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Canberra Centre Carparking slugs the regulars in one go

By OzChick 22 September 2011 70

canberra centre car park

I park on the roof of the Canberra Centre every day of the week (except weekends) as I work in the city.

Since early May this year, the Secure Parking ticketing machines has had network issues and so anyone who paid their parking with a credit card, did not have their accounts debited for their parking fees.

This issue has since been rectified and my account was debited several hundred dollars on 21 September as the transactions were finally processed. They could not take all of it out as there was no money in my visa debit account after 40 x $10 transactions were processed.

I believe this would have affected alot of people who park at the Canberra Centre carpark, not just the daily users. Some could even have had up to $900 (approx. 18 weeks worth of parking) taken out of their accounts in one hit. I was just wondering how everyone else fared.

Can they take out that much money out of people’s accounts after not processing for 4 months?

ETA: Secure Parking’s message regarding the network issue:

screenshot


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Canberra Centre Carparking slugs the regulars in one go
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far_northact 6:56 am 07 Oct 11

Geez, after accepting my first 24 transactions that hit my account. Just check statement to see they posted another 24 on 30 September. Someone else I know got 40 hits in one go – but did anyone beat my 48 transactions? Surely someone knows who we can complain to and make them accountable? I havent even parked there since this whole debacle …

MangaGal 10:31 am 27 Sep 11

Did you guys get a transaction report from Secure Parking? Just wondering because I did and I cross checked the amount with my statement, they did double charged me twice. I’ve emailed them about it, hopefully they’ll refund. Common sense would tell them (looking at my records), I park there all day once a day during weekdays. I’ve not idea how did I manage to park there twice on the same day.

EvanJames 3:13 pm 26 Sep 11

Only good thing about City West is, I saw the Magnet Mart Guy in a shop in the bottom of it once… food shop or small market, from memory. Was a while ago.

thatsnotme 2:41 pm 26 Sep 11

EvanJames said :

thatsnotme said :

It’s still cheaper than City West next door though, where if you’re there early enough, $11 gets you an uncovered spot up on the roof.

Worst.Carpark.Ever. I remember when they built that, and it’s been a dud from day one. Having the up ramps at opposite ends of each floor is asinine! You have to do giant loops up and up and up to get to the roof. Then the machines seem to be often busted. Horrible place.

You’re doing it wrong – everyone just ignored the up ramps at the opposite end of the floor, and just used the much closer down ramps to head up, meaning you could just spiral your way up to the top. Always got a bit sketchy if for some reason, someone actually wanted to come down at that time in the morning!

Completely agree about how terrible that car park is though. Even if the pay machine wasn’t broken, chances are if your cash was even slightly wrinkled, it’d be rejected. Credit Cards couldn’t be used in their machines, despite the fact they had the ability to take them. Their lift renovations took months and months longer than they said they would. And despite all that, their prices were always on a steady march upwards.

EvanJames 2:15 pm 26 Sep 11

thatsnotme said :

It’s still cheaper than City West next door though, where if you’re there early enough, $11 gets you an uncovered spot up on the roof.

Worst.Carpark.Ever. I remember when they built that, and it’s been a dud from day one. Having the up ramps at opposite ends of each floor is asinine! You have to do giant loops up and up and up to get to the roof. Then the machines seem to be often busted. Horrible place.

far_northact 1:54 pm 26 Sep 11

Apparently they will do payment plans if you ask.

“I am happy to offer you a payment plan as it was a large amount I can have half the amount placed back on your card and you pay the reminder over the next few weeks. “

Kind Regards,

Melaine McFarlane –

NSW/ACT Sales Executive

Secure Parking Pty Ltd.
Level 13, 100 Miller St
North Sydney NSW 2060
Telephone: (02) 8912 4917 Facsimile: (02) 9954 1032
http://www.secureparking.com.au

MangaGal 7:12 pm 25 Sep 11

breda said :

If you can’t be bothered looking at the individual charges against your credit card, you really can’t complain if it turns out that some of them were bogus or some major ones didn’t appear when the should have.

I can easily understand how a small transaction or two might be missed. But if I was incurring $10 a day in parking fees and it didn’t appear on my statement for weeks or months, I would be asking questions, not whining about how unfair it all is after the event.

Scammers undoubtedly continue to make lots of money from people like you who refuse to take responsibility for their finances. You wouldn’t even know if they were robbing you, since you don’t check your statements. That is not anyone else’s fault.

Hey dude, I’m not whining. I do check my statements but any moron would know how much their monthly bill will be including parking when they park there everyday! I only pay my parking using that one particular card + any luxury goods I buy such as video games. That’s how I manage my finance. So when I see the bills come to the roughly amount I EXPECT every month and took in consideration of the parking fee, so I didn’t suspect any wrong doing because I EXPECT it to be that much knowing I have parked there everyday!

You don’t know me so you don’t know how I keep track of my finances so stop judging me please. If you have nothing helpful to add, please don’t reply.

I’m also concerned if they haven’t uploaded/charged the credit cards for all these transactions, where were these important credit cards details kept? Hope not in those machines!

serendipity94 4:05 pm 25 Sep 11

I got slugged a large amount of money too and have been hugely unimpressed with their poor customer service. I’m happy to pay any money I owe, but I think it’s wrong that they charged us, threw a few signs up to say ‘oh well’ and then don’t answer emails or phone (I’ve tried three times).

I want an itemised bill as I’ve got more charges than I would have incurred during the period due to being on leave etc. I think they’re just avoiding all of our enquiries hoping we’ll just suck it up and go away.

Following advice from some on here, I’ve filled out a complaint form on the ACC website which may not make a difference, but I don’t like the way Secure Parking do business so I’m happy to add my weight to any other complaints. You can find the form at: http://www.accc.gov.au/content/index.phtml/itemId/54217 and look for the link on General Complaints Form.

Would love to hear of any other ways to complain and make them contact me with the info I need. I think this has been badly handled and I’d love to see someone who knows the law provide some advice if possible.

Henry82 3:35 pm 25 Sep 11

MangaGal said :

Anyone has any idea?

Open up a second account, organise it so $50(?)/week gets direct debited into the account? Change your details with secure parking. Only use that bank account/card with their machines. That also means if your card gets skimmed using their machines, the maximum they can take is $50 or so

breda 3:10 pm 25 Sep 11

“Hey guys

I’m just wondering as well, because the parking wasn’t charged, I thought I had the budget to make some purchases that month. So I did, and now I ended up having to pay what they haven’t charged. I know it’s only fair, but at the same time, I feel resentment towards them because if it wasn’t because of their incompetence, I would not have made those purchases. I don’t check my statements in details, only checking how much purchases I have made in total for that month already. So in other words, I’ve pretty spent more than I can afford and subsequently hit by this “debt” which wasn’t my plan.

I really feel this is like a trap. I don’t know who I can make a complaint to or if there’s more I can do apart from just pay the money and be more in debt.

Anyone has any idea?”

———————————————————————————————————-
If you can’t be bothered looking at the individual charges against your credit card, you really can’t complain if it turns out that some of them were bogus or some major ones didn’t appear when the should have.

I can easily understand how a small transaction or two might be missed. But if I was incurring $10 a day in parking fees and it didn’t appear on my statement for weeks or months, I would be asking questions, not whining about how unfair it all is after the event.

Scammers undoubtedly continue to make lots of money from people like you who refuse to take responsibility for their finances. You wouldn’t even know if they were robbing you, since you don’t check your statements. That is not anyone else’s fault.

MangaGal 2:13 pm 25 Sep 11

Hey guys

I’m just wondering as well, because the parking wasn’t charged, I thought I had the budget to make some purchases that month. So I did, and now I ended up having to pay what they haven’t charged. I know it’s only fair, but at the same time, I feel resentment towards them because if it wasn’t because of their incompetence, I would not have made those purchases. I don’t check my statements in details, only checking how much purchases I have made in total for that month already. So in other words, I’ve pretty spent more than I can afford and subsequently hit by this “debt” which wasn’t my plan.

I really feel this is like a trap. I don’t know who I can make a complaint to or if there’s more I can do apart from just pay the money and be more in debt.

Anyone has any idea?

MangaGal 11:48 am 25 Sep 11

Hey guys

This isn’t the first time it happened. Last time it happened was only for a couple of weeks. I questioned it then, and then checked my statement and realised what they said was true because no transactions was processed during the time I parked there. So, I happily paid for the “late” charges.

But this time is a little different because it went back to 3 months. I parked there everyday and if you do the maths, they’ve just charged me nearly $1000. I’m not happy about it to be honest. I’m happy to pay but I can’t afford to pay a one-lump sum. So I’m pretty stressed right now.

I will get a proof of transaction from them and match my statements because I’ve noticed a few $10 were charged in the last two months. I just want to make sure they haven’t double charged me.

I asked for receipt every single time I made payment since the last glitch but I thought everything was back to normal and so I shredded all the receipt just two weeks ago. Duh!

I just think this should have been handled a bit better. I want to find out if there’s an alternative payment for people like me, who parks there everyday. I just can’t afford to fork out a one lump-sum payment at the moment with rego due this month too. 🙁

Good luck to me!

macosgrove 10:47 pm 24 Sep 11

On Thursday I discovered 6 transactions of $10 on my card apparently from the Canberra Centre Car Park. OK, so I’m not completely on top of my finances. I had never noticed that the $60 had not been taken out at the time I parked there way back in June. I haven’t worked in town since the end of June so I was sure these transactions were fraudulent. I reported them to my bank, who immediately cancelled our credit card. This is a terrible nuisance to us because we have a lot of automatic deductions coming off that card and now we have to contact every vendor and change our card details.

Tonight I discovered similar charges on two other credit cards that I use occasionally. I was thinking I’d have to cancel those too, when I found this article.

I think this has been very badly handled by QIC Properties. They probably have many customers who’ve cancelled their cards. I hope the banks give them heaps over it.

bigcohuna1 7:40 pm 23 Sep 11

I run a small business and have ‘merchant facilities’ which means I can acept credit cards and eftpos as well.

Its against the rules for me to process a credit card number after 3 days and cant break up purchases to avoid the shop ‘floor limit’ or the customer’s card limit etc etc

I don’t know how this busiess gets away with hitting customers like this.

Only thing to do folks is to :

a) write complaint to the parking Co.
b) write compaint to the Dept of Fair Trading and
c) write to the Ombudsman

also try Canberra Tmes, WIN TV and canberra radio

you have been robbed !!!!!!

GBT 4:47 pm 23 Sep 11

You can read more about that here

MissChief 3:55 pm 23 Sep 11

seanneko said :

Erg0 said :

So, which major department/chain store do you reckon it got skimmed at?

The NAB bod is right, by the way – your only option at this point, if you believe your card has been skimmed, is to cancel the card and get a new one. Banks have no interest in monitoring card transactions “just in case”.

Well, I can’t really go pointing fingers at a specific store because I don’t know. But from memory, I’ve used it at:

– Coles
– Aldi
– Shell petrol station
– Bunnings
– Supercheap Auto
– One or two ATMs

I used my card at quite a few places but from you list:
– Coles
– Aldi
– Bunnings

Would be interested to know if anyone else has been caught out by the recent skimming scam and where they’ve used their cards.

Also heard lately that with the new card reader technology, people with the right equipment can skim your card just by passing close enough. Don’t know how true that is.

seanneko 3:09 pm 23 Sep 11

Erg0 said :

So, which major department/chain store do you reckon it got skimmed at?

The NAB bod is right, by the way – your only option at this point, if you believe your card has been skimmed, is to cancel the card and get a new one. Banks have no interest in monitoring card transactions “just in case”.

Well, I can’t really go pointing fingers at a specific store because I don’t know. But from memory, I’ve used it at:

– Coles
– Aldi
– Shell petrol station
– Bunnings
– Supercheap Auto
– One or two ATMs

I’ve now moved all the money out of that account and into a savings account. If/when I actually need to use the card, I’ll transfer a small amount back across. Then, at some point, I’ll actually cancel the card completely. It’s just extremely inconvenient right now – I literally cannot go without my card now, even if it means risking losing money.

Erg0 2:31 pm 23 Sep 11

seanneko said :

The card is brand new – less than a month old. It has only been used at major department/chain stores. In fact, I could probably count on one hand the different stores I’ve used it at. It’s NEVER been used to pay for parking – not at Canberra Centre, not anywhere.

So, which major department/chain store do you reckon it got skimmed at?

The NAB bod is right, by the way – your only option at this point, if you believe your card has been skimmed, is to cancel the card and get a new one. Banks have no interest in monitoring card transactions “just in case”.

steveu 2:29 pm 23 Sep 11

Hitting people for parking charges back to May becuase their equipment was not functioning is plain rubbish.
You either charge people in a timely fashion or waive the charge. Failure to maintain their facility to an operating standard – in this case the timely invoicing/charging for the use of the facility when it is presumed by the people using the facility that they will be billed in a timely manner – in my personal opinion, does not make it ok to penalise people in this way with these ‘surprise’ charges.

far_northact 1:47 pm 23 Sep 11

I had $200 odd as a pending transaction ‘holding’ on my card without details, but when I logged on banking today the result was:

10 x $10 hits to my card on 21 Sep, then 14 x $10 hits and 1x$8 (?) hit on 22 Sep. Not sure bout the $8 one, since I’ve only ever used the roof top, but considering the 25 transactions overall in two hits, it’s really not important.

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