On Monday the 4th October at 3.30pm my partner and I attended the Coffee Club in Belconnen Mall for a late lunch. Halfway through my partners Spinach and Ricotta Cannelloni she started curiously picking at what she thought was an Olive. She rolled the “Olive” over with her fork and was shocked to find a tiny insect leg spring out of a well deceased Cockroach.
I immediately called over the Manager and a staff member to confirm our suspicions. The Manager and staff member were as appalled as we were and instantly confirmed our suspicions that it was definitely a Cockroach that had been served to us in our meal. The Manager asked to take the plate away to which I replied a firm “No. The plate stays here” as I wanted to take a photo. The Manger then used a staff member to distract us while he removed the offending dish against our wishes. He then informed us that he would refund the meal.
I was not happy with the Manager’s suggested resolution and told him to keep the money and that we would take it up with the Coffee Clubs’ head office. We immediately went home and sent an email to the Coffee Clubs’ head office then first thing this morning called the A.C.T. Health Inspector who informed us they would be attending the store in question today.
Yesterday afternoon I attended the Belconnen Coffee Club Store to leave my details as the head office suggested we contact the franchisee directly. The same Manager from yesterday told me that the Coffee Club buys all of their Cannelloni from a distributor and as a result all the stores in the Canberra region had been affected over the long weekend forcing them to throw out all of their Cannelloni supplies.
We were left disgusted and dismayed by the food standards on display at the Coffee Club and would like to know if anyone else had any similar issues over the weekend with The Coffee Club?
Anyone else find their Olives waving at them from their Cannelloni?