Yesterday in the House, QLD ALP member Craig Emerson had a whinge about the voice recognition system Canberra Cabs has introduced.
Now that the elite are having problems and complaining, I wonder how soon before the option to talk to a human is introduced.
From Hansard:
Dr EMERSON (Rankin) (1.53 pm)—I wish to
share an experience that I and many others have had
with Canberra Cabs here in the ACT. It is now on a
voice activated service and the conversation with the
computer goes like this:
Welcome to Canberra Cabs. Please give the full address,
including street number, street and your suburb.
If you say ‘Parliament House’ it says:
Sorry—I cannot understand that.
So you say ‘House of Representatives, Parliament
House’ and it says:
Sorry—I cannot understand that.
You repeat ‘House of Representatives, Parliament
House’ and it says:
Is that 8 Parliament Square, Parkes?
You say ‘No’ and it says:
Do you know the address?
You say ‘Yes’ and it says:
Please tell me.
You say, ‘House of Representatives, Parliament
House’. It answers:
We have your address as 150 Sanders Place, McGregor. Is
this correct?
You say, ‘No.’ And so it goes on until it identifies
places such as 1,000 Riverband Rd Wallaroo. There is
no Wallaroo in the ACT. There is one in Western Australia,
one in South Australia and one in Queensland. I
hope not too many cabs have been dispatched to
Queensland, South Australia and Western Australia. I
have had the experience of the voice-activated machine
hanging up on me, so that is a bit worrying. I have
complained in a letter to Canberra Cabs. They have
said that overall the implementation has been successful
and that they are in the process of entering 1,000
buildings into the system. I hope they get around to
entering Parliament House. If this were not so serious
it would be hilarious. Drivers are unhappy, but I am
most concerned for our elderly residents who will not
be able to use this system and who will find themselves
isolated, very often in a cold Canberra winter. This
outfit is operating like a monopolist. Lift your game,
Canberra Cabs, and stop operating and behaving like a
monopoly.