Im going to keep this short and simple as it is quite long… and I’m not going to name them yet!
We had a jumping castle booked 4th of March for our 1 year olds birthday party and that was the week of the sever rain event here in canberra and most of NSW.
On Saturday night of the 3rd, we had around 4 inches of water in our front and back yard making it impossible to hold this activity.
We called the operator stating that we had to Cancel due to safety reasons and that it was physically impossible to have the castle erected. They said they would call me back that night. They never did.
We called again on the Monday and got the runaround then got a hold of them. They state in their T&C that if we cancel, we loose our money. However, saying that in their T&C they are to contact us in sever weather conditions. They didn’t. Even if they turned up and stated that it was unsafe to erect, they would not go ahead and no refund issued. This company never took the time to assess the situation at our place the day before nor communicate to us during the 300+ ml of rain that week.
After emails back and fwd to their offices, they will only refund a small amount of the $285.
Due to the fact that they never returned phone calls, contacted us directly to sort the matter out after the first time, they have given us a bad experience. It seems that they have rules for the ‘customer’ but won’t follow them themselves.
My major point to them was I will not have power cables running through water putting the lives of children at risk and as well as the ground like slop which could not hold a decent peg in the ground incase a strong wind came up, to which it did that day.
It seems that this company puts profit ahead of safety.
Thoughts?
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What’s Your opinion?
Jumping castle hire – a disappointing experience
Oldest to Newst
Jethro said :
Are HenryBG and Henry82 one and the same strange angry little man.
HenryBG said :
Oops, reading comprehension fail. Go back and read it again.
1. Your comment: Women have a cupboard full of shoes, for example – how many blokes here have as many pairs of footwear as their wives do, hmmm?
2. My comment: My partner does.
If you read the two together, one would assume that comment 2 relates directly to comment one.
So – My partner has as many pairs of footwear as my (technically I am not his wife, but we have been living together under the same roof for more than 6 months and I am a female)
HenryBG said :
Yet another completely irrelevant comment aimed to create a reaction. So my reaction to that comment is: I hope you and your Mrs take your own advice because I hate seeing stupid people procreate.
HenryBG said :
You are a strange angry little man.
I like it.
poetix said :
Like… boobies?
Yes. I like boobies.
Golden-Alpine said :
In English and stuff, yeah.
Isn’t it funny the path a thread here can take?! We have had comments about spelling and grammar, jacking of horses and the feminisim movement. All starting from a complaint about a jumping castle.
It does make me think if the original post was written slightly different if the support would have been different.
Fickle bunch we are.
DeskMonkey said :
Not 100% sure what you’re trying to say there, but make sure you use a condom, just to be on the safe side.
Men and women are exactly the same.