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Rotten meal…

By RedD0g 16 August 2007 22

With the millions of dollars being spent refurbishing local clubs in recent times, you wouldn’t expect the incredibly low quality of food, and service we received last night at Wests Rugby club in Jamison.

We were there for a family birthday dinner for one of the kids, 4 of us ordered what looked to be a good value for money roast buffet.
After politely advising one of the girls the roast beef was inedible, as it was undercooked, bleeding and like chewing on an old boot, it was replaced with their “second roast for the night” (which upon thinking, now makes me wonder why the first one was replaced anyway). 20 minutes later we had some “fresh” slices which ended up being passed around the table as they smelt a bit funny (funny being a major understatement), when I flipped the meat and asked one of the girls collecting plates to have a smell she retched and came close to throwing up on the spot.

I took the plate and said I wanted to show the chef, I was then told he was too busy to see me, I’m pretty sure he changed his mind and decided he did want to have a chat once I’d helped myself into the kitchen. I asked him to sniff the meat then he too near spewed on the spot. I told him it was rotten to which he replied “it f*&#ing shouldn’t be” then proceeded to verbally abuse me to the point of which I thought he was trying to accuse me of doing something wrong. I wasn’t going to stand for this so gave him a few words back and asked for a refund. Just to rub salt into the wound I then discovered one of the other guys hadn’t gotten his steak he’d ordered well over an hour before, then some older ladies who obviously overheard what was going on told us they’d had more than one bad experience themselves and that the meals they received where terrible too…

I would HIGHLY recommend no one eats at this club, not only because we where served ROTTING food but also for receiving absolutely NO customer service in return.. Well actually I got something closer to abuse than customer service.

We are still concerned at whether any of us may get sick from it, so far so good…

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Rotten meal…
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noodle 9:55 pm 17 Aug 07

Totally agree with reddogs right to complain, and the way he went about it. Mind you, I wouldn’t recommend a US family restaurant as any sort of model. We were there a couple of years ago and whatever was being served out on the buffet had our kids throwing up all night. Back to Wests though, good on them for acknowledging the problems on the site. Pity the chef couldn’t respond in the same way.

ant 8:42 pm 17 Aug 07

Kudos to Wests for getting on to this and not being defensive, but really trying to fix this. Well done.

As for the chef, he sounds like a few I’ve worked with in kitchens. Amazing people (and not in a good way). Contracting, eh? When are people going to realise that contracting is not the way to go if you really care about the result?

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