We recently received a letter from a debt collection agency requiring us to pay the sum of $15 for late fees for hiring videos from Civic Video at Homeworld Tuggeranong.
We thought it was some sort of phishing scam as we haven’t been to the store for a number of years.
We have now received a reminder notice giving us seven days to pay before further action is taken.
The letter states we hired the videos in September 2009. Maybe we did, maybe we didn’t. We can’t remember that far back.
Can video stores legally do this?
Should we pay, seek further advice or just ignore it?
Has anyone received similar notices and what should we do?