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Road Transport Authority ACT

By 2much2do 19 August 2009 39

I finally received my car rego renewal, two days after the due for payment date!  I’m just wondering how the ACT RTA expects people to come up with $733.00 without any prior warning.  I called Canberra Connect to see if there was anything they could do to help but of course they don’t work for the RTA and didn’t care.  Apparently there was a computer glitch.  You gotta laugh at that cop out.  The computer doesn’t make the glitch, it’s the idiot sitting at the keyboard.  

I have no other choice but to pay only 3 months of the rego fee and have to take time off work to pay the bill in person because the online payment date has passed.  Oh what joy it brings me when I am forced to wait 45 minutes at a shopfront to pay my bill; pay for parking fees; 15 minutes travelling each way from my workplace to a shopfront then get slugged an admin fee. 

What’s Your opinion?


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Road Transport Authority ACT
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el 9:45 am 22 Aug 09

jadie360 said :

.. slightly off topic but …..

We have recently changed over to NSW rego and after writing to ACT Road Services, with the receipt for the surrender to NSW RTA of the old ACT plates, we got a response to say, yes you are entitled to $xx refund and will receive payment within a month. I suspect this has something to do with the payment having to come thru Shared Services but still it seems a long time to have to wait.

Yeah – to be fair to RUS, you’re actually waiting for NRMA IIRC.

vandam 7:34 am 22 Aug 09

caf said :

Also, it is a COURTESY reminder. You alone are responsible for payment of your bills etc, this is no different. Take some responsibility of your actions.

blackberry, I recieved the original invoice late (not a reminder), and as I mentioned earlier, some of us actually need the goddamn invoice in order to have it paid, OK?

Caf,

Please read all the posts. Surely it’s not hard to look at your rego sticker to work out when your rego is nearing expiry. If you haven’t got the ‘invoice’ ring them up and get one.

Honestly why do people think the world revolves around them?

AG Canberra 12:11 pm 21 Aug 09

CT has the story today that TAMS is spending too much time on ‘services’ and not enough on making sure these ‘services’ don’t cost too much…..

So – do we have ‘expensive’ rego services or not?

And I would have thought a department that has ‘services’ in its name would be expected to provide services….

kowpow 7:56 pm 20 Aug 09

You don’t require the sticker. They put a little flyer in your renewal telling you that you can renew online and it’s not illegal to drive without the sticker. Refer to (2)(c) below.

ROAD TRANSPORT (VEHICLE REGISTRATION) REGULATION 2000 – REG 45
Using a vehicle without registration label etc
(1) A person must not use a registrable vehicle on a road or road related area if—

(a) the vehicle does not have a current registration label attached to it; or

(b) the current registration label attached to the vehicle is not attached to it in accordance with this part; or

(c) the current registration label attached to the vehicle is illegible.

Maximum penalty: 20 penalty units.

(2) The responsible person for a vehicle used by someone else in contravention of subsection (1) also commits an offence if the person failed to take reasonable precautions to prevent the contravention.

Maximum penalty: 20 penalty units.

(3) This section does not apply to a vehicle if—

(a) an unregistered vehicle permit is in force for the vehicle; or

(b) a trader’s plate is attached to the vehicle; or

(c) the vehicle is registered but the vehicle registration label has not been received by the registered owner of the vehicle.

(4) For this section, a registration label is illegible if anything that is required under section 44 (3) (Registration labels) cannot, for any reason, be readily read.

cranky 7:23 pm 20 Aug 09

Much of the above discussion relates to WHEN the vehicle is actually registered after payment is made.

Personally, I pay at the last minute, and download a copy of the receipt as evidence of payment, in case of Police interest.

Can anyone throw some light on when the details are available to the Police number plate recognition system. When does their system decide you are unregistered, and how soon after payment does it recognise you have paid your tax?

Felix the Cat 6:54 pm 20 Aug 09

Jivrashia said :

Spectra and Felix the Cat.

Both of you did not properly read the OP’s article did you…?

have to take time off work to pay the bill in person because the online payment date has passed.

You did not read {i]my[/i] post properly. People have [b]up to 12 months[/b] after the expiry of the rego to pay online (and I presume Billpay etc), so there is no need to take any time off work unless it is to seek an internet connected computer.

Ryan 6:42 pm 20 Aug 09

Further to my last post, i paid my rego online on Tuesday. Came home tonight (Thursday) to find my new label waiting in my letterbox.

Early signs indicate that they have fixed the stickyness of the label, but we’ll see how it goes after it’s parked in the sun all day tomorrow.

Genie 4:59 pm 20 Aug 09

DJK – When my rego ran out last time I had completely forgotten. I was pulled over for a RBT and the Police Officer took down my rego and license details. Now mind you my rego runs out in the last few days of the month, I was pulled over on about the 3rd of the following month. This copper didn’t even notice my car was unregistered.

Also my sister had similar situation, only no sticker was displayed. When asked by the police officer she simply handed over the online receipt details that her rego was already paid for and just waiting on the sticker. No probs and she was off on her merry little way.

djk 4:44 pm 20 Aug 09

Spectra said :

It really wasn’t necessary to pay in person, though. You’re quite at liberty to pay over the phone or internet, and your vehicle is legally registered as soon as you do. If you’re pulled over, you simply explain that the sticker is in the mail – the police can verify the registration status of your vehicle (yes, it may be technically illegal to not have the sticker in place, but it would be a seriously bored cop who would ticket you for that alone).

I am pretty sure the car is not legally registered until you actually have the sticker on it. That is why when you pay your renewal online it tells you to make sure you have at least a week left as it may take that long before the sticker gets out to you, or otherwise go to a shopfront.

But as you say, it would be a bored cop to pull you up on this – I have had been pulled over when my sticker was literally in the mail, and the cop took down my details and said he would look in to it. If I had paid, I wouldn’t hear from him, if I hadnt, he would hunt me down.

Genie 4:38 pm 20 Aug 09

First up LOLZ at Mr Evil.. I was thinking the EXACT same thing !!

Thankyou blackberry for clearing that up.. My rego runs out next week and I only received a reminder a few days ago, AFTER the “due date”. (I knew my rego ran out in the last week of the month, so I didn’t panic… Well after I realised it wasn’t a speeding ticket)

I went into the shopfront today, waited no more than 5 mins. Was apologised to for the notice being sent out late, explained some $25 fee would be waived and went off on my merry little way.

SO 2much2do, if you can’t spare 5 mins to go pay in person, you can pay via BPAY, online, over the phone AND at a post office. Those later choices just mean you have to wait for your label to be sent to you. You are still registered, and the expiry date is from ‘x’ months AFTER it expires. Not the day its paid.

If you are too stupid to notice your sticker everytime you get in your car as to what month your rego expires, then I;m just going to laugh… after all I have to pretty much restick mine back to the window on a weekly basis – so I knew when it was coming.

Hopefully the RTA have fixed up the rego stickers which didn’t stick.
I’ll let ya know !

jadie360 3:20 pm 20 Aug 09

.. slightly off topic but …..

We have recently changed over to NSW rego and after writing to ACT Road Services, with the receipt for the surrender to NSW RTA of the old ACT plates, we got a response to say, yes you are entitled to $xx refund and will receive payment within a month. I suspect this has something to do with the payment having to come thru Shared Services but still it seems a long time to have to wait.

caf 3:15 pm 20 Aug 09

Also, it is a COURTESY reminder. You alone are responsible for payment of your bills etc, this is no different. Take some responsibility of your actions.

blackberry, I recieved the original invoice late (not a reminder), and as I mentioned earlier, some of us actually need the goddamn invoice in order to have it paid, OK?

blackberry 1:41 pm 20 Aug 09

@ Barking toad

…..be aware that the due date on reminder notices is 14 days earlier than the actual expiry date on your rego sticker. So, as you rush to pay by the reminder due date,and your next rego starts from that payment date, the gubmint has rorted 14 days off you….

ABSOLUTELY RUBBISH!

First of all it is 10 days before expiration of registration. The new registration period begins when the PREVIOUS registraion runs out and it automatically ‘kicks’ in.

The reason for the 10 day period is in case people have opted to send in a cheque via post or money order. They require 10 days to receive payument and mail out the registration sticker label. (they do it so you don’t drive around with an old rego sticker). At no point does the government/ Road User Services take 14 days away from you.

It says below your name ‘Veteran Rioter’. I’d hate to read the rest of your posts and see how far off from the truth you are.

blackberry 1:34 pm 20 Aug 09

Let’s get some facts straight before we bash Road User Services.

@ 2much2do

You received the courtesy reminder notice late before they were holding off until the new Rego.ACT system was updated to include other 3rd Party providers. Unfortunately they did not receive suitable applications for the September build and so there was a delay. They held off sending reminders in case they were able to add a cheaper alternative.

Also, it is a COURTESY reminder. You alone are responsible for payment of your bills etc, this is no different. Take some responsibility of your actions.

You also mentioned:

“I called Canberra Connect to see if there was anything they could do to help but of course they don’t work for the RTA and didn’t care”

First of all, Canberra Connect works closely with Road User Services and are the first point of contact for them and for the ACT Government. They also take the brunt of complaints from people such as yourself who seem to think the government or in this case Road User Services exists to make your day a bad one. Canberra Connect gives enough of a damn to work with Road User Services to waive the short-term registration surcharge of $25 dollars as a way of saying sorry about the late COURTESY reminder.

“Apparently there was a computer glitch. You gotta laugh at that cop out. The computer doesn’t make the glitch, it’s the idiot sitting at the keyboard.”

You obviously don’t work in an environment running multiple systems. Not one person actively goes out to shut a system down. IT HAPPENS.

“I have no other choice but to pay only 3 months of the rego fee and have to take time off work to pay the bill in person because the online payment date has passed.”

That’s rubbish. You can pay online, shopfront, or ring Canberra Connect Contact Centre. Again, take responsiblity of your actions and save during the year.

Also, what admin fee were you charged?? There is no admin fee for paying registration late. You can leave it unregistered for 12months before and inspection needs to be done, but you do NOT receive an admin fee. Maybe the short-term registration surcharge is what you are referring to, but the has been WAIVED.

Yurgle_the_Yeti 12:10 pm 20 Aug 09

Barking Toad

If you actually read the notice and check the dates on your rego sticker, you would notice that when you pay for one years rego, you get one year of rego. When you renew, it starts after the current rego expires.

Well done though for seeing through the “gubmint” rort that would otherwise have cost you literally dollars per year.

I know that there are probably plenty of other hidden expenses in the rego payment that may not be necessary and cost us quite a lot… Shonkying up the expiry date is not currently a problem.

lizw 11:59 am 20 Aug 09

Oops, I meant “…it can take up to 5 days for a payment made via my online banking service to reach the biller.”

lizw 11:49 am 20 Aug 09

The online payment date is just the date given so that your new sticker can be posted out before the actual expiry date. It doesn’t mean that you can no longer pay online with you credit card or via bpay. I prefer to pay in mine in person because I don’t have a credit card, and I found out the hard way that it can take up to 5 days before a payment made via my online banking service can take up to 5 days to reach the biller.

I just make sure I know roughly when the rego is due, pick a time when I can go, and take a book, just in case. I paid mine recently at Belconnen because Gungahlin doesn’t rate highly enough to have a shopfront. It was close to a peak time, and only waited 15 minutes. Not bad, as far as I’m concerned.

I think you can pay it at the post office, and use your receipt to cover you until your sticker arrives, if you do want to pay in person, but don’t want a potentially long wait.

caf 11:41 am 20 Aug 09

barking toad: Don’t be silly, the next rego starts from the day after the previous rego expired. The payment date matters not.

smeeagain 11:34 am 20 Aug 09

No government department is obligated to provide you with a renewal notice, it is a courtesy to the customer. It is the onus of the car owner/driver etc to make sure that the vehicle is legally able to be operated.

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