7 January 2025

Veterans' Affairs locks in new Canberra office with $189 million lease

| Ian Bushnell and James Day
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A glass-paned building from the outside with cars driving and people walking on the street out front.

The building at Marcus Clarke Street will be home to three Commonwealth agencies. Photo: ISPT.

More than a 1000 Department of Veterans’ Affairs staff in Canberra will move into new offices in May after the department signed a 15-year lease worth $189 million for six floors at 18 Marcus Clarke Street, Civic.

DVA will join the Australian Taxation Office in leaving 21 Genge Street in the city, which the department says is no longer suitable for its purposes, having its last fit-out almost two decades ago. The current lease expires in May.

The 1066 DVA staff will move to newly fitted offices, which will cost $29.6 million and provide a modern, flexible working environment.

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The Parliamentary Public Works Committee approved the move in June. Its report said the current premises did not provide sufficient remote and flexible work arrangements that were now a part of the landscape since the COVID-19 pandemic, technological capabilities and up-to-date amenities, breakout areas and collaboration spaces.

Chief People Officer Katrina Jocumsen told the committee in May that moving to newly fitted out offices would be less costly than staying on at Genge Street, which needed to be refurbished.

“The current fit-out at 21 Genge Street is aged, having been constructed by the ATO for its operations in 2007,” she said.

“It does not meet DVA’s business requirements and has not kept pace with changing work styles and improvements in the integration of technology. The fit-out design is inflexible and makes inefficient use of space.”

The site was also considered advantageous because Light Rail Stage 2A will include a stop at Edinburgh Avenue, about 300 metres away. It is expected to start running in 2028.

office floor plan

A floor plan diagram of the fit-out of 18 Marcus Clarke Street. Image: Cox Architecture.

The new offices will include 868 workstations, catering for about 80 per cent of staff in an open-plan setting. On average, about half the staff work from the office on any given day, peaking on Tuesdays, Wednesdays and Thursdays, with greater numbers working from home on Mondays and Fridays.

The committee noted that the fitout could lead to more staff working in the office but said current rates of staff office attendance would lead to the under-utilisation of 30 per cent of workstations. It suggested DVA monitors the situation.

There will also be an executive suite for the Secretary and Deputy Secretaries and their support staff and 49 allocated offices for Senior Executive Service staff.

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Owned by ISPT, the building at 18 Marcus Clarke Street is also home to two other Commonwealth agencies.

The Civil Aviation Safety Authority (CASA) moved into the top three levels in December 2023, and last year, the Australian Maritime Safety Authority (AMSA) occupied two floors, both on long-term leases.

The building is now 97 per cent leased and the new tenancies come after a $67 million redevelopment that included a complete renovation of all levels alongside a reconfiguration of the adjoining ground-floor planes.

As part of the upgrades, the public will enjoy access to new alfresco areas, dine-in cafes and restaurants.

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bev hutchinson6:45 am 08 Jan 25

This is the unregulated public service doing what they do best…looking after themselves. The present building is more than sufficient and in good condition. Just flattering themselves at the expense of the people they should be assisting… again.

Will this make the staff more efficient? Will it take less than 18months for a claim to be processed for Veterans? Will it have a quicker processing of payments due to Veterans? We have waited 4 months so far for Cancer treatment payments to be processed almost $3500 with another $9000 still to be sent to DVA, will that payment also take an unreasonable time of payment. Any wonder so many Veterans are fed up, I’m not sure a new building is needed but maybe more staff or more efficient staff is required. Disgusting wait times.

I feel your pain Shazzie. Of course you can do what I finished up doing? It will cost you a few hundred but submit your claims through an accredited DVA pension claims body. Lots of them around but I wouldn’t recommend the voluntary Veterans claims people. They mean well but most if not all have no medical training and are totally out of their depth and the DVA know that.

wow does that mean that only 20% work from home at any given day. If not why not rent a smaller space and hot desk.

Did you not read the article. About 50% do, but 1) more on some days than others, and 2) they expect more will with the nicer fit out.

Disgraceful, worst goverment department going.

So what was wrong with the old DVA building(s)? This money would be much better spent on veterans themselves.The government department that acts more and more like an insurance company rather than aiding veterans. I am a DVA recipient and my experiences of the DVA is that they are the problem in many cases rather than the answer to problems experienced by veterans. From using outdated medical definitions to deny claims to biased reviews of claims by veterans. All deliberately designed to minimise veteran DVA claims. Governments of both sides of politics have had chances to overhaul the DVA but once in power the said overhaul is quickly forgotten.

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