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Civic Mcdonalds – On it’s way to being worse than Erindale?

By trickydarts 28 April 2009 52

There is nothing more satisfying than medium cheeseburger meal at the end of a hard day. But I’m sorry to say that Civic Mcdonald’s just fails me every time. First of all – I know you work in a hell hole and it’s probably not the most satisfying job in the world, but a smile goes a long way. The customer service is horrible and it takes a good 30 seconds to understand what the person serving just said. Secondly – does it really take 6 minutes to get my coke? Didn’t think so.

Anyway, after waiting an eternity to order and get my meal, I bit into my cheeseburger only to find an extremely long, thick, black piece of hair right next to my pickle. Mank. I took it back and explained what was wrong with my cheeseburger only to have the girl look at me and say ‘And ..?’.

UM, SORRY WHAT?! I want a new, hair-free burger pronto!! I was absolutely horrified that she even had the nerve to speak like that to a customer!

I know Erindale Macca’s has no frozen coke machine and is over-run with infants, but surely that’s better than a manky hair-ridden cheeseburger.


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52 Responses to
Civic Mcdonalds – On it’s way to being worse than Erindale?
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Deadmandrinking 7:54 pm 06 Sep 09

Somebody needs to be murdered in Canberra, desperately.

Anyone have unresolved maternal issues?

geetee 11:48 am 06 Sep 09

lol – this thread makes me laugh

I went to Civic Maccas last week (Canberra Centre) as an internet ad for the “Angas Beef Burgers” had given me a craving.

The usual slow service but eventually I got my burger. After biting into it, I noticed it was missing bacon (something that happens often when I order bacon with my burger from here). So I took it back to the counter. After another few minutes of waiting, i was given my replacement burger which was missing the Angas Beef!! At least this amused the crowd of others waiting for their own burgers, even if the girl on the counter seemed to have difficulty working out what I was now complaining about.

Genie 2:37 am 02 May 09

If you want bad service go to KFC upstairs, never more than 2 staff on during the lunchtime rush, many a time I have not even bothered lining up in the huge lines.

If you want bad service… go to ANY KFC store. !

Deezagood… Most of my issues with McDonald’s come from Erindale. Getting served cups with ice instead of drinks… Waiting 25 mins to be served, waiting 20 mins for nuggets… etc etc…

I do have a gripe with Belconnen but, on Skyfire night this year I rocked up to Belconnen Macca’s bout 11pm. The “Dining Room” as they call it is open until midnight. The manager was outside the store chatting to mates and waited until we all got out of our car, woke up a small child and walked up to the front door before he told us the dining room was closed because of high demand… we had to go through the drive through if we wanted to be served. We suggested a sign might be nice at the entrance to the carpark and got ignored. The offer of anything free also would have been nice and I even asked for free upgrade etc and got ignored. Ahhh the lack of customer service amazes me somedays.

deezagood 11:11 am 30 Apr 09

VYBerlinaV8_the_one_they_all_copy said :

Years ago I had Maccas in Bangkok, and they had a deal where if you didn’t get your meal and correct change within 60 seconds of ordering it was free. Fastest Maccas ever!

As opposed to Erindale, which has the slowest Macca ever. All this Maccas talk made me feel like their hotcakes yesterday and having never been there before, I thought I would see if the rumours (about Erindale Maccas) were true. It literally took 10 minutes for my order to be taken (I timed them) and there was NOBODY at the front counter for that whole period. There were a few people ahead of me in the line, and the staff didn’t seem inclined to acknowledge our presence in any way – it was actually kind of amazing how there just looked right through all of us, as though we weren’t there. The Maccas was grubby and tired (both uncleaned tables and crap all over the internal food prep areas/coffee machine etc…) and the staff, bless them, looked rather ‘unkempt’ (this is me being extremely polite), and also utterly disinterested/disengaged. I know their job is probably boring, so I have some sympathy for their plight, but they are getting paid to do a job. Behind the counter, everyone looked kind of confused and were moving in slow motion. It was very sad to watch. My hot cakes arrived another 5 minutes after ordering and they were standard Maccas fare. The whole scene was so depressing that I won’t ever go back there again.

ant 10:13 am 30 Apr 09

MrPC said :

The Service Centre at Pheasants Nest (sorta near Picton) has two Mobil servos (one on either side) but no fast food franchise. Picton is the nearest town of any substance and it’s a good 15 minutes away from the freeway.

They still do the Nescafe in foam cups with a paddle pop stick!

MrPC 8:36 am 30 Apr 09

PS: Can the OP clarify if s/he means the McDonalds in the Canberra Centre basement or the one at Cooyong & Mort near Northbourne Ave & Barry Drive? They’re both bad, but the one under the Canberra Centre is consistently woeful.

MrPC 8:33 am 30 Apr 09

With the upgrades to the Hume Highway, all the ’service centres’ now have hungry jacks/mcdonalds fast food outlets. If you want an alternative you need to detour off the highway into one of the bypassed towns. This will continue as upgrades to make it 4 lanes all the way continue.

Not all of them. The Service Centre at Pheasants Nest (sorta near Picton) has two Mobil servos (one on either side) but no fast food franchise. Picton is the nearest town of any substance and it’s a good 15 minutes away from the freeway. Better to press on to Macarthur, which is also 15 minutes away.

Years ago I had Maccas in Bangkok, and they had a deal where if you didn’t get your meal and correct change within 60 seconds of ordering it was free. Fastest Maccas ever!

Thumper 8:28 am 29 Apr 09

The worse KFC I have ever seen was in Fitzroy. We were on tour with the band and it was lateish at night. Place had rubbish all over the floors, spilled drinks, chicken bones, snuffling pigs (obviously without swine flu), etc. And smackies out of their skulls just laying around in various stages of being comotose.

And I haven’t even mentioned the staff yet!

Strangest Macca would have to be Morocco. McTagine anyone? Or a McGoat?

Pommy bastard 8:14 am 29 Apr 09

Once, while dining at Alain Ducasse au Plaza Athénée, Paris, I was served a bottle of Montrachet 1978 from Domaine de la Romanée-Conti at slightly above room temperature!

Of course I summoned the waiter, who got the maitre d’, and they both agreed to have the sommelier shot at dawn.

It’s just like McDonald’s there at times…

Granny 1:38 am 29 Apr 09

They should issue the staff with shovels!

Aeek 12:34 am 29 Apr 09

that’s Hindley Street drunks rather than the Maccas

Granny 11:45 pm 28 Apr 09

Ewww, that is so gross!!

bd84 11:22 pm 28 Apr 09

Personally, I’ve never had an problems with Canberra Centre (guessing that’s the one your’re on about) maccas, probably one of the quickest places to get served. Only critism is that it takes ages to get you food, directly attributable to the food now being made to order.

If you want bad service go to KFC upstairs, never more than 2 staff on during the lunchtime rush, many a time I have not even bothered lining up in the huge lines.

I would suggest making a complaint to maccas themselves not the individual restaurant. Head office normally acts pretty swiftly to improve non-compliance with the maccas way.
I dare say the restaurants here are a lot better than maccas Hindley st in Adelaide .. http://www.news.com.au/adelaidenow/story/0,22606,25342461-5006301,00.html

ant 10:38 pm 28 Apr 09

I always visit the Maccas in LAX, it’s in the same spot in every terminal. So once I’ve done all my paperwork and am waiting for my yank domestic flight, I go to the Maccas there… it’s a habit. haven’t had a macca’s burger here in years, decades even.

Fisho 10:32 pm 28 Apr 09

There is nothing more satisfying than medium cheeseburger meal at the end of a hard day.

General Sanity fault. Insert life to continue. MacDeaths is stomach putty. It is the sort of thing you consume when you’ve just been run frantic for 14 hours and want salty, lardy nameless substances to expand your guts into a state of non-emptiness. We have a MacLards across from us…. we usually mange to talk people out of their sad offerings. Except for the Bacon and Egg McMuffins, and some of the drive thru girlys, which are most palatable and do not make you regret your choices….

black piece of hair right next to my pickle. Mank. I took it back and explained what was wrong with my cheeseburger only to have the girl look at me and say ‘And ..?’.

reminds me of a joke which I won’t post to save the trouble of someone moderating it and/or having to deny posting it at a later date. But it’s a really funny joke, so laugh already.

Granny 9:44 pm 28 Apr 09

Hairs in burgers are not cool, and it sounds like basic hygiene procedures were not being followed in this instance. I would contact Maccas and/or the Dept of Health.

ant 9:31 pm 28 Apr 09

Agree with Ryan and Genie. If you don’t like a topic, avoid it and go to another! Tehre’s tons of topics on here that some of us don’t bother with. So what? But if you decide to contribute, then contribute. Don’t throw crap at what someone wants to say. It gets really boring sometimes reading people taking a kick at someone who has put up a topic. If you disagree with what they’ve said, then offer up your own opinion. But sooking about someone else’s opinion is really quite lame.

Genie 8:41 pm 28 Apr 09

If you don’t like McDonald’s – DONT EAT IT. But please stop criticising the people who do.

Some of us would just appreciate some decent customer service for once, instead of people who seem to think the customer is the inconvenience to receive a paycheck every week.

Are you even aware of how frustrating it is to be handed a cup with ice and a splash of post mix and asking for the drink you paid for, not just ice in a cup. The server completely ignoring you and the manager coming up going “I suppose you want me to fill it up for you?”.

Clearly most of you are well paid and don’t need to eat at cheap fast food places. But I’m sure your day will come when maybe you will understand why trickydarts decided to complain. As I will point out they also mentioned the disgusting fact of a hair being in the burger.

Grrrr 7:50 pm 28 Apr 09

Stop eating Maccas, problem solved.

I’d understand if you were out on a highway and your choices were Maccas, or 9-hours-in-the-warmer pie from the servo. Don’t like it? You’re in Civic ferchrissake – vote with your feet and spend your money at one of the 100+ food outlets within 2 minutes walk.

I’ve spent several grand at Maccas, but as of 5 years ago I decided it was time some other places got my money. Try it – you might like it. Or you might not. Maybe you could give us more updates if you find somewhere especially bad or good.

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