As every true Canberran knows, the best way to improve one’s KPIs is to doctor them. Katy’s approach is to fudge the raw data, however Simon has got a new technique.
If you’ve got concerns about the proportion of clients that think the advocacy services provided by the Public Advocate of the ACT are of a high level might not hit the 90% mark, just drop the target to 85%.
Or if you are having a bit of trouble getting on to those broken parking meters within 60 minutes, or getting them fixed in a day, just drop the target altogether.
Court costs in the becoming unreasonable? Redefine reasonable.