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Efficiency or Stupidity?

By Vix 13 February 2012 21

I know I’m having a whinge about a NSW govt agency, but I suspect other RIOTers would have had similar situations…

Just received an invoice from the LHPA…for 62c!!

Given postage is currently 60c this means that they are so efficient they can print (on letterhead), stuff it in an envelop (a cheap one!) and stuff the envelop in the post box…all for 2c!!  Gosh, they must be super-efficient…or simply stupid!

It seems I can’t Bpay an amount of less than $1 – so I think I’ll pay the dollar and demand a refund for the overpayment – surely they’ll be able to effect that for 38c!

Anyone else received stupid invoices?

What’s Your opinion?

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Efficiency or Stupidity?
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sepi 10:45 pm 13 Feb 12

housebound said :

sepi said :

We got a stern letter from Family Allowance saying that we may have been paid 1.11 in child care benefit in error and that legal action may be undertake to recover the funds…. we never heard anything further and as far as we knew we never got any child care benefit.

Our neighbours used to get three letters from Family Allowance every year – 1 saying they hadn’t been assessed yet, 2 saying they weren’t eligible because of their income, 3 saying how much money they would get. They usually arrived in the same week, and sometimes on the same day.

We get a barrage of letters from them too. Often on the same day. Some of them start off with ‘this letter replaces all previous advices from us’ – but how to tell which letter came last when they arrive in a big bundle. the system is insane. I don’t think even the staff know how it all works.

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