We recently purchased 20 visit swim passes at CISAC (Canberra International Sports and Aquatic Centre) for myself and Mrs G so we could take baby G swimming. We had planned to take her swimming once a fortnight and have been doing this for some time so purchased the 20 visit pass to save us some cash.
In signing up for said pass there is nothing on either the pricing documentation or in the small print (terms and conditions) on the back of the membership application form that indicates the 20 pass has an expiry date. When speaking with the girl at the counter she didn’t mention an expiry date either.
We heard from a friend that the 20 swim passes have a 3 month expiry and she had to forfeit 15 visits on her pass. On checking with CISAC we were told they have a 4 month expiry, which on our swimming timetable would leave us 12 visits to forfeit. We would not have bought the passes if we had this information. I know we are not talking sheep stations as far as cash goes and I intend to get my 20 visits.
Has anyone else been caught out by this? As far as I can see CISAC doesn’t have a leg to stand on and has to honour the 20 visit pass.