19 February 2025

Gungahlin childcare centre shut for repeated breaches of child health and safety

| James Coleman
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childcare centre

Parents at the Genius Centre in Gungahlin are being referred to Symonston during the closure. Photo: James Coleman.

The ACT’s childcare regulator has stepped in to temporarily shut down a centre in Gungahlin after repeated reports of child health and safety breaches.

Children’s Education and Care Assurance (CECA) has ruled the Genius Childcare entre on Gribble Street will be unable to operate from 20 February to 5 March, with parents being referred to a site in Symonston instead – about a 20-minute drive away.

A spokesperson for CECA told Region it was deemed the “most appropriate action” and “in the best interest of children” after considering “all evidence and the issues of ongoing compliance”.

“During the suspension, CECA requires the provider to demonstrate that the service will be compliant with the national law and that steps are in place to ensure ongoing compliance,” the spokesperson said.

“If CECA is not satisfied that the provider will be compliant, further regulatory action may be taken.”

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Genius Childcare runs more than 30 centres across the country, including five in the ACT, which it took over from G8 Education in early 2024.

The company has been in the news multiple times ever since for repeatedly failing to pay staff on time.

The United Workers Union (UWU) took the company to task in June 2024 after employees complained they were receiving pay up to five days late and superannuation contributions weren’t being made, with Canberra workers among those affected.

The following month, parents arrived at the Symonston centre one morning in July to find lawyers handing out a notice about how Genius had failed to pay its lease for the site.

legal letter

A letter circulated to parents of Genius Childcare Symonston in July 2024. Photo: Lisa Crystal Marie.

Then again, in late 2024, there was a mass exodus of educators from Genius’s Gowrie centre who accused the company of consistently delaying wages and withholding superannuation and annual leave payments.

Some of the affected workers have since received their entitlements, but only after taking legal action against the company and its owner, Darren Misquitta.

CECA’s action is understood to have been prompted by events last week when the Gungahlin centre was suddenly closed for three days after educators refused to work because their wages had not been paid.

Data from CECA reveals it has received 35 complaints, incident reports or statuary notifications about the ACT’s Genuis-run centres over the past year, with Gungahlin racking up the most with 11, followed by eight at Gowrie, seven at Symonston, six at Condor and three at Bonython.

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CECA has the power to issue emergency warnings if a service is operating in a manner that poses an immediate risk and can cancel a service entirely if it’s established its continued operation “would constitute an unacceptable risk to the safety, health, or wellbeing of children”.

Genius did not respond to Region‘s request for comment but told the ABC that it reported concerns like any other early education provider.

“This can range from minor incidents such as a scratch to more significant matters [like] reducing hours or closing the centre due to staffing arrangements,” the Genius spokesperson said.

“We are fully cooperating with the regulator and have engaged an independent third-party consultant to work closely with the Gungahlin service to review and enhance practices, ensuring we continue to meet the highest standards of care.”

In a letter sent to parents at the Gungahlin centre last week, Genius management warned of the shutdown.

“To ensure your child’s learning and routine remain uninterrupted, we are offering care at our Genius Symonston centre during this period,” the letter said.

The union said, “Large numbers of educators … are still waiting for their unpaid super, despite sporadic instances of payments of money owed”.

“Add unpaid super to the list of late wages, staff walkouts, frustrated parents, irate landlords and even rubbish collection services not being paid, and the closure of this Genius centre in Canberra for health and safety reasons is shocking but not surprising,” UWU president Jo Schofield told Region.

“United Workers Union is continuing to pursue unpaid super on behalf of hard-working early educators through the courts and will hold Genius accountable for flagrant breaches of its responsibilities.”

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Michael Pless9:17 am 19 Feb 25

I think – from my experience with this company – that a formal investigation is long overdue. As a grandparent collecting my granddaughters, I became tired of repeatedly having to return home with clothes missing – jumpers, trousers, shorts, and in particular, socks. The staff always blamed my three-year-old granddaughter for “not looking after her things”. My granddaughters always came home with filthy clothing and dirty in places no parent wants them to be. When I refused to leave without her clothing, the staff alleged abuse on my part and complained bitterly to their manager. I was firm in expressing my wants, but not abusive. Eventually some of her clothing was found, scattered throughout the premises. Most was never found. Management’s response was to threaten granddaughters’ mother with expulsion from the facility. This sort of pettiness points to a lazy, greedy, inept management focused on doing as little as possible for as much as they can get.

One wonders what one must do to get the responsible minister, Yvette Berry to act on the many complaints and non-compliance issues raised with the government since Genius Childcare commenced operations in the ACT in 2024. Operating five childcare centres, there have been 35 complaints and statutory incidents reported to the government since this time. Complaints have included a lack of hygiene and cleanliness, health and safety concerns for children and carers and unpaid wages and superannuation to staff and contractors. Genius is also behind in its mandatory and financial reporting.

With nothing at all happening it was raised by the opposition in the Assembly earlier this year. Ms Berry immediately fobbed it off to newly elected MLA backbencher Caitlin Tough. Fronting the media as well as bringing a motion into the Assembly, Ms Tough called on the government to do what it should have been doing all along, advocating for the families and workers at the centres. It was only then that a hotline was set up for these families and staff to assist them in finding alternative care and employment options.

The government’s education regulator, Children’s Education and Care Assurance (CECA), a division of the ACT Education Directorate, has only now stepped in to temporarily close one centre in Gungahlin with parents and children being referred to the Genius Childcare centre in Symonston, a 20-minute drive away.

Ms Berry should take a few tips from her SA counterpart, Education Minister Blair Boyer. Becoming aware of the same situation occurring in Adelaide with Genius Childcare in late December, Mr Blair has been on the ball ever since. Fronting the media regularly he has reinforced his commitment as education minister to take these issues seriously, investigating and instigating a forced closure at one centre last week. Fronting the media again following this action, Mr Blair announced that his government had committed extra funding to the sector watchdog and increasing inspection visits to ensure compliance.

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