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Canberra Centre Carparking slugs the regulars in one go

By OzChick - 22 September 2011 70

canberra centre car park

I park on the roof of the Canberra Centre every day of the week (except weekends) as I work in the city.

Since early May this year, the Secure Parking ticketing machines has had network issues and so anyone who paid their parking with a credit card, did not have their accounts debited for their parking fees.

This issue has since been rectified and my account was debited several hundred dollars on 21 September as the transactions were finally processed. They could not take all of it out as there was no money in my visa debit account after 40 x $10 transactions were processed.

I believe this would have affected alot of people who park at the Canberra Centre carpark, not just the daily users. Some could even have had up to $900 (approx. 18 weeks worth of parking) taken out of their accounts in one hit. I was just wondering how everyone else fared.

Can they take out that much money out of people’s accounts after not processing for 4 months?

ETA: Secure Parking’s message regarding the network issue:

screenshot

What’s Your opinion?


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70 Responses to
Canberra Centre Carparking slugs the regulars in one go
johnboy 10:46 am 22 Sep 11

I think it’s reasonable in 2011 to expect transactions to be completed no more than the next business day.

Keijidosha 10:45 am 22 Sep 11

“I park on the roof of the Canberra Centre every day of the week”

So you must be one heck of a driver, or you have your own private helicopter. Either way I’m impressed!

breda 10:44 am 22 Sep 11

Well, it is no different than if you had bought something with a CC worth, say, $200 and taken it home, but there was a delay in the processing. Do you think you should get a time payment plan in those circumstances? You have had the benefit, and in fact an extra benefit of an interest free loan until the transaction went through.

I get that people are surprised, and that it was not great customer relations, but they have already suffered a financial loss by giving out thousands of dollars worth of interest free loans, so have already been punished.

And yes, not having enough on your CC for expenses you have already incurred is just poor financial management on your part – hardly their fault.

ali415 10:35 am 22 Sep 11

p1 said :

Postalgeek said :

If you’ve ever balanced a chequebook…..

You are probably over 40.

Agreed!

BicycleCanberra 10:25 am 22 Sep 11

Time to start catching the bus or bike ride,as this we save your wallet .

p1 10:14 am 22 Sep 11

Postalgeek said :

If you’ve ever balanced a chequebook…..

You are probably over 40.

Calamity 10:02 am 22 Sep 11

This is bloody terrible form on their part! I would be absolutely fuming.

ali415 9:58 am 22 Sep 11

I just got hit approximately $200 (and I’m not sure how much more I have to go because the account didn’t have any more money).

I actually thought that someone had skimmed my account. I rang my bank and they cancelled the card immediately. No notice was given. I did notice poorly placed signs on the top level of the canberra centre today.

I rang up and complained and was given the number of Melanie from Secure Parking at the Sydney office. Her number os 02 8912 4917 or email ccparking@secureparking.com.au. She has failed to return any of my calls or emails. This has left me in a really sticky situation- having to borrow money from my family to get me through.

I have no problems paying the money- however, an appropriate deduction system should have been negotiated before this occurred. I am completely frustrated and I believe that I big company like Secure Parking, should have been able to handle this situation better.

Secure Parking also has a Facebook account which I intend to comment on soon.

Not happy.

arescarti42 9:53 am 22 Sep 11

Scumbags double charged my card when I parked there to see a movie the night before last. Still trying to figure that one out.

cubicle01 9:52 am 22 Sep 11

Follow up question for Rioters;
On my credit card statement all of these charges (10 or 11 I dont park there often) were made on 15/16 Sep both dates that I did not use the car park. The detail of the charges do not specfy a date of purchase/sale. If the carpark cannot provide details of the supposed dates of usage I suspect I may be within my rights to refuse payment.

Thoughts?

shirty_bear 9:50 am 22 Sep 11

Yes, presumably legal … but just plain rude.

shadow boxer 9:42 am 22 Sep 11

Since you authorised the transactions it is probably legal, it would seem more ethical to send a bill and allow people to make arrangements rather than make a huge unpublished slug on peoples cards.

john87_no1 9:41 am 22 Sep 11

thatsnotme said :

I’m sure that would be hard to handle for many people.

I’m wondering how much info they gave out about this problem beforehand though? Were there signs on the machines telling people that there was an issue, and their payment would be delayed? Or did the transaction go through looking perfectly normal, with no warning that the payment wasn’t actually made? I think the fairness or otherwise of the parking operator’s actions here depends a lot on how informed they kept their customers about the problems, and what they were planning to do about them.

Transactions went through as normal and no signage was put up.

Postalgeek 9:38 am 22 Sep 11

Yes it’s a pain in the arse and sloppy accounting on their behalf, but you pay for what you use.

If you’ve ever balanced a chequebook you would know that you put the money into the cheque account for the goods/service you purchased, and then you wouldn’t touch that money as you never knew when the cheque would be cashed. It’s good financial discipline.

Look at it as a lesson in budgeting.

thatsnotme 9:23 am 22 Sep 11

I’m sure that would be hard to handle for many people.

I’m wondering how much info they gave out about this problem beforehand though? Were there signs on the machines telling people that there was an issue, and their payment would be delayed? Or did the transaction go through looking perfectly normal, with no warning that the payment wasn’t actually made? I think the fairness or otherwise of the parking operator’s actions here depends a lot on how informed they kept their customers about the problems, and what they were planning to do about them.

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