Be warned – Daily deal voucher redemption is not as straightforward as you might assume.
Recently, a problem has been revealed that involved a reputable voucher website offering a deal on behalf of a regional mobile mechanic. Almost two months ago around 3000 vouchers were sold nationwide for a Major Car Service plus cleaning through LivingSocial.com, but most buyers have not been able to redeem these vouchers.
The merchant responsible was The Go To Guys, and they advertised that the buyer would receive $405 worth of car servicing for $89- a bargain! However, buyers have not been able to contact the company to book their pre-purchased car services through phone or email. The phone is continuously engaged, and emails have not been responded to. Bookings made on the company’s website have resulted in no-shows.
According to staff at LivingSocial.com, an email was sent out to most of those who purchased the deal offering a full refund or credit for future purchases.
Clearly the merchant was overwhelmed by the sheer number of vouchers sold, and did not have the staff or franchises to cope with the deal they had advertised.
So what had happened to The Go To Guys? Well no-one knows, not even the voucher company, and that is one of the inherent issues with heavily discounted deals being offered by one larger company on behalf of local merchants.
Companies are looking for ways to survive the global financial crisis, and will clearly do anything to gain business, and may ultimately lose money in the long-run. The message here… support local merchants and just pay the full price!