4 September 2008

Transact - Dilemmas

4 September 2008 | Storm in a Teacup

Whilst RiotACT seems alive and kicking. It looks like a power failure and a mother of all stuff-ups has brought slabs of Velocity and other Transact ISP’s and services in the Dickson data centre down.

Can someone build a gas fired power-station to keep these things running 😉

[ED – Our monitoring was certainly throwing up a lot of websites down earlier in the morning]

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Aurelius7:20 pm 04 Sep 08

What is frustrating in today’s scenario is that our ISP knew what the problem was (TransACT lost power) at 6am, but even as late as noon when the problem was fixed, TransACT were saying “There is no problem”.
Then, once everything’s working, TransACT turn around and say “Yes, we had an outage”.
So they portray the ISPs as liars, for telling people the truth, until they fix their own mistakes and then finally admit the problem.
And is it any surprise the customers feel dicked about by getting opposite stories depending who they ring?
This morning’s problem was made even worse because TransACT f*cked up my ISP’s phone system as well, meaning many people who rang us this morning got a recording saying our number had been disconnected. We had panicking customers on our doorstep all morning thinking their ISP had gone belly-up.

tylersmayhem4:06 pm 04 Sep 08

and they are paying telstra for the service. Telstra still wins…

I do feel better about not having to hand the money directly to Tel$tra though! Not to mention iiNet’s solutions are miles better value, and service much better!

As far as I am concerned, I am not a Tel$tra customer. And I sleep better at night because of it! 😉

Whatsup3:52 pm 04 Sep 08

The reliability on Transact network via Grapevine ISP was crap. Its been much better with the Transact and Velocity combo.

peterh3:50 pm 04 Sep 08

tylersmayhem said :

Yes, peterh, and I also delight in the fact they have to come over to my house to connect a service that I am choosing instead of theirs 😉

and they are paying telstra for the service. Telstra still wins…

Cameron3:44 pm 04 Sep 08

roccon said :

a handful of failures from transact since its inception is pretty good. Those who had ADSL connected from the early days with Telstra will understand the true meaning of “dog’s breakfast”

Transact has its issues, mainly to do with management, ie. expensive plans (not the ISPs), always forcing you into a new contract when making changes to your services, slow to adapt to market changes, but reliability has been great.

Reliability has been great? Great? It has been sub par at best.

Aurelius2:31 pm 04 Sep 08

TransACT are switching back to mains power at 2.30pm
If your world goes black again, you’ll know why.

rosie_bubz2:10 pm 04 Sep 08

transact is down more than it is running properly…
our phone line and tv are always having problems

peterh1:43 pm 04 Sep 08

roccon said :

a handful of failures from transact since its inception is pretty good. Those who had ADSL connected from the early days with Telstra will understand the true meaning of “dog’s breakfast”

Transact has its issues, mainly to do with management, ie. expensive plans (not the ISPs), always forcing you into a new contract when making changes to your services, slow to adapt to market changes, but reliability has been great.

thanks for the clarification, roccon. I am certain i heard this earlier today…

roccon1:14 pm 04 Sep 08

a handful of failures from transact since its inception is pretty good. Those who had ADSL connected from the early days with Telstra will understand the true meaning of “dog’s breakfast”

Transact has its issues, mainly to do with management, ie. expensive plans (not the ISPs), always forcing you into a new contract when making changes to your services, slow to adapt to market changes, but reliability has been great.

Reprobate12:42 pm 04 Sep 08

Reprobate said :

TransACT’s website is saying nothing about the outage… mind you it also doesn’t show the new pricing or channels available. Still shows the old plans and says a change is coming on 4 September, call TransACT for details – considering I didn’t get a letter advising the changes and only read about it in letters to the Ed in the CT, maybe their website will be updated before the end of the year…

Strike that, new details on the site as of 12.30pm…

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