[ED – IHSP’s views on customer service in Canberra should be taken into account when reading this]
I accept that some people have bad luck and experience bad service. However, I want to make my comments absolutely clear for the critics of Dendy Cinemas.
As an avid movie goer, I cannot begin to explain how happy I am at the quality of facilities, products and services that Dendy has managed to achieve in the little time they have been open. I understand they are still waiting on some builders etc. to finish everything off. I think this is why they don’t ‘officially’ open until February and have discounted some of their ticket and food prices.
I have seen several movies at Dendy (both the normal cinemas and premium cinemas) and cannot fault the quality of the projection and service.
I used to go to Dendy in Newtown and am surprised at the Canberra Centre location. Given that the level of quality is so much higher then the other Dendy’s around the country, I am loving the fact that it only costs $9.50 with a Dendy membership (which I was member of prior to Dendy arriving in Canberra).
The cheapest I ever managed to get at Hoyts was $12 with a Privileges card, but I would be happy to pay more for the quality.
Even though I have been a loyal supporter of Hoyts over the years I cannot imagine slumming it at a Hoyts or Greater Union ever again. If this means I have to completely convert to art house and independent flicks, so be it. And it is quite pleasant to see the box office make a return rather than be hounded to upsize my movie ticket with a $6 coke, $7 popcorn and a $15 choc-top at the candy bar.
However, I must say that the parking is an issue. Not the cost (it’s free on a Sunday and if you’re paying $9.50 for a ticket and $3 for parking you are still doing pretty well in comparison) but more the fact that the Canberra Centre can’t seem to manage the number of spaces it needs each day. I attended Dendy yesterday at noon and could not find a park on level 1, yet the Canberra Centre had Level 2 closed! As a result, I had to exit the car park and re-enter to get to the upper levels.
Anyway, I know I am in the majority of the population that seem to love the new competition in the market. All I can recommend is if you have a bad experience, make the management aware at the time so they can fix it for the next person. If you’re nice about the situation you are more likely to get what you want (e.g. recompense).