No email for grapevine users since Sunday, but patchy and incorrect information from grapevine all the way through.
Despite the proclamation on the grapevine website yesterday that as of 2pm yesterday that the email outage is resolved, and then again last night at 10.30pm that email issues are resolved, I – and I’m guessing most grapevine custromers – still have no access to email. We rang this morning, and after waiting ages to get through, were told that the complete non-access problem we have (we can’t even log on) was across the system. But there is no notice about it, and no recorded message about it. The information on their website still claims the system is up an operating. I’m glad I don’t have a small business or rely on my grapevine account for work, because this is just not good enough.
If there is a problem with the network, they should be upfront about it and not have posted incorrect information on their website. The heading “Total Email Outage – Resolved” and “Email Issues – Resolved” when they are clearly not, is irritating and frustrating for customers in the extreme. I hope they offer us all a refund or reduced access fee this month.
Anyone else affected by this or been told it’s fixed when it isn’t?