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SELF SERVE in Canberra

By Brianna - 3 October 2012 77

I just want to put it out there that I am truly ticked off with Big W and Woolworth’s supermarkets and their ‘self serve’. (I am sure there are many other businesses that can be named as well.)  I am ticked that I am being asked to use the self serve and that the stores manipulate the work force to try and shepherd customers to the self serve.  Many people do use them and today I saw people who joined the queue but then left to go to the self serve out of frustration that only one check out was open.

I absolutely refuse to use the rotten things and insist on being served at a check out by an actual operator.  I have an almost 17 year old who is finding it extremely difficult to secure substantial work and places like these are a part of the problem.

Thanks for letting me gripe.

What’s Your opinion?


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77 Responses to
SELF SERVE in Canberra
c_c 8:14 pm 03 Oct 12

leneuromancer said :

nothing worse than those who can’t ‘figure it out, or those who insist on taking the whole weekly-shop-trolley through them

As I said in my post above, Woolies is bringing out a smartphone function that allows you to scan each item as you place it in the trolley, and then add the total up when finished. That produces a unique 3D barcode that you scan at the self-serve checkout.

So hopefully those who choose to do that won’t be an issue in time.

There’s also some experiments out there with NFC on products.

gospeedygo 8:14 pm 03 Oct 12

tr0jan said :

….several occasions lately I have been waiting with at least 5 people ahead of me with trolley loads of food to scan. I think like the express lanes there should be an item limit on the Self Service, and if you exceed it then move to a normal lane.

Wow, that is pretty shameless. You’d think people could see that trolleys/trolley loads simply don’t fit in the space provided and could tell by the contemptuous glares of the people still waiting in line that its not on but I guess I’m over estimating the general public.

milkman 8:04 pm 03 Oct 12

And here I was starting to feel guilty that I love self serve – until I saw the other comments.

Brianna 8:01 pm 03 Oct 12

;o)

Primal 7:56 pm 03 Oct 12

Woolworths wasn’t putting on enough checkout staff even before the self serve units arrived. Both Weston and Tuggeranong always seemed to be understaffed when I shopped there – bye bye Woolies, hello Coles after that.

leneuromancer 7:48 pm 03 Oct 12

reepy said :

I for one am glad the OP leaves the self service register free for the rest of us

+1

nothing worse than those who can’t ‘figure it out, or those who insist on taking the whole weekly-shop-trolley through them

can we get a candidate to campaign on a self-serve licencing scheme (for customers that is)

Lazy I 7:39 pm 03 Oct 12

I don’t want to startle you, but they also have radio with moving pictures now.

tr0jan 7:35 pm 03 Oct 12

Agreed, I am also a big fan of the Self Service, though only in theory it is faster. The truth is if you have a queue of people with trolley loads of items it is not fast at all. On several occasions lately I have been waiting with at least 5 people ahead of me with trolley loads of food to scan. I think like the express lanes there should be an item limit on the Self Service, and if you exceed it then move to a normal lane. I also think that the speed of the self service line is dependant on who is doing the scanning, not a problem for the tech savvy Gen Y’s.. its a much slower process for anyone who is a geezer.

Sammy 7:29 pm 03 Oct 12

I love self-serve. It makes me feel like i’m really doing something worthwhile with my life. Well, until I have to buy nuts and bolts at Masters, I suppose.

reepy 7:23 pm 03 Oct 12

I for one am glad the OP leaves the self service register free for the rest of us. I like them so much it annoys me when shops don’t have them (*cough* Lanyon).

puggy 7:16 pm 03 Oct 12

Madam Cholet said :

…only to find the queue snacking back to the other side of the shop…

Well you can go without food only for so long and sometimes, it takes a very long time.

The OP should visit Masters. There are nothing but self serve checkouts. I bought 16 nuts and bolts. There is no “multiplier” function so I had to scan every single bolt individually (which did have tags attached) and every single nut, which don’t have a barcode. That was F-U-N fun!

Madam Cholet 6:37 pm 03 Oct 12

Prior to our Woolies having self service check outs added it was highly frustrating to pop into the supermarket after work to grab a couple of things, only to find the queue snacking back to the other side of the shop with the people on the registers also required to serve those who want cigarettes on the other side of the counter. The self service area has relieved that problem a lot.

I do take your point about less work, but I have had conversations with frustrated over worked supervisors at Woolies who will tell you that staff regularly fail to turn up for shifts. For them you’d have to think that self serve is a god-send.

Cimexus 6:21 pm 03 Oct 12

Hmm, while I agree that they shouldn’t be an excuse not to put an appropriate number of staff on the manned tills, the self-serve checkouts are very useful at peak times when most of the regular checkouts ARE manned already and they still can’t cope with the number of customers (a regular occurrence at Dickson Woolies).

Personally I quite like them and can see them completely replacing at least the express lane checkouts in the future. If I have a whole trolley full of stuff I’ll use the standard checkouts as normal, but if I’m just buying a couple of things, the self-serve checkouts are much quicker than the normal checkouts (even the express/12 items or less ones).

arescarti42 5:59 pm 03 Oct 12

That’s it, let it all out.

As someone who really, really, really hates waiting in line, I love self serve registers. There’s usually no line for them, or if there is, it’s usually way shorter than the staffed registers.

That said, I don’t often have more than a basket worth of stuff, and appreciate staffed registers are much better if you have a trolley load of gear.

c_c 5:55 pm 03 Oct 12

I love self serve!

Precisely because I don’t need to put up with a slow, slow witted teenager who takes forever to do their simple task, often while scratching his/her pimples, and then half the time manages to stuff something up.

Self-serve, I’m in and out in no time.

Woolies is now rolling out an iPhone app where you scan each item as you put it in the trolley around the store and then scan the phone at the self-serve checkout, making it even faster!

Bring on more of it I say.

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