disability (i.e. MS, MND, younger onset dementia), palliative and degenerative diseases. Support for clients’ families and carers is also available.
Community Options is a British Standards Institution (BSI) 9001: 2008 certified organisation. This means it has adopted best practice standards to meet strict standard requirements, guidelines and client expectations. Its leadership team actively promotes continual organisational improvement to ensure Community Options is run effectively and efficiently.
Communities@Work works alongside you to help you understand and implement your NDIS plan so you can work towards achieving your life goals and aspirations. It supports people living with a disability through centre-based programs that focus on independent skill building in small group environments.
Communities@Work incorporates everyday living skills into workshops and fun activities. Its collaborative approach to planning workshops and programs focuses on supports relevant to your individual needs and on reaching goals identified in your NDIS plan.
As Canberra’s largest not-for-profit community organisation, Communities@Work operates community activities in day programs based around themes that cover whole of life. Its team meets with participants each month to discuss what they enjoyed in the program, opportunities for improvement and suggestions for future topics.
Communities@Work’s program focus on helping you with self-care, home skills, community skills, leisure skills, interpersonal skills and basic work skills. Where appropriate, sensory and leisure activities are also offered, particularly to children and teens in holiday and after school programs.
As an NDIS provider, Communities@Work offers programs for people with a disability from age five to 65. Children aged between five and 12 years have opportunities during the school holidays at the Malkara School. Teenagers (12-18 years) can attend the after school care program and school holiday programs, while adult programs are available for those aged over 18.
Communities@Work also offers support coordination services. The service culture at Communities@Work focuses on upholding human rights and fostering well-being, inclusion, safety and quality of life for all people.
- Tuggeranong Community Centre, 245 Cowlishaw St, Greenway ACT 2900
- Gungahlin Community Centre, 47 Ernest Cavanagh St, Gungahlin ACT 2912
Whilst you’re searching for NDIS service providers, you might also like to read our article on the best NDIS support coordination providers in Canberra.
Your experience with NDIS service providers in Canberra
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Have you had experience with any of the service providers listed above? If so, share your feedback in the comments below.