Just about everyone has a rant story about ER’s but no one ever hears when things go according to plan, because it does not make great news.
So with that in mind, I thought I would break the mold and recount my ER experience from the sunday just gone.
Miss Danman, a cochlear implant recipient was suffering a fever that was not self resolving, so at 8am Sunday, with a temp of 40.4 we decided we needed to go to the ER.
We presented at the ER and were assessed by the nurse on duty and were given an urgency of 3, where 1 is life threatening and 5 is non urgent (My definition; not clinical).
We sat down and waited and were eventually taken to the pediatric ER ward.
Without getting into specifics, we were seen to by a nurse Initially and obs taken around every hour.
Yes, we had to hydrate and medicate and collect a urine sample from our daughter ourself,under advice from staff, but were supplied all things required to do so.
At the change of shift, the nurses did changeover with staff and also done the rounds to introduce themselves to the patients and their family and further assess the patients.
In all, we were in the paediatric ER for around 7 hours.
I think where people get disappointed is when they think a hospital is like some kind of silver service 1 staff for 1 customer type of establishment. Unless you are dying, hospitals are all about waiting. And waiting your turn.
We were finally given the ok to go home around 1400, and given discharge papers, a script and home care directives. Furthermore, the nurse on duty stopped Mrs Danman, Miss Danman and I from going home so she could finish with a patient and then gave us some gastrolyte drink, gastrolyte icy poles and some regular icy poles, totally non protocol, but none the less a very nice gesture, saving us some money at the chemist later that day.
In all, we were in attendance for around 7 hours.
Sure, it was long, and boring, as hospitals mostly are, but we had great nurses and would just like to say thank you, and that we appreciate the thankless job they do.
No one really notes when they do a great job, finding it easier to complain about not having their cough addressed before a serious road trauma.
So if you’re reading this and an ER staffer that was on duty Sunday, thank you, your efforts do not go un-noticed by all.