21 May 2020

Electric air conditioning installer in Canberra?

| Paul Costigan
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I am asking around about installers of electric ducted reverse cycle air conditioning.

Sadly our 20-year-old gas wall heating has decided to die (it came with the house).

I am aware of a similar query back in 2013 on RiotACT but would appreciate any advice on more recent experiences. It seems that electric is the way to go.

Can anyone recommend a Canberra company who can advise on, sell, and install electric ducted reverse cycle air conditioning? All (polite) stories and advice appreciated.

If you’re in the market for an air conditioning unit, check out our article on The Best Air-Conditioning Services in Canberra for a list of where to look in town.

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optimusmaximus10:05 am 13 Jul 21

I am not sure if my comments are helpful but I am currently in the process of submitting a formal complaint to the Consumer Affairs. We purchased a fully ducted Mitsubishi reverse cycle from ActewAGL air conditioner three years ago and I have been complaining to them to have the unit repaired or replaced but they have done nothing. Here is a summary of what is wrong:

(1) The unit was not installed properly – this was confirmed by engineers from Mitsubishi in Sydney.
(2) The unit is so loud when operated in heating mode it is unusable. It is in fact a health hazard as it gives me headaches. By comparison, the unit next door – a similar reverse cycle, ducted system – is noise free. The noise I refer to, which was confirmed by a service technician from ActewAGL last year, is a humming sound that rises well above the sound of air coming passing through the blades. I suspect it originates in the heat exchanger but I intend to get an independent expert (an engineer from the Society of Engineers Australia) to verify it. I also intend to have the Department of Public Health come in to measure and quantify the noise.
(3) A penetration was made in a wall of our home but has not been repaired. Despite number of calls we have made, nothing has been done.

So basically we have a brand new system that we cannot use in winter and have to resort to using a space heater to heat our home.

Paul Costigan4:41 pm 18 Sep 15

Thanks for the recommendation for Fully Air Conditioned – we have booked Craig for advice and a quote – so will see how it goes.

Fully Air Conditioned

Have had them install two ducted systems, both times they were excellent and I can’t fault them. I dealt with Craig both times.

I’d be interested too – have a great wood heater but need an air con, and understand reverse cycle is efficient and cheaper than gas.

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