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A Review of Sorts – Firestone Italian Restaurant

By Danman - 7 August 2008 56

[ED – Firestone responded to this post with one of their own.]

This is a review of sorts, but more a record of my experiences I have had with Firestone Italian restaurant.

I have decided to post this story because, I believe that I should advise people of my experiences in the hope that they can learn from them.

I have attached below transcripts of y emails to this restaurant in the hope that they would have addressed my issues, however, having given them ample time, I have not heard a thing. I am hoping posting this has 2 results.
1) That you learn from my wife and I’s experience and
2) Hoping that I force Firestones hand in providing me with a reasonable response.

Anyhow, below is the 2 emails I sent Firestone, with the pictures I attached to the emails.

From: Daniel B
Sent: Friday, 11 July 2008 11:35 PM
To: ‘contact@firestonepizzeria.com.au’
Subject: To Whom It May Concern

To whom it may concern.

My wife and I wish to transmit an experience we had at your restaurant on the night of the 8th July 2008 (Tuesday).

We recently got your pamphlet in the mail and decided that we should try your restaurant out.

We rang up at approximately 6pm and ordered for take away.

We ordered 1 serve of meatballs and spaghetti, a serve of the tomato and goats cheese gnocchi, a side of greens and a dessert pizza, the white chocolate and strawberry one.

We were advised that our order will be ready in 15 minutes (It was early into service) so we proceeded from home to pick up the food.

We arrived and got our order, costing us $50.60, and my wife and I noted that because we paid more than $50 we got the complimentary serve of meat balls.

On arrival home, having been smelling the dessert pizza all the way home, we were keen to open the box and have a peek inside.

I have taken a photo of what was inside the pizza box and attached it for your perusal.

Dessert Pizza

As you can clearly see in the photograph there was only 4 strawberries and 4 marshmallows and scant white chocolate and even 2 pieces of pizza with scant topping on them

With having seen the dessert pizza, we decided to inspect the rest of our meal.

Attached is another picture of what is described on your pamphlet menu as mixed greens tossed in butter.

Upon recollection, this side cost approximately $9.

Not only was the container barely 1/3rd full, the vegetables were cooked to a mushy consistency and were swimming in butter.

My wife and I agreed that this was not what we would have called good value for money.

Our mains were unfortunately quite disappointing as well.

My wife had the spaghetti and meatballs and said that the meatballs tasted ìfunnyî, I tasted one and it did have a metallic coppery taste to it. What this taste was I can not explain, however she decided not to finish her meal and as a result it went in the bin with the complimentary meat balls.

Having paid $13.90 for what your menu describes as Gnocchi with light Napoli sauce and crumbled goats cheese, I was disappointed to see that a frozen type of gnocchi was used. Additionally it was cooked to the point of having the consistency of play dough. The light Napoli sauce was barely even a sauce.

When I make a Napoli sauce, I use plenty of garlic, onions, diced tomato and fresh basil, brown sugar and a touch of balsamic vinegar. We would have expected nothing less at an Italian pizza restaurant.

Instead the sauce was the consistence of a runny tomato paste and was quite un-appetizing.

A well established competitor of yours sells their pasta dishes for between $12.90 and $14.90 and my wife and I have rarely been disappointed with the quality of their food.

In all, $50.60 is not much to lose on a dinner, but that does not mean my wife and I expect to be served up sub standard food.

When you are trying to establish yourself as a reputable business less than 100m from a well established pizza pasta restaurant, I guess it is important to get the perspective of the paying customer ñ regardless of positive or negative.

In any case, we are not seeking any type of hand out or freebie, however, what I would like is confirmation that the correct person did read this email and that it will be addressed accordingly.

Not wishing to hide behind the guise of internet anonymity, I will provide you with my full contact details should you wish to discuss this further with me.

I hope for both of our benefits that you can move to remedy and assure me that should we provide you with further business, our next transaction in your restaurant is both a pleasant and rewarding one for both all involved, and in turn, providing you with repeat custom.

Regards

Daniel XXXXXXXX
04014XXXXX
chXXXXy@tpgi.com.au
**********************************

After waiting 10 days I sent the follow up email below

To whom it may concern,

I addressed this email to your establishment 10 days ago.

I just wanted to make sure that you did in fact receive it, or not.

If you had received it, can you please acknowledge that you have, if this is the first time receiving it, I look forward to your reply

Sincerely
X
*****************************

Discuss – do you think i was too heavy handed, was I entitled to a reply? have I gone too far ?

Hopefully this will (As riotact has in the past) force their hand into a structured reply where I have had no luck myself.

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56 Responses to
A Review of Sorts – Firestone Italian Restaurant
Gungahlin Al 1:24 pm 07 Aug 08

I’m with you Dan
Bought takeaway pizzas there 2 weeks back and we needed to prepare extra food to make up the shortfall that $30 apparently wsn’t enough to fill.
Very lame on quantity and it seems there’s a global cheese shortage to go by their coverage.
Not going back.

tylersmayhem 1:16 pm 07 Aug 08

Sad to see that people still patronise Zeffers. Some people obviously like the taste of sweat.

Finally…someone who agrees with me!

As for a response on the topic, it sounds like the majority of feedback is very positive for this restaurant, and I also have heard very good things about it. If the food has declined in quality, or the cook that night was an angry 18 year old out to cause the business damage is one thing. Failing to respond to 2 emails is unacceptable, and enough for me to avoid the place.

Danman 1:06 pm 07 Aug 08

I can guarantee that this thread isn’t going to be as amusing as the $25 case of wine or Grazings

As is my intention.

I have followed up all leads before coming here – I just want a response, not a rant.

Skidbladnir 12:26 pm 07 Aug 08

I can guarantee that this thread isn’t going to be as amusing as the $25 case of wine or Grazings.

But hopefully someone mentions it to them, and we get to see a response.
(However, my first thought on see that ‘dessert pizza’ picture was “the patches of white mould are a clear warning sign it shouldn’t be served to people”. Its not a pizza, but still not something I’d bother paying for.)

Danman 11:48 am 07 Aug 08

If the kids working at an undisclosed chocolatier on Manly Wharf can make a decent dessert pizza – an italian restaurant has no excuses.

To their defence, I have heard a lot of good things about this place from work colleagues and friends etc, just that my experience was not what I would consider the best – furthermore I was hoping at least for some acknowledgement that my concerns have been addressed, and at the very least, an acknowledgement that my email was even received but as it stands I have not even got a reply.

Like Spectra said – whats the point of a business providing point of contact if its not to be used, or used only when its benifical to the company.

I could have rung them up, but concerns/complaints of this matter are better addressed in writing methinks.

Beserk Keyboard Warr 11:42 am 07 Aug 08

Sad to see that people still patronise Zeffers. Some people obviously like the taste of sweat.

Tooks 11:41 am 07 Aug 08

Danman, by letting them know about your unsatisfactory experience, you’re doing them a favour by giving them the opportunity to rectify it. Instead of trying to win you back, it looks like they would rather ignore you.

I suspect you’ll get a reply once management get wind of this thread.

Spectra 11:29 am 07 Aug 08

I have to say, we had a similarly positive experience to many of the commenters when we got a bunch of pizzas from there for a work do – tasty food, including the meatballs. Sad to hear that you got crappy food an an equally crappy response when you went there Danman. I never ceased to be amazed at how many businesses provide an email address and then totally fail to respond to emails (or, almost as bad, seem to only check the inbox every couple of weeks).

cmdwedge 11:25 am 07 Aug 08

I too found it to be utterly rubbish – I reckon that Zeffers does a better pizza! Live and learn I guess.

Woody Mann-Caruso 11:21 am 07 Aug 08

A constructive letter (with photographic evidence, no less). Only been there once, thought it was pretty meh. Oh look, a handful of half-dried, wilted rocket in the middle of a ‘pizza’. How exciting.

Katie 11:10 am 07 Aug 08

It’s a shame you had that experience. I too have eaten there, albeit a good few months ago, and while I found it to be a bit on the expensive side -the food was top quality and the service was fantastic.

We had the desset pizza and it was great, couldn’t eat much more than one slice because it was so rich and sweet. The decor was great and the place was spotless. Toilets not so good, no toilet paper and a bit grubby but apart from that it was very enjoyable.

astrojax 10:51 am 07 Aug 08

c’mon duke, a dessert pizza is really only an open flan, pastry and a sweet topping, which you’d probably buy. call it ‘pizza’ and you baulk.

more generally, i hate the discourtesy shown by businesses these days – i wrote to ainslie footy club – twice, once as a follow up – with a complaint and have never received a response. i’m sure if it were a letter of praise they’d be right back at me and spruiking themselves even more. and they’re not the only ones. why can’t people take criticism? is it just me?

it’s indicative of the decay of society and it’s sad. sorry for your experience, too, danman.

Duke 10:40 am 07 Aug 08

Sounds expensive for what you received, but the fact that an Italian restaurant was selling dessert pizzas should have made you suspicious. Shame on you also for ordering one – it sounds disgusting.

lisagrace 10:35 am 07 Aug 08

Danman, I think you definatley are entitled to a reply and an apology if nothing else. I don’t believe you have been to heavy handed, your email was not rude or offensive – just stating your experience.

It is a shame that you had a bad experience with them, I went there with a large group for someone’s birthday when they had only been open two weeks and was quite impressed – the food was tasty, hot and a good size – we also commented on how great the service was.

A friend ate their recently and they thought it was great – and agreed that the white choc and strawberry dessert pizza was delicious (I have tried to make it at home but it’s not the same).

Maybe the food has gone downhill very recently, or perhaps their takeaway isn’t as good as eating in?? either way its no excuse and I hope you get an apology…

LG 10:34 am 07 Aug 08

Sorry about your experience.

My wife and I dined there a while back and couldn’t fault the food or the service. We ordered the calamari, some rissoto ball thing, pizza (awesome meat lovers!) and dessert.

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