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Can any of our local online retailers compete with the service we can get overseas?

By Emily Morris 10 February 2015 23


Last week, I ordered a few things from Marks & Spencer online (M&S is possibly the thing I miss most about living in the UK). They had free international delivery on orders over 30 pounds which was a bit of a bonus. To my great delight and surprise, after placing the order on Monday evening, a parcel arrived on my doorstep on Friday morning. From the UK – with no delivery cost.

This made me wonder why it is so hard to come across this sort of service within our fair shores. For online shopping, delivery prices are high and sites are often ‘clunky’ to use. I had assumed that delivery charges were so much lower in the UK due to government subsidy on their postal service, but the M&S order arrived via DHL Express, which isn’t subsidised (as far as I’m aware).

The only local online ordering experience that has come anywhere near this is Birdsnest, which is a fashion retailer based out of Cooma. The site and service is efficient and friendly, but even they couldn’t match the free delivery.

I do have a desire to keep my money within the country. Has anyone had a great local (as in Australian) online experience that they care to share?

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23 Responses to
Can any of our local online retailers compete with the service we can get overseas?
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Queanbeyanite 10:26 pm 19 Feb 15

The POMs don’t have a minimum wage and have lots of eastern european workers making a lot more than they would at home.

Here we price our low productivity poor out of a job and pay them to stay at home.

Sandman 1:54 pm 15 Feb 15

Grimm said :

Would be interested to know what kind of product it was?
I’ve never seen an Australian appliance retailer with prices even close to theirs, with or without delivery included, and especially not a bricks and mortar retailer.

Masters hardware will match an online price (as long as it includes delivery). I don’t think they’ll actually deliver it to your house for that price, but I’ve got my own truck so I’ve never actually asked. I prefer to pick my stuff up from a physical store because you then have somewhere local to go back to with warranty issues.

Madam Cholet 8:22 am 15 Feb 15

I was going to pick up the product myself from the more expensive retailer. What should I do, cost my time? They did not have a formula for that and decided to ignore me.

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