Reach out for help and offer support with care as city mourns

Rachel Moore 26 October 2016
Holding hands. Photo: iStock

As the horrific news of the tragic and untimely deaths of three Canberrans at Dreamworld on the Gold Coast sends shock waves through our local and national community, everyone is left with many questions, but it is important for us all to remember to respect the privacy of loved ones who are attempting to process this unimaginable loss.

Lifeline has set up a dedicated number for those affected by the Dreamworld tragedy. Please call 1800 543 354.

Whilst you want to show your support and help ease their grief, there are a few things to remember.

• At all times in this crisis show respect to all parties involved, this includes on social media.
• If you know the family please don’t report details you might be privy to online or out of context.
• If you know the family, send a text, email or private social media message rather than call.
• Await instructions from the funeral directors on how loved ones might best appreciate support. It might be flowers, a donation to a charity, cards, gifts vouchers or food.

Ask people around you not just in the next few days or weeks, but months if they are doing OK. There is nothing wrong with seeking help or needing to talk to someone under such tragic circumstances.

Local residents can access the ACT Government’s directory of mental health services for specific needs or see a list of local and national services below.

While the many Canberrans who have been directly affected by this terrible tragedy will need support in coming days, weeks, months and years, you don’t need to be a witness or a family member to be distressed by such events. Please contact Lifeline on 13 11 14 for free, 24 hour, confidential counselling.

Lifeline 13 11 14 or dedicated line for Dreamworld incident-related calls: 1800 543 354
ACT Crisis Assessment and Treatment Team (CATT) 1800 629 354.
Suicide Call Back Service 1300 659 467
Kids Helpline 1800 55 1800
Wellways Peer Led Mental Health Helpline ACT Monday to Friday 5pm-9pm (02) 6246 7180

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