We have been long suffering and attempting to find a solution to our extremely poor internet access in inner Canberra.
We have been able to identify the root of our problem. A supernode on our street identified by the TransACT/iinet techo as being “stuffed” and needs a serious upgrade or (simple) replacement. The normal quick fix of switching us to a spare port to boost us up by over half of what we get now (a miserable 12 Mbps on a good day) is not available as all ports full. Basically we are stuck with getting extremely poor internet and can’t switch to any other internet product (NBN doesn’t exist so don’t bother talking about this pie-in-the-sky-BS-product; and ADSL is useless as we are so far away from the exchange I might as well attempt to get a connection via satellite from some bush town in Africa).
Currently our complaint about the matter resulted in a useless “sorry but we can’t do anything about it”. Compensation on the table from them was (a) no compensation and you still pay $70 p/m on VDSL2 1 plan and get less than a half of the quoted 30Mbps (b) a $10 discount off the VDSL2 2 plan quoted at $80p/m with 50 to 80 Mbps but you are still stuck with less than a quarter of the 50Mbps minimum quoted speed (c) find someone else to do business with cause we are not fixing the supernode unless we get inundated with complaints or forced to by external parties (ie someone like the telecommunications ombudsman).
Has anyone else had this issue, complained and had a successful resolution – that is, have you been successful in getting a new supernode? I’d like to know how you managed this so I can do the same!