13 months, 8 phone calls, 3 disconnections, 3 customer reference numbers and hours of time on hold later…
and they still haven’t managed to send us an accurate gas bill. do i have to keep calling them until they get it right? Surely they should be chasing me up, yet i am the one who needs the gas. What does an ordinary ACT resident do in a situation like this?
Should i pay the full 13 months (if they actually manage to get an accurate bill out to me, with my name on it…). do i go to my local member? the press? the essential services council? who?!
How does a utilities company manage to be so incompetent?!