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ISP Netspeed cops a dishonourable mention by ACMA

By proofpositive 3 April 2009 28

[First filed: March 28, 2009 @ 12:45]

IT News is reporting that ACMA has given the local ISP Netspeed a formal warning to comply with the TIO scheme.

ED – The ACMA Media release which explains more is worth reading, including this bit:

    ACMA has formed the view that Bytecard has contravened the service provider rule which requires compliance with the Telecommunications Industry Ombudsman (TIO) Scheme.

    The TIO referred this matter to ACMA because Bytecard had failed to cooperate with the TIO in relation to two continuing matters. Both the TIO and ACMA have made attempts to encourage Bytecard to voluntarily comply with the TIO Scheme, without success.

    ‘It is the obligation of all members of the TIO Scheme to comply with the obligations established under the scheme as well as the legislation that governs the industry,’ said Chris Chapman, ACMA Chairman.

    ‘ACMA will pursue the appropriate enforcement options open to it in order to prevent Bytecard from continuing to contravene its regulatory obligations.’

UPDATED: The Canberra Times has a piece today on the CEO Brian Morris’s domestic and financial woes as his former hairdresser wife of 15 years takes him to the cleaners:

    Founder of Netspeed IT Connect Brian Morris has been ordered by the ACT Supreme Court not to dispose of the proceeds of the sale of a $4million property in Canberra’s south. He has also been ordered not to let his bank account balance dip to less than $400,000.

    Lawyers for the 40-year-old businessman had to go to court this week for permission to pay a $230,000 credit card bill and more then $110,000 to federal communications authorities to stop them winding up one of his companies.

I can only dream of a $230,000 credit card bill, but after reading the story I shall never feel sympathy for small local ISP’s again.


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28 Responses to
ISP Netspeed cops a dishonourable mention by ACMA
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eq2 1:55 am 01 Aug 11
smokeycastle 10:53 pm 31 Jul 11

As a former employee of netspeed I can say that Brian Morris for all his faults does care muchly about his customers and his company (in that order).

Skidbladnir 5:25 pm 03 Apr 09

Grar, the CT’s production quality is still sliding, apparently. Noel Towell regularly makes typos, and alternates between correct and faulted spellings of words _in the same article_…
Does anybody proofread at the Crimes these days?

(However, it is good to see someone covering the courts)

The Brad 4:46 pm 03 Apr 09

mad_kiwi said :

True. Unfortunately, I found I needed to talk to Netspeed regularly, because their usage meter was always stating that I used more than I actually did, regularly putting me over my limit. And they always had a BS reason for this. Yet, 2 years with them, and it was never fixed.

for sure this is still happening, i schedule large downloads at the night – off peak time but can never work out why we are always getting shaped, and here i was blaming the kids

Actually I did similar. They have a clause that says they can terminate without reason, and when I complained every month about being unfairly shaped due to their faulty meter system, that’s exactly what they did to me.
Did me a favour, because Velocity is fantastic IMHO.

DawnDrifter 3:32 pm 03 Apr 09
Holden Caulfield 2:19 pm 03 Apr 09

sepi said :

…sold a house in Isaacs for 4 million…

Aye carumba, so he’s a con artist as well?!

mad_kiwi 2:06 pm 03 Apr 09

True. Unfortunately, I found I needed to talk to Netspeed regularly, because their usage meter was always stating that I used more than I actually did, regularly putting me over my limit. And they always had a BS reason for this. Yet, 2 years with them, and it was never fixed.

for sure this is still happening, i schedule large downloads at the night – off peak time but can never work out why we are always getting shaped, and here i was blaming the kids

smee 1:51 pm 03 Apr 09

I run a few mailing lists that have a reasonable number of members with Netspeed mailing addresses. I’m always having problems with non-delivery and mail bouncing to them. I’ve stopped trying to track down the errors anymore and just recommend to those effected to move ISPs.

sepi 1:27 pm 03 Apr 09

It doesn’t sound like his wife is taking him to the cleaners. It sounds like he is refusing to pay for his child.

He has just sold a house in Isaacs for 4 million, yet can’t afford any child support and his wife is on benefits. Noice.

DawnDrifter 12:34 pm 03 Apr 09

karma lol

peterh 11:06 am 03 Apr 09

harvyk1 said :

Yeah, I personally had nothing against Netspeed. I used them for a year with no problems. Then again I’m a techie myself, so I didn’t exactly need to rely on their technical support, and I always know when a techie is BSing me (which happened fairly frequently when I did speak to them, but it also happens in most companies, even ones I’ve worked for, so Netspeed is no different there)

The thing that put me right off them was the Longreach balls up. From a pure PR point of view you could get a worse roll out than that, slow, unreliable, no one actually got the speeds the advertising material spoken about (even after taking the standard 10% to 20% away due to marketers optimisim) and delays upon delays.

longreach didn’t. at a time when nextg wasn’t up and running, if they had got it right, it would have owned the market. fail.

The Brad 10:58 am 03 Apr 09

Mr Waffle said :

As long as you don’t actually need to talk to them, Netspeed aren’t that bad at all.

True. Unfortunately, I found I needed to talk to Netspeed regularly, because their usage meter was always stating that I used more than I actually did, regularly putting me over my limit. And they always had a BS reason for this. Yet, 2 years with them, and it was never fixed.

Velocity – their usage meter is always spot on for me.

Mr Waffle 10:50 am 03 Apr 09

As long as you don’t actually need to talk to them, Netspeed aren’t that bad at all. There’s been the occasional outage, but all ISPs suffer those. Netspeed plans are better than anything else on the transact network too, as far as I’ve seen…

harvyk1 10:44 am 03 Apr 09

Yeah, I personally had nothing against Netspeed. I used them for a year with no problems. Then again I’m a techie myself, so I didn’t exactly need to rely on their technical support, and I always know when a techie is BSing me (which happened fairly frequently when I did speak to them, but it also happens in most companies, even ones I’ve worked for, so Netspeed is no different there)

The thing that put me right off them was the Longreach balls up. From a pure PR point of view you could get a worse roll out than that, slow, unreliable, no one actually got the speeds the advertising material spoken about (even after taking the standard 10% to 20% away due to marketers optimisim) and delays upon delays.

peterh 10:14 am 03 Apr 09

Brian is a nice guy. he does have some bad points, I will admit. But, as a customer of mine, he has always dealt with me professionally and honestly. We haven’t always been in agreement, but so it goes.

from a netspeed customer perspective, no idea. I have been with my current provider since 1996.

I have heard horror stories from other customers about the way they have been treated by him.

grundy 10:06 am 03 Apr 09

Hmmm, looks like RA readers have had a common experience with Brian.

Anyone have anything good to say about him?! 🙂

grundy 10:04 am 03 Apr 09

johnboy said :

It was always my opinion that the success of his business owed more to the tenacity of his billing system rather than the technical merits of his network.

I think you’re spot-on there JB… It’s a very common story from ex-Netspeed customers: The continued billing or charges before the service has been installed (in the case of longreach).

pptvb 10:02 am 03 Apr 09

As The Brad Said, Velocity are good.
I’ve seen Brian Morris on “Whirlpool”calling his customers F%CKWITS for questioning Netspeed’s tech support abilities.
He’s quick to abuse & be rude to customers, but doesn’t like it back.
I was cut off from Netspeed and would not be re-connected until I apologised to him.
Karma Brian….It’s all Karma.

Muttsybignuts 9:58 am 03 Apr 09

I use TPG. 50GB for $50 at reasonably fast speeds. Never experienced a “down” period in all the years I have been with them.

johnboy 9:21 am 03 Apr 09

grundy said :

I joined Netspeed for 1 month while Velocity were having some issues and even within that short period that managed to f**k up and keep charging me after cancelling the account…

It was always my opinion that the success of his business owed more to the tenacity of his billing system rather than the technical merits of his network.

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