When a 20 visit pass isn't - When it's at CISAC

Danman said :

Very diplomatic HarryK – its good to see a propieter in here tryin gtheir best to move to remedy.

som epeople accept that, others just rant here because they feel the need.

I for one am always willing to take both sides of teh situation in to account.

thanks for your support. we are proud of what we have achieved, and will always do our best to support our members and customers.

Danman said :

I for one will continue using your services at Club Lime

Cheers, thanks again!

Harry

Very diplomatic HarryK – its good to see a propieter in here tryin gtheir best to move to remedy.

som epeople accept that, others just rant here because they feel the need.

I for one am always willing to take both sides of teh situation in to account.

It is important that businesses have the chance to remedy, and usually its on a not so public scale. I always suggest that people bring it up in person before ranting on the internet, but most people who rant are just a bowl of jelly and could not stand up for themselves in person hence the easy route via blogs.

I for one will continue using your services at Club Lime – oh and whoever said banning public breast feeding is a dullard – you obviously have neither a)lactated or b)had to live with someone lactating.

Suck it up fool, its a way of life…

Mælinar said :

@HarryK – Mrs Mælinar reliably informs me the reason you have so many problems is because of the monkeys you are employing at the front desk. Whether or not this is a business decision you have made (pay peanuts, get monkeys), it has directly affected your customer base by several dozen that we are aware of.

If their intellectual capacity were higher, at least to the ability to answer genuine questions sensibly, your customer base will increase.

i don’t think it appropriate to have a go at the “intellectual capacity” of the reception staff. Most of the staff at reception are university students who are doing the best they can, and in my opinion are doing a fantastic job.

The suggestion of paying peanuts and getting monkeys is again incorrect (ie: get your facts straight).

And finally i don’t know what you mean by “having so many problems”…. 20,000 people a week visit the facility, i’m sure i would know about it if there was “so many problems”.

anyway, thanks for your feedback, always welcome!

Harry

turbodewd1 said :

The customer is always right.

CISAC should actively educate the customer on the T&Cs of their 20-visit deal. All they have done is alienate some customers.
There will always be customers that skim or dont read the fine print or make seemingly valid assumptions.

CISAC should honor the 20 visits and amend their T&Cs so as not to alienate customers.

Why win an argument with a customer and lose their business???

the membership form in question HAD THE START AND EXPIRY DATE (4 MONTHS FROM START DATE) shown/written on it.

Its not a matter of not reading the T&C’s.. its right there on the front page of the form!

thanks for your feedback nontheless.

Harry

^^ #18 Troll alert. Pandy, pull your head in, at least, put your eyes back in their sockets you pervert. I care not whether you were breastfed or not as an infant, but at least have the decency to accept that it is a natural function.

@HarryK – Mrs Mælinar reliably informs me the reason you have so many problems is because of the monkeys you are employing at the front desk. Whether or not this is a business decision you have made (pay peanuts, get monkeys), it has directly affected your customer base by several dozen that we are aware of.

If their intellectual capacity were higher, at least to the ability to answer genuine questions sensibly, your customer base will increase.

Frack any one who says CISAC are wrong.

Anyone who bans engorded tits from being displayed in the lunch room feeding their rug rats get a feather in the cap from me.

The customer is always right.

CISAC should actively educate the customer on the T&Cs of their 20-visit deal. All they have done is alienate some customers.
There will always be customers that skim or dont read the fine print or make seemingly valid assumptions.

CISAC should honor the 20 visits and amend their T&Cs so as not to alienate customers.

Why win an argument with a customer and lose their business???

Thanks to Harry K for sorting this one out in short time. Have made suggestions to him to add to his advertising material for the 20 visit pass.

I received a bit of a fon off from the staff on the counter although I am happy with the way this has turned out,

Harry, RiotACTers tend to get a bit enthuastic.

Some are bluffing, some are just lunatics, but other rarer people are actually using what is referred to as “a sense of humour”.
We get the occasional person who wants to get money back for things, others write bizarre restaurant reviews, but when the business owners show up here they tend to back off.

(Check out the old Grazing restaurant review)

Whatsup said :

There are plenty of good suggestions here… without this rule being explained to you and / or it being in writing anywhere you have a strong argument. Go for it !

without getting into too many details, i have retrieved “Mr G’s” form, and the expiry date is clearly shown. For some reason Mrs G’s form had that section blanked out.

Notwithstanding the above, we have extended the expiry dates to fit in with their usage patterns.

But as stated, the rules are explained (in normal procedure), and also listed on the membership form that people sign.

thank you for all the great suggestions in this post… sometimes though its best to contact the company your dealing with directly as they (like us) are often sympathetic to certain circumstances and can fix things better than “using battering rams to get through the doors” as suggested by one poster.

Harry
The Club Group – CISAC