10 May 2024

E-scooter bans, suspensions and re-education: it's more common than you think in the ACT

| James Coleman
Join the conversation
E-scooter parking

You can’t park there! Photo: Neuron Mobility.

Six people in the ACT have been banned from riding the orange Neuron Mobility e-scooters since the beginning of this year, while a further three have been suspended and 54 forced to undergo e-scooter safety re-education.

Beam Mobility, the operator of the purple e-scooters, has banned 176 riders and handed out 490 strikes since 2020.

The operators have revealed the statistics as they crack down on errant riders for National Road Safety Week this week (5 to 11 May).

Neuron and Beam each introduced 750 e-scooters to Canberra’s CBD and Parliamentary Triangle areas in July 2020 as part of an ACT Government plan to increase active travel.

The scheme has since been rolled out across Belconnen, Gungahlin, Woden Valley, Weston Creek, Molonglo and Tuggeranong.

READ ALSO Fee waived to get more early childhood teachers registered in the ACT

Neuron’s fleet of e-scooters has racked up about 3.4 million kilometres since 2020, and the operator says feedback has been “extremely positive”.

“The vast majority of people ride responsibly, with over 99.99 per cent of trips ending safely and without incident,” it said in a statement.

But there’s a dark side.

Figures on how many people present to Canberra Health Services (CHS) with e-scooter injuries are hard to come by.

A CHS spokesperson told Region this is because “Emergency Departments and Walk-in Centres run by Canberra Health Services do not code injuries by the mechanism of injury but by the injury itself”.

By the end of 2020, however, it was revealed seven people had presented to Calvary Hospital and more than 50 to Canberra Hospital with injuries sustained while riding an e-scooter.

A clinical study by two doctors from Brindabella Orthopaedics found there were 520 presentations to the Canberra Hospital between July 2020 and July 2021, and nearly 17 per cent of these required surgery, mainly upper limb injuries like broken wrists and fractured clavicles.

Of the total number of patients, 36 per cent were intoxicated at the time of injury, and only 30 per cent wore a helmet – both clear offences under the ACT’s e-scooter laws.

Canberra has recorded one road fatality of an e-scooter rider when a 19-year-old woman was hit by a car in Kambah in September 2022.

Beam e-scooters

You aren’t seeing things! Scooters can be lined up neatly, complete with helmets. Photo: Photox.

The government has introduced fines of up to $3200 for “dangerous behaviour” while riding an e-scooter. Between 1 January and 30 April this year, ACT Policing issued 17 traffic infringement notices and four cautions to e-scooter riders.

Offences included not wearing a helmet, riding on the road and riding with another person.

The operators have also come up with their own penalties and incentives.

Neuron says riders who “break the rules or ride dangerously” can be suspended for a period of time or banned entirely from using the service.

“When riders receive their first warning (strike), our aim is to re-educate them by delivering a targeted training module to complete from our industry-leading digital education platform, ScootSafe Academy,” the operator says.

“Repeat offenders may have their accounts suspended.”

READ ALSO Commonwealth commits $50 million to designing light rail stage 2B, with more to come

Neuron also uses a ‘Cognitive Reaction Gametest’ to help riders assess their sobriety.

Over the one-minute in-app quiz, the rider is presented with a series of traffic signs and given a certain amount of time to react. Too slow and a “Are you alright?” message will appear, while a fast reaction earns a rider a $1 credit.

Beam employed a similar system, called ‘cognitive-based drink riding deterrence test’ during Summernats 36 in January. This was to avoid a repeat of last year’s festival when 72 riders were banned over four days.

It has since been “strategically deployed during peak travel hours on Friday and Saturday nights, targeting various high-traffic hotspots and nightlife areas”.

Brightly coloured roundabout.

E-scooter riders reportedly did burnouts on Braddon’s rainbow roundabout during Summernats in January 2023. Photo: Michelle Kroll.

For National Road Safety Week this week, Neuron has deployed a “greater number” of Safety Ambassadors across the ACT to “remind riders to follow the rules”. A few “lucky riders” will also be rewarded for “exemplary parking”.

“Those who violate [the rules] may … face a fine from the police.”

National Road Safety Week is an initiative of Safer Australian Roads and Highways (SARAH) Group, which partners with road safety organisations and governments and encourages people to “pledge to drive so others survive”.

two e-scooter riders

E-scooters are expected to give way to pedestrians at all times. Photo: Neuron Mobility.

E-scooters are permitted on footpaths (provided they don’t exceed 15 km/h), shared paths and bike lanes, but riders must keep left and always give way to pedestrians.

“Although the speed of rental e-scooters is automatically limited, riders must slow down in high foot traffic areas and ride according to the conditions and other path users,” Neuron says.

“E-scooters should not block footpaths, doorways, fire exits, or public transport stops, nor should they obstruct pedestrian crossings and tactile ground surfaces, which are very important to those with visual impairments.”

Join the conversation

All Comments
  • All Comments
  • Website Comments

Forget the hire scooters – privately owned ones are doing motorbike speeds on the road and footpaths.

I believe a study should be done on how renting this communal transport has acclimated Canberrans to the WEFs “you will own nothing (by 20230) and be happy” plan, which is a future envisioned by technocrats where people, apart from the technocrats who’ll own everything, will own nothing and then rent what they need from the technocrats – all in the name of manufactured climate hysteria, and the spell socialist ideas cast on people, as the words “redistribution of wealth” make them go silly and give even more wealth to the 1%.

As things are, perhaps achieving this by 2030 is a bit ambitious, but signs of the plan’s progress are clearly visible in 2024, as the said communal transport of the e-scooters (for one) can attest to

It is funny how the ‘National Road Safety Week’ had a scooter riding on the road in one of their adds.

Segways were banned oringally, so this is a massive backflip to that.
I can’t see why individuals were banned from owning their own, but now we have companies they are encourged. Whats the government got against people owning things?

Being a Canberra city dweller (and walker), I can assure readers that scooter speed limits are rarely adhered to around pedestrians, and that also goes also for the wearing of helmets.

It’s not uncommon to see scooters on the roads after 11.00pm – some in oncoming lanes – being ridden by inebriated individuals. As for safely parking the scooters, the favourite spots seem to be: sideways in the middle of footpaths, across kerb ramps at pedestrian crossings, or immediately outside city building doorways.

The operators should be responsible for ensuring public safety and prosecuted, along with the errant rider, when injuries are caused by these two-wheeled menaces

John Hamilton7:10 pm 09 May 24

Well that’s a silly comment. We don’t punish rental car companies if their drivers do the wrong thing, why should e scooter companies be any different?

Car rental companies have processes in place to nominate who is at fault (i.e. pass on the accountability). Until e-scooter companies have the same thing, we most certainly should hold them to account.

If you park a rental car illegally then the company is fined. They then choose to pass that on to the renter – fair enough. It should be the same for these vehicles. But the level of enforcement of any rules in this city is so low to be meaningless.

Because scooter companies have detailed user agreements on their websites outlining that they accept no third-party responsibility for injury or damage caused while using their scooters. Contrast this with car rental companies, who offer third party insurance options to renters. Therefore, any damage caused, injuries to pedestrians etc. resulting from misuse is only recoverable from the scooter rider. This means that the injured party in a scooter prang has the burden of bringing a claim to recover compensation. This is unfair and, until a similar situation is introduced to the car rental third party situation, the scooter company should bear some responsibility. Is that simple enough for you?

Good to see them taking action to “police” use, find it amazing that Tony P seems to think this is some election issue – these scooters are a feature in many cities, not some red terror from the ACT Government.

Time to ban them from Canberra they are dangerous and do not contribute to health or fitness. Its cheaper and safer to catch a bus or tram. More lunacy from our Barr regime. Time for a change.

Seems a bit dour, TP. And “lunacy”? Not really. It’s just you disagree, that’s all.

It is true, Tony P, that e-scooters do not contribute to health or fitness. Neither do cars, and they are dangerous too.

Are you in for banning all cars?

They never should have been rolled out.
The government required supermarkets lock up their trolleys due to being a waste hazard. These scooters are far worse then the shopping trolleys ever were.

Daily Digest

Want the best Canberra news delivered daily? Every day we package the most popular Riotact stories and send them straight to your inbox. Sign-up now for trusted local news that will never be behind a paywall.

By submitting your email address you are agreeing to Region Group's terms and conditions and privacy policy.