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Fix My Street revamp boosts online options for keeping tabs on services

By Ian Bushnell - 26 October 2017 0
mower

Roads, potholes, and rubbish: ‘Fix my Street’ allows Canberrans to report municipality issues in their suburb online.   

Canberrans should find it easier to report their concerns or problems with Government services on the enhanced Fix My Street portal on the Access Canberra website.

The portal, which began in 2010 as a web form, now includes 30 topic categories and an interactive map that will show issues reported online in the past 90 days and maintenance works in each suburb.

Quick links to information about Government services and maintenance schedules have also been added to the portal, which currently takes about 35,000 requests a year.

A Government spokesperson said the online enhancements meant people could search, check and if necessary report a wide range of municipal issues from wherever they are.

“The Government is hoping the improvements mean people can save time by looking online and avoiding unnecessary waits on the phone to lodge simple and non-urgent issues,” the spokesperson said.

Minister for Regulatory Services Gordon Ramsay said the improvements made accessing information about Government services in each suburb even easier.

“We’ve taken the most popular topic areas and made it easier to find information about these services online such as mowing schedules, garbage collection days, street sweeping, potholes, illegal graffiti and more,” he said.

“Information is available with just a few clicks, and often means you won’t need to submit an enquiry and await a reply.”

Mr Ramsay said residents could search the new interactive map of Canberra by suburb.

“The map will show issues reported online in the past 90 days for trees and shrubs, potholes, street lights, and abandoned shopping trolleys,” Mr Ramsay said.

Both the old and the new version of the site use geo-location from smartphones to quickly and accurately identify the location of logged issues.

Minister for Transport Canberra and City Services Meegan Fitzharris said the portal provided an easy and convenient avenue for the community to report or raise a concern about their neighbourhood amenity or services, aside from calling the Access Canberra Contact Centre.

“Canberrans can report a wide range of municipal issues via Fix My Street with 30 topic categories to choose from. They can do it at any time of the day or night, using their smartphones to capture key information,” Minister Fitzharris said.

“Before you report, you can check to see if someone else has already reported it on the interactive map. This may answer your query and save you time.”

The new version of the site continues to use geo-location from smartphones to quickly and accurately identify the location of logged issues.

Access Canberra is inviting feedback from users on the enhancements in order to make future improvements to the service.

The enhanced Fix My Street portal can be found at act.gov.au/fixmystreet

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