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Has the tax office gone mad?

By basketcase - 28 August 2015 15

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Life was simple once. The tax office sent me a bill in the mail. I then paid the bill.

Now the tax office sends an email to MyGov, MyGov sends an email to me. I go to MyGov, log in, read the email and then click to go to the un-navigable tax office site.

This is lunacy.

I would love to go somewhere to moan, groan, whinge and whine, but I suspect I will be be told to toughen up and enjoy the nonsense.

What’s Your opinion?


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15 Responses to
Has the tax office gone mad?
jett18 12:33 pm 01 Sep 15

From what I understand even ATO staff are frustrated with the system both on a personal and professional level.

Bottom line is that because the ATO has been so severely culled, there is a little point in trying to complain about the system or try and sort out alternatives.

Kalliste 8:48 pm 29 Aug 15

I’ve never had an issue with mygov. The auto generated username is a bit of a pain but I find it easy enough to use and lodging my tax has been much faster than previously.

aronde 2:26 pm 29 Aug 15

JC said :

OP think you will find they still send out a letter to you.

And not sure why it was so hard to get your letter anyway. Mine same as you got email to say there was a message. Open, click on the link and the PDF of my tax return notice poped up within a few seconds.

No they don’t send letters once you have used mygov to link to your tax. In previous years they have but it has changed in the last 12 months or so according to the tax person I spoke to. The problems with this system arise when no notifications are received to say you have messages in your mygov inbox or you get the notifications and can’t log in to mygov to read them. In my case I was quite annoyed they redid last years return, hit me with a bill and then just stuck a bunch of messages on mygov without ever checking to see if these were actually read by me.

Jardeath 12:43 pm 29 Aug 15

chewy14 said :

Really?
I’ve found MyGov extremely easy to use and far, far easier than the previous systems.

This. Although far from perfect it’s far better than etax and all that garbage.

JC 10:19 am 29 Aug 15

OP think you will find they still send out a letter to you.

And not sure why it was so hard to get your letter anyway. Mine same as you got email to say there was a message. Open, click on the link and the PDF of my tax return notice poped up within a few seconds.

gsanichols 9:44 pm 28 Aug 15

Still I couldn’t connect mygov to any of the linked services.

HiddenDragon 5:48 pm 28 Aug 15

Some (quite a bit, probably) of the blame can be placed at the feet of politicians (of all stripes) who are forever fiddling with things in the search for savings and/or votes, but the tax part of this system is, for all of that, very clunky – and miles behind (even allowing for the detailed subject matter) just about every private sector site I use.

John Moulis 12:12 pm 28 Aug 15

MyGov won’t even let you choose an ID for signing in, they give you one with two letters and six numbers. You cannot change it. And don’t try to use the word Anzac as a password, they’ve blocked that word. I tried to register ANZAC803, the address of my father’s milk bar in Maroubra Sydney when I was born but they wouldn’t let me. I had to choose another password.

chewy14 11:52 am 28 Aug 15

Really?
I’ve found MyGov extremely easy to use and far, far easier than the previous systems.

aronde 11:46 am 28 Aug 15

Chasing up my tax refund I logged into mygov (after many weeks of trying – another story in itself) to find all these messages from the ATO dating back 6 months that I had received no notifications for. They had redone last years return, issued me with a bill, and then applied my latest refund against it. I still owed them money, was being charged interest and had not received one thing in the mail from them! Outrageous. When I rang them to sort it out they said they had quite a few people complaining and then made me go through a huge process to have letters sent by normal mail again.

dungfungus 11:10 am 28 Aug 15

rosscoact said :

dungfungus said :

What is “MyGov”?

Access point for all government services poorly executed and difficult to navigate, even when it’s up.

Thanks for the advice – I will stay away from it as long as I can.

Dame Canberra 10:58 am 28 Aug 15

I will moan, groan, whinge and whine with you about MyGov any day of the week. A bunch of monkeys with typewriters could have conceived a more user-friendly product.

I don’t think the tax office has gone mad. But I do think it is incredibly, painfully incompetent.

Bennop 10:52 am 28 Aug 15

I prefer MyGov. I dread calling around Gov Departments and Business to update my details. Now I dont have to for a few.

rosscoact 10:34 am 28 Aug 15

dungfungus said :

What is “MyGov”?

Access point for all government services poorly executed and difficult to navigate, even when it’s up.

dungfungus 9:37 am 28 Aug 15

What is “MyGov”?

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