Skip to content Skip to main navigation

Opinion

Expert strata, facilities & building management services

Jumping castle hire – a disappointing experience

By Alocal - 22 March 2012 88

Im going to keep this short and simple as it is quite long… and I’m not going to name them yet!

We had a jumping castle booked 4th of March for our 1 year olds birthday party and that was the week of the sever rain event here in canberra and most of NSW.

On Saturday night of the 3rd, we had around 4 inches of water in our front and back yard making it impossible to hold this activity.

We called the operator stating that we had to Cancel due to safety reasons and that it was physically impossible to have the castle erected.  They said they would call me back that night.  They never did.

We called again on the Monday and got the runaround then got a hold of them.  They state in their T&C that if we cancel, we loose our money.  However, saying that in their T&C they are to contact us in sever weather conditions.  They didn’t.  Even if they turned up and stated that it was unsafe to erect, they would not go ahead and no refund issued.  This company never took the time to assess the situation at our place the day before nor communicate to us during the 300+ ml of rain that week.

After emails back and fwd to their offices, they will only refund a small amount of the $285.

Due to the fact that they never returned phone calls, contacted us directly to sort the matter out after the first time, they have given us a bad experience.  It seems that they have rules for the ‘customer’ but won’t follow them themselves.

My major point to them was I will not have power cables running through water putting the lives of children at risk and as well as the ground like slop which could not hold a decent peg in the ground incase a strong wind came up, to which it did that day.

It seems that this company puts profit ahead of safety.

Thoughts?  

What’s Your opinion?


Post a comment
Please login to post your comments, or connect with
88 Responses to
Jumping castle hire – a disappointing experience
astrojax 12:30 pm 22 Mar 12

Alocal said :

… but now their name will be tarnished due to poor customer service.

well, not if you don’t actually name them…

Alocal 12:25 pm 22 Mar 12

Gismondo said :

So you rung up & cancelled, noting in their T&C that you were NOT entitled to a refund.

As a result the company did NOT come around to your property and set up a jumping castle in dangerous conditions. They then part refunded some money you weren’t entitled to.

what’s the issue again?

Did you read about the child safety issue? No communication from the operator? Failing on their bid to come and assess the situation? None of this was done by them.

Alocal 12:23 pm 22 Mar 12

Sir_Orangepeel said :

“We called the operator stating that we had to Cancel …”

I know this is besides the point, but why capitalise the c in cancel??

Late night posting – tired eyes 🙂

Alocal 12:22 pm 22 Mar 12

My Appologies;

The party was for a 1 year old, however a vast majority of children there was above 4 years of age. The point of the matter, said company failed to adhear to their policies.

I wonder if those of you who would have kids and this happened to you,would you just sit back and let this happen or would you fight for principal? kids Birthdays can’t exactly be moved again. The operator did not loose any money for the event, they only lost the booking. Whether we booked or not, they would still come out even but now their name will be tarnished due to poor customer service.

Sir_Orangepeel 12:15 pm 22 Mar 12

“We called the operator stating that we had to Cancel …”

I know this is besides the point, but why capitalise the c in cancel??

Henry82 12:13 pm 22 Mar 12

Gismondo said :

what’s the issue again?

I AM A MOTHER AND I AM RIGHT.

Holden Caulfield 12:09 pm 22 Mar 12

Mothy said :

Holden Caulfield said :

By the way, how much enjoyment would a 1yo get from a jumping castle anyway? Wouldn’t it be more suited to 2-3yo and above?

As a parent with a 13 month old, provided there were some bigger kids jumping all over the castle making it a nice bumpy ride for her, she’d love it.

Thanks. (Mine was an genuine question, apologies if it came across as not being so.)

Gismondo 12:06 pm 22 Mar 12

So you rung up & cancelled, noting in their T&C that you were NOT entitled to a refund.

As a result the company did NOT come around to your property and set up a jumping castle in dangerous conditions. They then part refunded some money you weren’t entitled to.

what’s the issue again?

Mothy 11:40 am 22 Mar 12

Holden Caulfield said :

By the way, how much enjoyment would a 1yo get from a jumping castle anyway? Wouldn’t it be more suited to 2-3yo and above?

As a parent with a 13 month old, provided there were some bigger kids jumping all over the castle making it a nice bumpy ride for her, she’d love it.

MrLinus 11:25 am 22 Mar 12

Seems like they are about as good at running a jumping castle business as Alocal is at using correct grammar….but that aside, sounds like you should have paid a deposit rather than the full $285 in case of situations just like this. Write this one off as being a $285 lesson (minus the small refund) in common sense.

carnardly 10:47 am 22 Mar 12

maybe their idea of severe weather is worse than yours. Maybe they didn’t think it was severe enough to cancel…

VYBerlinaV8_is_back 10:26 am 22 Mar 12

Take it up with your credit card provider. This will give you leverage to negotiate a better outcome.

Dilandach 10:22 am 22 Mar 12

Holden Caulfield said :

S*** happens.

By the way, how much enjoyment would a 1yo get from a jumping castle anyway? Wouldn’t it be more suited to 2-3yo and above?

As much as a 2 – 3 yo.

buzz819 10:17 am 22 Mar 12

Holden Caulfield said :

S*** happens.

By the way, how much enjoyment would a 1yo get from a jumping castle anyway? Wouldn’t it be more suited to 2-3yo and above?

Good help there HC, I couldn’t imagine that there would be other kids at the party of different ages, a 1 year old’s party must only have people younger then one, not the 2 through 5’s and even older that may turn up.

$285 is a fair bit of money to pay for something you did not get, take them to small claims court, see if they change their tune then.

Holden Caulfield 10:04 am 22 Mar 12

S*** happens.

By the way, how much enjoyment would a 1yo get from a jumping castle anyway? Wouldn’t it be more suited to 2-3yo and above?

1 2 3 6

Related Articles

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2017 Riot ACT Holdings Pty Ltd. All rights reserved.
www.the-riotact.com | www.b2bmagazine.com.au | www.thisiscanberra.com

Search across the site