Minister insists hospitals on improve despite poor report card

Ian Bushnell 31 January 2018 10

The Canberra Hospital. Emergency waiting times are still too high. Photo: Ian Bushnell.

ACT Health Minister Meegan Fitzharris insists the Territory’s public hospitals are on the right track to improve their performance despite the Report on Government Services showing waiting times and costs remain among the highest in the country.

But the Opposition says that despite a tripling in health expenditure, the number of patients receiving access to public hospital services in Canberra is lagging.

The report shows ACT emergency department waiting times are only better than that of the Northern Territory, with only 62 per cent of patients in 2016-17 seen on time, compared with the national figure of 73 per cent. Only 50 per cent of patients classified as urgent were seen on time, the equal worst result in the country with Queensland. Nationally, the figure is 66 per cent.

The Territory’s public hospitals remain the most costly with the average cost per emergency patient the highest in the country at $1,461, with the national average at $974. The average cost of care for an admitted patient is the second highest in the country at $6,347, behind the Northern Territory ($6,698). The national average was $5,199.

The number of people waiting too long for elective surgery remains high at 13.4 per cent of patients in 2016-17, the third worst result in the country behind Tasmania (27.1 per cent) and the Northern Territory (14.4 per cent), although the Minister said there were a record number of procedures last year.

Ms Fitzharris acknowledged there were areas for improvement but said the ACT was heading in the right direction and was confident that Emergency Department waiting times and costs would come down in future years.

“Overall, the Report on Government Services data shows that 62 per cent of patients were seen on time in the ACT in 2016-17. This was an improvement on the 51 per cent seen on time in 2012-13,” she said.

The Minister said ACT faced unique circumstances with the Canberra Hospital being one of the top 10 busiest emergency departments in Australia, and the major tertiary centre for the ACT and surrounding NSW regions, meaning a significant number of unwell NSW residents used its services.

“Calvary Public Hospital is a large, busy, hospital and is also responsible for meeting the needs of some urgent and complex cases. The performance of both ACT hospitals is comparable to peer group hospitals in other jurisdictions,” she said.

“For example, the Australian Institute of Health and Welfare Emergency Department Care Report for 2016-17 found that 71 per cent of ED presentations to Canberra Hospital had a length of stay of less than four hours. This compared with 68 per cent nationally within the principal referral women’s and children’s hospital peer group.”

Ms Fitzharris said Canberra was one of the healthiest cities in Australia and the Government would continue to invest strongly in the ACT health system and its staff, with a focus on providing a balanced mix of services.

She said the new University of Canberra Rehabilitation Hospital would play a key role in this, alleviating pressures at the other hospitals.

“The ACT has more nurses, midwives and medical practitioners per head of population than the national average,” she said. “We have a strong health workforce which will continue to grow. In last year’s budget, we delivered $443 million in new health investment, building on the $1.6 billion the ACT Government already invests in healthcare each year.”

She recommitted to the nurse-led Walk-in Centres that have come under fire for being too expensive, saying a third centre at Gungahlin would open soon, followed by centres in the Weston Creek and Woden area and the inner north.

She said the centres would take the pressure off the EDs and busy GPs, and promised greater collaboration and integration with GP services.

Opposition health spokesperson Vicki Dunne said that for years the ACT Government has been assuring the community that Canberra’s health system was improving, but the latest report reveals the opposite was true.

“In the last year, while non-salary costs have gone up 50 per cent, the number of patients seen has only gone up seven per cent. And total costs have gone up 30 per cent,” she said.

“Our services aren’t improving; we are seeing clear bottlenecks for patients accessing treatment services. Bottlenecks lead to increased waiting times, risking bad outcomes for patients.

“Ultimately, this could be a case of top-heavy bureaucratic administration that has lost touch with the immediate needs of patients. In any event, the only consistency that this government offers Canberrans is: pay more, get less.”

Elective surgery and Emergency Department data from 2015-16 has not been included in this report due to administrative issues, that prompted a System-wide Data Review.

A spokesperson for the Minister said the Review would be completed by March and that all data from 2015-16 would be made available for the 2019 Report on Government Services.

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10 Responses to Minister insists hospitals on improve despite poor report card
Lynn Bean Lynn Bean 8:23 am 03 Feb 18

I have had great treatment at TCH, with just one minor problem with the pharmacy. The ICU is as good, if not better, than anywhere in the country and all the specialists I've seen have been excellent. Having said that, the hospital is run down and the buildings are (mostly) terribly inefficient. Still, as others have said, Canberra voted for a tram instead and we can't afford everything.

Margaret Gracie Margaret Gracie 8:34 am 01 Feb 18

Another statistic that day was that the ACT is only slightly better than Tasmania with regards to bulk billing doctors. Do the math folks. People can't afford to go to the doctor so go to the hospital. Try using the walk in centre, the nurses there are fantastic and you get seen a lot quicker. Some of the nurses can right prescriptions. The Federal Government could do their bit and raise the medicare levy to make it more viable for doctors to bulk bill.

A_Cog A_Cog 11:34 pm 31 Jan 18

Many people misunderstand the PC’s ROGS. The ACT’s TWO public hospitals (and the one tiny one) are performing terribly, even when the Health Directorate flat-out fake reporting data (in 2012 and again in 2016) to try and get the extra funding from meeting NPA targets. Other states have hundreds of public hospitals (see table 11.A4), with many in regional areas (NSW has 226, Qld 170, Vic 150, WA 95, SA 80, Tas 24). Their job at ensuring their aggregate stats are good is so much harder, with poorer quality health of regional people, worse health care, thousands of unfortunate instances dragging down numbers, overpopulation, etc.

Here in Canberra, we have only two public hospitals to manage, we’ve tripled the hospital spend in a decade, we’ve got the healthiest cohort in the nation earning the most income with ready access to specialists (generally), eating the best diet and engaging in the most extra-curricular sporting and volunteering activities. Canberrans go into a hospital in better condition than any other Australian. Even with all those supposed advantages, the ACT still comes dead-last (pun!), equal last or second last in pretty much all the important pre and post operative indicators.

The issue is actually really simple. The ACT Govt and bureaucracy is pretty much the worst in Australia at everything (education, prison, policing and justice, infrastructure and transport, health and community services). This is yet another piece of objective evidence showing how bad things have become.

Running a hospital means applying a well-known methodology, resourcing medical professionals to help patients. These results show the ACT cannot even apply it properly with mountains of cash, and only two premises seeing mainly health people.

Veronika Sain Veronika Sain 10:57 pm 31 Jan 18

It’s the quality and amount of doctors available that determines whether you get a decent result at Canberra hospitals. From personal experience with now deceased parents it’s a 50/50 each way bet you’ll either get a decent diagnosis in ER and treatment, or not, and end up in serious trouble parked in an understaffed ward waiting for some junior doctors who change almost daily. And then there’s the problem of catching a superbug if you stay in wards from “colonised” staff hands.

Better to avoid our local hospitals completely if you can at all help it. If you can walk get on a bus to Sydney and find a better hospital (it will probably be the same amount of time you’ll spend waiting here in ER for a doctor).

Michael Drew Michael Drew 10:04 pm 31 Jan 18

Emergency departments seem to be full of non emergency cases.

Ailsa Turrell Ailsa Turrell 7:58 pm 31 Jan 18

I have nothing but praise for the treatment I have received from the Canberra Hospital

Stephen Page-Murray Stephen Page-Murray 7:33 pm 31 Jan 18

People voted for a tram. They have nothing to whinge about

    Justin Watson Justin Watson 8:28 pm 31 Jan 18

    Yet the health budget has also increased. Its a fallacy the tram budget is eating into the health budget. Canberra has issues, because we all want the services that are available in Sydney, yet we have a tenth of the population. Per capita health funding in the ACT is one of the highest. Canberrans are very good at wanting the best, but also not paying for it. We have specialists in the ACT earning a lot more than they do in Sydney, because they know they can write their own cheques and the government wants the services in Canberra. So all our health budget is going to expensive to provide specialist services and not to emergency services.

Patrick J Pentony Patrick J Pentony 7:21 pm 31 Jan 18

We need more beds, the staff do a fantastic job and work in a hospital that is probably too small. At last election we had the option of a bigger hospital or a tram. We made our call now we live with it.

Robert Sirr Robert Sirr 6:42 pm 31 Jan 18

Is the unwritten goal of the Productivity Commission to privatise hospitals? Maybe we could test it out and get nurses and doctors to charge a fee every time they look at a patient - then see how that goes for productivity when collaboration is undermined by the 'time is money' belief

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