The idea behind Canberra Connect, a one-stop shop for all things relating to the ACT Government for the community, is practical in theory. In reality, Canberra Connect is an absolute sham.
I am of course speaking from experience. Having spent 25 minutes on the phone this afternoon waiting in the vain hope that someone would answer my call, I decided to go to the Dickson shop front, whereby I was greeted with a heavily crowded foyer with only 6 staff members working. Forty-five minutes later I was on my merry way.
Surely, with the amount of revenue the ACT Government makes they could firstly employ more staff to man the telephones in the call centre. Secondly, they must improve the Dickson building – it is dirty, small and embarrassing for new arrivals to the ACT to deal with. Thirdly, in my personal opinion, I think it is time the ACT creates a NSW RTA/Vic Roads alternative for Canberra. Canberra is only going to get bigger, which means more roads, more cars and more licences.
What are the opinions of fellow rioters regarding Canberra Connect?? I’m sure there are hundreds of bad stories out there, or perhaps someone has a positive story that may improve the groups’ image. Have your say….!!!