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ISP Netspeed cops a dishonourable mention by ACMA

By proofpositive - 3 April 2009 28

[First filed: March 28, 2009 @ 12:45]

IT News is reporting that ACMA has given the local ISP Netspeed a formal warning to comply with the TIO scheme.

ED – The ACMA Media release which explains more is worth reading, including this bit:

    ACMA has formed the view that Bytecard has contravened the service provider rule which requires compliance with the Telecommunications Industry Ombudsman (TIO) Scheme.

    The TIO referred this matter to ACMA because Bytecard had failed to cooperate with the TIO in relation to two continuing matters. Both the TIO and ACMA have made attempts to encourage Bytecard to voluntarily comply with the TIO Scheme, without success.

    ‘ACMA will pursue the appropriate enforcement options open to it in order to prevent Bytecard from continuing to contravene its regulatory obligations.’

UPDATED: The Canberra Times has a piece today on the CEO Brian Morris’s domestic and financial woes as his former hairdresser wife of 15 years takes him to the cleaners:

    Founder of Netspeed IT Connect Brian Morris has been ordered by the ACT Supreme Court not to dispose of the proceeds of the sale of a $4million property in Canberra’s south. He has also been ordered not to let his bank account balance dip to less than $400,000.

    Lawyers for the 40-year-old businessman had to go to court this week for permission to pay a $230,000 credit card bill and more then $110,000 to federal communications authorities to stop them winding up one of his companies.

I can only dream of a $230,000 credit card bill, but after reading the story I shall never feel sympathy for small local ISP’s again.

What’s Your opinion?


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28 Responses to
ISP Netspeed cops a dishonourable mention by ACMA
harvyk1 10:44 am 03 Apr 09

Yeah, I personally had nothing against Netspeed. I used them for a year with no problems. Then again I’m a techie myself, so I didn’t exactly need to rely on their technical support, and I always know when a techie is BSing me (which happened fairly frequently when I did speak to them, but it also happens in most companies, even ones I’ve worked for, so Netspeed is no different there)

The thing that put me right off them was the Longreach balls up. From a pure PR point of view you could get a worse roll out than that, slow, unreliable, no one actually got the speeds the advertising material spoken about (even after taking the standard 10% to 20% away due to marketers optimisim) and delays upon delays.

peterh 10:14 am 03 Apr 09

Brian is a nice guy. he does have some bad points, I will admit. But, as a customer of mine, he has always dealt with me professionally and honestly. We haven’t always been in agreement, but so it goes.

from a netspeed customer perspective, no idea. I have been with my current provider since 1996.

I have heard horror stories from other customers about the way they have been treated by him.

grundy 10:06 am 03 Apr 09

Hmmm, looks like RA readers have had a common experience with Brian.

Anyone have anything good to say about him?! 🙂

grundy 10:04 am 03 Apr 09

johnboy said :

It was always my opinion that the success of his business owed more to the tenacity of his billing system rather than the technical merits of his network.

I think you’re spot-on there JB… It’s a very common story from ex-Netspeed customers: The continued billing or charges before the service has been installed (in the case of longreach).

pptvb 10:02 am 03 Apr 09

As The Brad Said, Velocity are good.
I’ve seen Brian Morris on “Whirlpool”calling his customers F%CKWITS for questioning Netspeed’s tech support abilities.
He’s quick to abuse & be rude to customers, but doesn’t like it back.
I was cut off from Netspeed and would not be re-connected until I apologised to him.
Karma Brian….It’s all Karma.

Muttsybignuts 9:58 am 03 Apr 09

I use TPG. 50GB for $50 at reasonably fast speeds. Never experienced a “down” period in all the years I have been with them.

johnboy 9:21 am 03 Apr 09

grundy said :

I joined Netspeed for 1 month while Velocity were having some issues and even within that short period that managed to f**k up and keep charging me after cancelling the account…

It was always my opinion that the success of his business owed more to the tenacity of his billing system rather than the technical merits of his network.

The Brad 9:19 am 03 Apr 09

nexus6 said :

anyone know of a good isp for transact cable customers?

Yes, Velocity.
I was with Netspeed for a few years, but found their Help desk to be close to useless, and Brian to be rude, patronising and unhelpful.

Velocity – I have no issues with them at all.

Look at the Whirlpool forums – http://forums.whirlpool.net.au/forum-threads.cfm?f=67&g=46, and I think you’ll find this is supported.

old canberran 8:55 am 03 Apr 09

I’ve been with them since they started as ACR down here in Bega in 1999 and every time I drive along Yamba Drive I look up at his huge house in Isaacs and think I own a brick in that place. Luckily I don’t rely on them now as my main ISP.

grundy 8:41 am 03 Apr 09

Brian was always a strange bloke to talk too.
Always immature and rude when talking to his customers.

I joined Netspeed for 1 month while Velocity were having some issues and even within that short period that managed to f**k up and keep charging me after cancelling the account…

dvaey 11:24 am 30 Mar 09

So exactly what are they in trouble for, other than not complying with the TIO? Is this something like being charged with resisting arrest, when the cops dont really have anything on you in the first place? Not that I doubt there are problems with netspeed, as quite often our service just disappears for 6-8 hours at a time, or various services (email, web, etc) silently fail.

Ive had an investigation into another ISP going for a little while now (due to inaccurate usage meters, amongst other things). This ISP has been putting it off for nearly 12 months, suggesting that they’ll provide usage to me over a support number, if only Ill please close the TIO file. What does the TIO actually expect to achieve?

sepi 9:30 am 30 Mar 09

I had a load of trouble actually getting emails on a netspeed email address.

The funniest netspeed moment was when their connection was down for a few days – and they sent out an email telling people to stop bothering them on the phone, and to check their website instead for updates on the problem…they did apologise later for that one.

nexus6 9:23 am 30 Mar 09

anyone know of a good isp for transact cable customers?

peterh 11:29 pm 29 Mar 09

first a court case to wind up the company (wonder how that went, or if it is actually closed) and now this. not a lot of fun for netspeed right now….

ChrisinTurner 11:42 pm 28 Mar 09

For years I have had much more trouble sending emails to Netspeed’s customers than any other ISP. Anyone else having the same failures?

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