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Crust Pizza Erindale

By marsbutton - 26 May 2011 32

Whilst I have had many positive experiences with Crust, in fact I find their pizza delicious, tonight’s experience was anything but.

We sat down for the average Origin experience,that is, a couple of bevos and a pizza- delivered of course. Knowing full well Crust generally takes about an hour to deliver, we ordered to allow adequate time for the pizzas to be delivered at the start of the game. An hour and a half later and 15 mins into the game, still no pizza. After numerous phone calls before finally getting through to Crust we were informed that the pizza had left the store and was on its way but to call back in 20 mins if it hadn’t arrived. (Not that it should take 20 mins to deliver to Oxley from Erindale).

20 mins pass, still no pizza. After numerous further attempts to get through to Crust, we were informed, yet again, that yes our pizzas had left the store (again) and should arrive within 15 mins.

The pizzas arrived just as we were preparing to call the store and demand our money back, after all a pizza from Pizza Hut is better then no pizza at all from Crust, and by this time we were starving and would have eaten anything.

The delivery boy’s excuse for such tardiness was a shoulder shrug, grunt and “You know, Origin”.

And of course after all that the pizzas cold!

Based on our experience do not order a delivery from Crust on Origin night, in fact any night that may be vaguely busy, unless of course you allow a good 3 hours for delivery and don’t mind eating cold pizza.

[ED – one would think they could staff up for known busy nights]

What’s Your opinion?


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32 Responses to
Crust Pizza Erindale
mikal 1:46 pm 26 May 11

puggy said :

The bottleneck is the oven, and no one in their right mind would buy extra ovens for capacity that they would use maybe five times a year.

You didn’t read the whole thread did you? The feedback here is that Erindale is consistently terrible at producing on time, not just on Origin nights.

puggy 1:32 pm 26 May 11

What’s wrong with the local takeaway people?! Failing that, make your own. And no, buying the dough doesn’t count. You can buy a ready made base of you have to, but if you buy dough, you’re a knob. Flour, water, yeast, a little oil and salt… bingos! Although, I need a bigger oven. It all turns to custard when I have to cook more than one.

My experience of Crust Erindale was also negative. The only positive experience by anyone is that of the franchisor.

On the flip side, if anyone is expecting normal service on Origin night, you’re dreaming. You only have a right to complain if you order the day ahead for a particular time and it’s then more than 15 minutes late. It’s not just a matter of putting on more staff. The bottleneck is the oven, and no one in their right mind would buy extra ovens for capacity that they would use maybe five times a year.

herbie 1:27 pm 26 May 11

Oh no! I had one bad experience with late pizza on one of the biggest home delivery nights oif the year so I decided to tell the world! I even gave it to the poor delivery boy cos it was late even though he wouldn’t have a clue about it and only wants his 12 bucks an hour!

First world problems…

Stevian 1:23 pm 26 May 11

Fiona said :

Ate said :

We made our own gourmet pizzas for the Origin last night and sat down with a few cold beers. Wish the game was as good as the pizza.

Best Idea.

I agree

Stevian 1:22 pm 26 May 11

Well, you’ll know what to do next time. Think, of course the Pizza was late, everyone else had the same idea. Self cater next time

allyroger 12:53 pm 26 May 11

+1 Erindale crust is a disgrace, ordered 1 week ago for delivery, got a call from them 1 later with the rude girl demanding when we would pick our pizzas up. Had to get angry with them in order to get them to remake them, had to talk to a “manager” who said they they would be here in 20 mins. 20 mins later they rock up with cold pizza.

djk 11:43 am 26 May 11

la mente torbida said :

Erindale to Oxley?

Maybe if you had gotten off the couch and went and picked it up, it wouldn’t have taken so long

Is this really needed? He stated that he was drinking, and presumably paid for the privilege of having it delivered instead.

And given the above response, picking would not necessarily have made it any quicker!

mikal 11:31 am 26 May 11

We’ve eaten from Crust Erindale a few times, and always pickup. Even when we phone 45 minutes in advance with our order we still wait another 45 minutes after the stated pickup time. I think it comes down to a failure to scale — they’re hit the popularity point there they simply can’t keep up with demand, and aren’t honest enough to turn away orders they can’t deliver on time.

It seems that most of the problems are oven capacity. If you watch as they make the pizzas on a busy night, they just bank up waiting to get cooked. Additionally, there is no way to check if your order is done without going to the order line, which makes traffic inside the store a mess.

Ryan 11:12 am 26 May 11

Ate Crust once and won’t go back. Overpriced and extremely underwhelming, coupled with poor customer service.

Fiona 11:12 am 26 May 11

Ate said :

We made our own gourmet pizzas for the Origin last night and sat down with a few cold beers. Wish the game was as good as the pizza.

Best Idea.

Ate 10:49 am 26 May 11

Crust Braddon is no better. Mr Ate and I were treated terribly by the manager and staff member there a few months ago which left a very sour taste in my mouth. Yes I reported it to head office and was assured they would receive further training. Needless to say Ill never order Crust again.

We made our own gourmet pizzas for the Origin last night and sat down with a few cold beers. Wish the game was as good as the pizza.

Keijidosha 10:47 am 26 May 11

I had a similar experience with the Belco store last year on Origin night. Ordered about $80 worth of pizzas, waited for over an hour, called back the store who promised they would be delivered in 20mins. We waited half an hour, called the store again and spoke to the manager who said the docket had been lost and offered to prepare the order and have it delivered in an hour (begrudingly for free). Having already waited close to two hours we declined the offer and called Pizza Hut who had our order ready for pickup in 15 minutes. Just as we tucked in there was a knock at the door from the Crust delivery guy with two hours old, cold pizza.

la mente torbida 10:43 am 26 May 11

Erindale to Oxley?

Maybe if you had gotten off the couch and went and picked it up, it wouldn’t have taken so long

dvaey 10:22 am 26 May 11

Ive heard many good things about Crust, but the one time we tried them (not Origin night) we had a similar experience. Then again, the idea of a gourmet delivered pizza is a bit of a contradiction.

Eppo 10:20 am 26 May 11

I worked for Dominoes as a delivery boy for a while as a teenager. Origin games were always the biggest Pizza nights for the year. Crust should know better.

…and you mungo-ball supporters should eat healthier 😉

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