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ISP Netspeed cops a dishonourable mention by ACMA

By proofpositive - 3 April 2009 28

[First filed: March 28, 2009 @ 12:45]

IT News is reporting that ACMA has given the local ISP Netspeed a formal warning to comply with the TIO scheme.

ED – The ACMA Media release which explains more is worth reading, including this bit:

    ACMA has formed the view that Bytecard has contravened the service provider rule which requires compliance with the Telecommunications Industry Ombudsman (TIO) Scheme.

    The TIO referred this matter to ACMA because Bytecard had failed to cooperate with the TIO in relation to two continuing matters. Both the TIO and ACMA have made attempts to encourage Bytecard to voluntarily comply with the TIO Scheme, without success.

    ‘It is the obligation of all members of the TIO Scheme to comply with the obligations established under the scheme as well as the legislation that governs the industry,’ said Chris Chapman, ACMA Chairman.

    ‘ACMA will pursue the appropriate enforcement options open to it in order to prevent Bytecard from continuing to contravene its regulatory obligations.’

UPDATED: The Canberra Times has a piece today on the CEO Brian Morris’s domestic and financial woes as his former hairdresser wife of 15 years takes him to the cleaners:

    Founder of Netspeed IT Connect Brian Morris has been ordered by the ACT Supreme Court not to dispose of the proceeds of the sale of a $4million property in Canberra’s south. He has also been ordered not to let his bank account balance dip to less than $400,000.

    Lawyers for the 40-year-old businessman had to go to court this week for permission to pay a $230,000 credit card bill and more then $110,000 to federal communications authorities to stop them winding up one of his companies.

I can only dream of a $230,000 credit card bill, but after reading the story I shall never feel sympathy for small local ISP’s again.

What’s Your opinion?


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28 Responses to
ISP Netspeed cops a dishonourable mention by ACMA
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eq2 1:55 am 01 Aug 11
smokeycastle 10:53 pm 31 Jul 11

As a former employee of netspeed I can say that Brian Morris for all his faults does care muchly about his customers and his company (in that order).

Skidbladnir 5:25 pm 03 Apr 09

Grar, the CT’s production quality is still sliding, apparently. Noel Towell regularly makes typos, and alternates between correct and faulted spellings of words _in the same article_…
Does anybody proofread at the Crimes these days?

(However, it is good to see someone covering the courts)

The Brad 4:46 pm 03 Apr 09

mad_kiwi said :

True. Unfortunately, I found I needed to talk to Netspeed regularly, because their usage meter was always stating that I used more than I actually did, regularly putting me over my limit. And they always had a BS reason for this. Yet, 2 years with them, and it was never fixed.

for sure this is still happening, i schedule large downloads at the night – off peak time but can never work out why we are always getting shaped, and here i was blaming the kids

Actually I did similar. They have a clause that says they can terminate without reason, and when I complained every month about being unfairly shaped due to their faulty meter system, that’s exactly what they did to me.
Did me a favour, because Velocity is fantastic IMHO.

DawnDrifter 3:32 pm 03 Apr 09
Holden Caulfield 2:19 pm 03 Apr 09

sepi said :

…sold a house in Isaacs for 4 million…

Aye carumba, so he’s a con artist as well?!

mad_kiwi 2:06 pm 03 Apr 09

True. Unfortunately, I found I needed to talk to Netspeed regularly, because their usage meter was always stating that I used more than I actually did, regularly putting me over my limit. And they always had a BS reason for this. Yet, 2 years with them, and it was never fixed.

for sure this is still happening, i schedule large downloads at the night – off peak time but can never work out why we are always getting shaped, and here i was blaming the kids

smee 1:51 pm 03 Apr 09

I run a few mailing lists that have a reasonable number of members with Netspeed mailing addresses. I’m always having problems with non-delivery and mail bouncing to them. I’ve stopped trying to track down the errors anymore and just recommend to those effected to move ISPs.

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