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Easy Access Bus Timetable

By gentoopenguin - 17 May 2013 3

On the Action Bus website they have pdf timetables for their bus routes that includes times when Easy Access buses will be running. Easy Access is essentially a nice way of saying a new bus will be running on a route at a certain time rather than the dinosaur orange buses.

In theory this helps people with wheelchairs, babies in prams, limited mobility etc. know when they are able to catch a bus. In practice, it’s usually just as much pot luck whether a new or an old bus turns up.

As an example, today I went to catch the #39 into the city at 1pm. This is listed on the timetable as an Easy Access bus but it was an old one. When I told the bus driver that it should be an Easy Access bus, she looked at me blank and said there was nothing on her schedule to indicate that and she just drives the bus she is given.

A passenger offered to help me in the back door and I reluctantly accepted. I then blocked half of the bus because I couldn’t move down into the narrow aisle. Embarrassed, I got out at Dickson and waited for a new bus, any new bus, that would take me to the city. I got one that ended up being the slow boat through Lyneham, Turner and O’Connor.

Is this really the best ACTION Buses can do? The timetable is there to help everyone gain access to a semi-reliable public transport. It’s bad enough that not all buses are fully accessible but worse still that the timetable can’t be relied on by people in wheelchairs or who are otherwise restricted.

What’s Your opinion?


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3 Responses to
Easy Access Bus Timetable
ML-585 6:54 pm 22 May 13

Actually, it’s the HTML version of the timetable which has the wheelchair accessible symbol, not the PDF.

Question: when did this occur? Something that ACTION don’t mention on their website is that the wheelchair accessible schedule applies during school term only. A different schedule operates during School Holidays.

I strongly suggest you pass your complaint onto ACTION if you haven’t done so already ( https://www.canberraconnect.act.gov.au/app/forms/action_feedback ). If the details shown on the online timetable are incorrect, then they should either fix them or remove them altogether.

Dingoman25 2:54 pm 19 May 13

joingler said :

Taken from http://www.action.act.gov.au/routes/39_loop

“ACTION’s fleet includes Easy Access, wheelchair accessible buses. Every effort is made to ensure an Easy Access bus operates at the times shown, however sometimes due to unforeseen operational circumstances an Easy Access bus may be replaced with a standard bus.”

You can’t blame the drivers as they do not get to choose their buses.

If you need a certain bus to be always accessible for your travels, go to http://www.action.act.gov.au/rider_Info/accessible_travel

There is a link on that page where you can apply to have a certain bus (or buses) everyday to be easy access. A few years back I was in a wheelchair for 6 weeks after an injury and ACTION were brilliant at making sure my bus to and from work (which was an obscure route) was easy access for me.

Thanks joingler, that’s good to know.

joingler 11:51 am 19 May 13

Taken from http://www.action.act.gov.au/routes/39_loop

“ACTION’s fleet includes Easy Access, wheelchair accessible buses. Every effort is made to ensure an Easy Access bus operates at the times shown, however sometimes due to unforeseen operational circumstances an Easy Access bus may be replaced with a standard bus.”

You can’t blame the drivers as they do not get to choose their buses.

If you need a certain bus to be always accessible for your travels, go to http://www.action.act.gov.au/rider_Info/accessible_travel

There is a link on that page where you can apply to have a certain bus (or buses) everyday to be easy access. A few years back I was in a wheelchair for 6 weeks after an injury and ACTION were brilliant at making sure my bus to and from work (which was an obscure route) was easy access for me.

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