Angry Canberrans have reacted swiftly after a photo taken at Supabarn Kingston surfaced on social media showing packs of disposable face masks selling for $119.99 – three times the usual Supabarn price.
The picture came to light on the same day masks were made mandatory when out in the ACT community for the first time since the pandemic began.
The price increase seems to have been across the supermarket chain, not just at Kingston. Supabarn took to social media to apologise for the “mistake”.
“A system error occurred yesterday with the software that we are currently using and the software failed to update the pricing for this product from $119.99 down to $39.99 per pack,” the post said.
“We have already started refunding customers yesterday and today on this product. If you have purchased a pack of 50 masks for $119.99 please come back to our store and get your entitled partial refund.
“Thank you for [your] patience and understanding. We hope you still support local and visit us.”
Chief Minister Andrew Barr has warned Canberrans against panic buying as images of empty toilet paper aisles have begun to resurface.
“The supply lines are strong … I remind people that you can get masks, particularly ones that are reusable, from literally dozens of retailers from supermarkets, chemists, department stores, to hardware stores and fashion outlets,” he said.
“As I look around, I see some stylish ones! There are craft mask makers as well, so there is an opportunity to get a mask in a variety of different settings.”
For information on the ACT mask policy, visit ACT Health.