22 August 2023

Public servants getting too flexible could have big impact on city

| Chris Johnson
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Canberra city skyline.

Workplace flexibility is welcome, but let’s not forget the CBD. Photo: Michelle Kroll.

Flexibility arrangements that include working from home have been a hot topic for the Australian Public Service since the COVID-19 pandemic.

The sector proved, during what seemed like endless lockdowns, that it can work.

And studies are pouring in from everywhere to support the benefits – for work/life balance, health, mental health – of such arrangements.

There is even evidence to show it can also be a boon to productivity.

Little wonder then that in the current APS-wide negotiations for the next workplace agreement, that flexible working arrangements have featured so prominently.

The Community and Public Sector Union scored some solid wins in nutting out work from home conditions and insisting that the right to modern flexible working arrangements is embedded across agencies.

There must be some cautions thrown into the mix here, however, when the future of the APS and the future of the ACT is fully considered.

The capability review of the Department of Health and Aged Care that has just been published reveals that middle management there is struggling to deal with a high level of workplace flexibility.

They haven’t been trained for it. There is an evident frustration at not being able to bring teams together like they used to – in the good old days.

It’s not just in Health. That capability review was the pilot. Most agencies will be undergoing them and it’s a safe bet that on the flexibility front, there will be a lot of commonly shared problems revealed.

But the frustration isn’t only felt by management.

READ ALSO Price of poor APS contract management mounts

Last week, Region revealed that APS Employee Census results are rife with staff expressing various levels of disillusionment over management not being around, over teams not meeting, and over far fewer face-to-face strategising.

Since reporting that, I have heard of a number of instances in more than one agency where staff have been in Microsoft Teams meetings, all in the same room but with their backs to each other and all facing their screens.

Yes – all in the same room at the same time, talking to each other but through their computers.

The common excuse seems to be that someone working remotely was meant to join the meeting but didn’t show up, yet the rest went ahead with the discussion via Teams anyway instead of turning away from their screens and turning towards each other.

It sounds ridiculous (and it is) but it’s happening across the APS right now.

Welcome to the post-COVID world of greater workplace flexibility.

By extension, work from home arrangements also mean the face and shape of recruiting will change. That too is already happening.

Increasingly, APS jobs will go to people who will not be required to live in the capital.

Sydney and Melbourne will reap the benefits of APS flexibility at the expense of Canberra.

Already, a good many of the highest ranks of the Senior Executive Service do not live or work in the ACT.

More roles in the APS levels and the SES will be stationed outside of Canberra.

That’s not a good scenario for this city.

Then let’s throw in the fact that there will be fewer consultants and labour-for-hire jobs in the APS (already is) and we have the potential for a dying CBD and a collapse of small business in the city centre.

Fly into Perth and you can see the giant skyscrapers of the mining industry dotting the cityscape, with more being built.

It’s somewhat similar for Brisbane.

READ ALSO Old policies and new agencies have impacted public service pay and bonuses

Sydney’s high rises are predominantly those of big business and stock trading conglomerates, with a similar scene in Melbourne.

Canberra is a public service town. Our ‘tall’ buildings reflect that.

They are towers of public servants doing government work and corporations who service the government sector.

More are being built here too.

But with the very manner in how (and where) public servants carry out their work starting to change so decidedly, there is a risk that the capital’s city centre could lose some (more) of its pulse.

Don’t get me wrong – flexible working arrangements are a sign of a healthy and modern workplace, and more power to it.

But let’s not lose sight of the fact that we also live in a capital city that needs to stay vibrant and thrive, and to keep growing economically and socially.

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It’s not the job of employers to operate in a way to support surrounding businesses. It’s the job of businesses to adapt to changing circumstances if that is necessary.

After I retired I noted a marked change financially as I no longer had the commute into the city (with the associated fuel cost) and paying the ever increasing parking rates that the greedy Local Council enforced. Saved easily several thousand dollars a year. Why would you want to forgo that? As for the businesses, isn’t it why the local planning muppets want to build up and infill, to provide potential customers for places like Braddon?

Nick Stevens1:05 pm 23 Aug 23

Working from home is great….kids off to school, bit of shopping, extended break in the garden and productivity packed nirvana.

Tom Worthington8:47 am 23 Aug 23

If you want staff to use flexible work arrangements effectively, then you have to teach them how to work in a hybrid team, and how to use the tools. I am in Melbourne at a national education conference to talk on how we teach computer students at ANU to work in teams. You might think this would be second nature to digital natives. But even computer experts need to learn when to use the computer for teamwork, and when to sit down face to face.

Using computers as part of a face to face meeting is very useful. Some team members will not be able to get there, so you need to include them. Some have limited vision, so it is easier for them to look at a screen. You can also use online brainstorming tools, while talking face to face.

A couple of decades ago, I went on holiday, but had some work to do. So I took an early pocket computer and modem with me. This worked so well I have been working, and teaching, that way ever since.

Canberra needs to adjust to this way of working, and offer reasons for people to live, and work locally. Those people can be working for the APS, or for governments, and companies, elsewhere. These people can even be setting up their own companies, based in Canberra, to provide goods and services to the world.

The problem with out of town workers is they take their wages from one towns economy and spend it elsewhere.

The other one is who pays their travel and accommodation expenses when they do have to attend the office?

They certainly should be paying for this out of their own pockets.

After all the rest of us have to fund our own travel to and from work plus the parking without so much as a tax break for those costs.

Whether WFH continues at current fashion or I’ll depend on productivity.

All this talk is largely moot until we get a productivity verdict on WFH, IMO.

I do believe a change is on the way with how people attend work and it’s coming whether we like it or not.

Local governments will have to rethink inner city design and inner city infrastructure requirements. It’s too early to know where we land, so I wouldn’t make any rash decisions.

But if people can work, live, play and eat from a quiet country town or from the burbs without an hour’s commute to the office, I think they will embrace a new way of living and working.

Maybe we’ll see the opposite of the Industrialisation periods where across the world people moved from towns and hamlets to cities. Maybe everything will return to pre Covid style living and working in the next few years???

OECD confirms that inflation has been mostly driven by corporate profits – The Australia Institute.

It’s not the responsibility of workers to fund businesses – whether they be coffee shops or those that either own or partially own buildings to lease to government agencies.

It is also not the responsibility of private enterprise and business to pay higher and higher taxes, tariffs and govt fees so those on the public teat can choose to work in a relaxing environment from home.

Clever Interrobang7:42 am 23 Aug 23

Employees working at home saves money, not the other way around

My employer was able to aje advantage of WFH and leased half it’s building to another agency

> The sector proved, during what seemed like endless lockdowns, that it can work.

No it didn’t. The “cost of living crisis” we’re now experiencing is a direct consequence of the lockdowns and the money printing that government engaged in then.

The “money printing” occurred starting with the GFC in 2008. You could say that the inflationary result of that was felt in the housing market. The current broader inflation may be a result of households having more money to spend as a result of WFH. That’s a good thing unless you’re in a job that still requires you to commute to work. The solution to that is not to stop people working from home if they can. We don’t need inefficiencies built into the system whose sole purpose is to hide problems we aren’t willing to solve.

Look at the profit announcements of all the big companies. The majority of inflation is caused by increased profit margins of those companies.

CaptainSpiff11:41 am 26 Aug 23

Inflation driven by corporate profits? My goodness. Take a look at Aus money supply from 2019 onwards. The government printed over 25% of the money supply since 2020, to fund lockdown policies.

Do you think printing 25% of the money supply might cause inflation?

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