Wonder if any ‘Acters can help/advise …
I have BigPond internet, which gives me a download speed of around 3.3 Mbps … on ADSL2+. It hasn’t bothered me too much until recently, as I’m definitely a light user, but when I decided a bit of catch-up TV might be nice it didn’t handle that too well at all!
I complained to Telstra, who advised me they only guarantee 1.5 Mbps, but I managed to get a tech to come around. A depressing sequence of missed appointments ensued – all par for the course according to others I’ve spoken to – and eventually the tech measured 9Mbps at the street corner, 7Mbps at the pole, meaning a whopping loss of 3.7 Mbps in my phone line to the house.
Now, my line’s buried, possibly because there’s no pole at my back fence – perhaps the then-neighbours wouldn’t give consent for a line to cross their garden, I don’t know. I asked Telstra to replace the line with an aerial one like nearly everyone else’s (having obtained my neighbour’s consent),as the existing one’s obviously cactus, but see above … 1.5 Mbps.
Anyone got any ideas for taking it further with Telstra? The rule seems fairly straightforward, and I doubt the dreaded Ombudsman would care.
I’ve been thinking of TransAct VDSL – they’d provide me with a new line as part of my “free” installation, but does anyone have any experiences with this that I should know about? I’m in Curtin if that makes any difference.