Tilleys…over it!

Lou77 22 October 2011 50

okay, so I know a lot of people complain about the service at Tilleys including here on Riot ACT god bless em… and my complainin’ will make no difference… it is a gold mine for the owners and they will always have a full house..I have spent many an hour/dollar there..

However..

I met my bro for coffee in Tilleys, avec my 2 year old babe. I ordered the coffees and baby cino. A lovely lass making the coffees could see me struggling with bub and said ‘Don’t wait, we’ll bring the coffees out’. I gratefully accepted her kind offer as I toddler wrangled back outside holding the babycino. 15 minutes later the coffees were dumped (literally) on my table with a scowl and the comment ‘You do realise we don’t DO table service here. In FUTURE will you please wait for your coffees INSIDE’ as the said coffees were dumped on the table, milk sloshing over..I was dumbstruck at the rudeness of this waitress and simply replied George Costanza style that the kind girl inside had offered to bring them out..she abruply turned on here heal, sighing… and departed.. anyway..

10 minutes later the same waitress appeared and rudely asked me to move my stroller out of their way as the table servers were having trouble getting around it – needless to say my stroller wasn’t in the way unlike the 2 other strollers nearby whose owners weren’t asked to move them.. I failed, like George Constanza to reply that I understood from your earlier comments that there was no table service at Tilleys..

Anyway, I’m over it and getting my coffees from the Front where they serve better coffee with a smile – over it!


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50 Responses to Tilleys…over it!
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Classified Classified 7:17 pm 26 Oct 11

velveteenrabbit said :

Heavs said :

weeziepops said :

Another parent expecting special treatment just because they chose to add to the population. Suck it up, princess.

Is that you Julia? Congratulations on choosing to remain barren – you don’t have to be so bitter about other people having the joy of children in their lives though.

Is that a serious comment??? What a horrible thing to say about childless people 🙁

No worse than the comment that provoiked it.

velveteenrabbit velveteenrabbit 4:28 pm 26 Oct 11

Heavs said :

weeziepops said :

Another parent expecting special treatment just because they chose to add to the population. Suck it up, princess.

Is that you Julia? Congratulations on choosing to remain barren – you don’t have to be so bitter about other people having the joy of children in their lives though.

Is that a serious comment??? What a horrible thing to say about childless people 🙁

Sirhaggard Sirhaggard 2:54 pm 26 Oct 11

The coffee IS served with a smile, the girl at the bar with the lip ring that serves people and makes coffee all week is lovely.

Unfortunately many of the nicer places that make good coffee have terrible service and we all keep going there. Boycott the place and tell your friends if you’re that serious about it. You will probably crack though and go back out of convenience

powerpuffpete powerpuffpete 12:33 pm 26 Oct 11

I’ve never had any major issues with service and certainly, given the amount of children there, I’d say it’s not anti-mum like weeziepops.

But given how much money Tilley’s makes, would it be so hard to simplify and improve the menu? The breakfast is abysmal! So is the coffee.
Beer on tap would be nice too.
A huge pet-peeve of mine in Canberra is the number of businesses which serve low-quality food but because they still pack out they don’t see a reason to improve. Here’s a reason: integrity.

All that being said, it’s a nice atmosphere and a great place for a quiet post-work glass of wine.

Pandy Pandy 6:35 am 26 Oct 11

stp987 said :

You’ve obviously been to Tilley’s many times before, hopefully because you’ve enjoyed it in the past, and I would sincerely hope that this incident wouldn’t tarnish the reputation of the hard working girls and boys that pride themselves on delivering great service at Tilley’s .

Okay for a moment I thought this was going to be a GASP of Melbourne clothing retailers atttude to Customer Service response. Good it aint.

However, I have liked Tilleys outside dog friendly atmosphere and would go back for that. But, why does the inside of the place smell? Does it really hurt once in a while you get carpet cleaners in? I refuse point blank to eat inside.

Quasi Quasi 10:51 am 25 Oct 11

weeziepops said :

Another parent expecting special treatment just because they chose to add to the population. Suck it up, princess.

8/10 – solid troll, if not a little obvious. would read again

Ian Ian 10:17 am 25 Oct 11

chrisi said :

And yes… safety first, but I would bet that the rude waitress with a chip on her shoulder wasnt in the least bit concerned about the safety of this particular patron and child. As evidenced by the fact that she DIDNT ask any of the other patrons to move their strollers. “You can only hope” that this wasnt the case isn’t good enough. Attitude because she had to walk a few metres and deliver a coffee, and then given enough time to stew about it came back with a pathetic excuse for another dig.

I guess the reason I’m being harsh, is because I believe this very same waitress has served me…. excuse me, attempted to serve me in her own ‘special’ way. And I havent been back since.

But instead of addressing the issue with the staff member in question

Sounds to me like the appropriate way to address said staff member (the waitress) is for the manager to say “bye, bye, Centrelink’s that way”.

Why do people who obviously hate serving customers work in customer service? It’s not like they’re forced to – or is there some secret work gang thing operating out of AMC which press gangs prisoners into servitude in various cafes and restaurants around Canberra?

DUB DUB 8:22 am 25 Oct 11

stp987 said :

I am the person you spoke with when you called Tilley’s…
…. Had you have explained to me at this time what had happened earlier that day I would have apologised for the rude way in which you were treated and would have also assured……

Sounds like unless you have explanations-you’ll be treated rudely from the start. LOL.
I am not a fan of Canberra parents dragging their screaming offsprings to cafés to spoil my time there either.
But, both Tilley’s and inconsiderate parents with prams and their screaming kids get thumbs down from me.
🙂

chrisi chrisi 1:51 am 25 Oct 11

stp987 said :

I am the person you spoke with when you called Tilley’s regarding this on Friday afternoon.

I asked you in this conversation if there was anything that I could help with, as you preferred to speak with a Manager I offered you the names and the best times to contact an appropriate person. Had you have explained to me at this time what had happened earlier that day I would have apologised for the rude way in which you were treated and would have also assured you that we would do everything we could to make you and your bub (and all customers) feel comfortable and welcomed the next time you came in for coffee, just as the lovely lass had originally attempted to do by offering to deliver the coffees to your table.

As for the stroller, I apologise for the abrupt way in which you were asked to move it – at this point I would have also explained that the safety of our patrons and their children are of upmost importance to us and we would hate for this safety to be compromised by bags, strollers, trolleys, fallen objects, children and any object that we might be deem to be a hazard. I can only hope that the other customers were politely asked to move theirs prams too.

As with all good business your feedback is welcomed so that we can improve our services to you, and the offer to speak with one of our Managers is still open if you would like to give us another call. You’ve obviously been to Tilley’s many times before, hopefully because you’ve enjoyed it in the past, and I would sincerely hope that this incident wouldn’t tarnish the reputation of the hard working girls and boys that pride themselves on delivering great service at Tilley’s .

I’m sorry, but I am the only one that took that as PR fluff? Kind of an apology, but with a twist of “but it’s for your own good” that the waitress was rude.

The customer asked to speak to the manager… and you werent the manager. Why would they go into detail about their complaint to anyone but?

And yes… safety first, but I would bet that the rude waitress with a chip on her shoulder wasnt in the least bit concerned about the safety of this particular patron and child. As evidenced by the fact that she DIDNT ask any of the other patrons to move their strollers. “You can only hope” that this wasnt the case isn’t good enough. Attitude because she had to walk a few metres and deliver a coffee, and then given enough time to stew about it came back with a pathetic excuse for another dig.

I guess the reason I’m being harsh, is because I believe this very same waitress has served me…. excuse me, attempted to serve me in her own ‘special’ way. And I havent been back since.

But instead of addressing the issue with the staff member in question and getting the MANAGER to call the customer back (which is what should have happened if customer feedback was truely of great importance as you state), your response here will more than likely NOT make the customer feel comfortable in returning. It certainly doesnt encourage me to do so.

I can appreciate the effort you would have put in to type the above response… but reading it doesnt make anyone who’s experienced the poor service that Tilley’s offers, want to return. It’s just an attempt to encourage those who may be turned off by the OP’s comments, to question the orginal complaint- which I dont believe is the case.

stp987 stp987 11:32 pm 24 Oct 11

I am the person you spoke with when you called Tilley’s regarding this on Friday afternoon.

I asked you in this conversation if there was anything that I could help with, as you preferred to speak with a Manager I offered you the names and the best times to contact an appropriate person. Had you have explained to me at this time what had happened earlier that day I would have apologised for the rude way in which you were treated and would have also assured you that we would do everything we could to make you and your bub (and all customers) feel comfortable and welcomed the next time you came in for coffee, just as the lovely lass had originally attempted to do by offering to deliver the coffees to your table.

As for the stroller, I apologise for the abrupt way in which you were asked to move it – at this point I would have also explained that the safety of our patrons and their children are of upmost importance to us and we would hate for this safety to be compromised by bags, strollers, trolleys, fallen objects, children and any object that we might be deem to be a hazard. I can only hope that the other customers were politely asked to move theirs prams too.

As with all good business your feedback is welcomed so that we can improve our services to you, and the offer to speak with one of our Managers is still open if you would like to give us another call. You’ve obviously been to Tilley’s many times before, hopefully because you’ve enjoyed it in the past, and I would sincerely hope that this incident wouldn’t tarnish the reputation of the hard working girls and boys that pride themselves on delivering great service at Tilley’s .

gospeedygo gospeedygo 6:45 pm 24 Oct 11

Bluey said :

I seem to be the only person in Canberra to be unaware of this “Tilleys”

Sounds like a bit of a hole to me.

Any person who makes a joke about this will be paid a visit by the obvious police. You have been warned.

Classified Classified 6:44 pm 24 Oct 11

Bluey said :

I seem to be the only person in Canberra to be unaware of this “Tilleys”

Sounds like a bit of a hole to me.

You have chosen… wisely.

Bluey Bluey 5:18 pm 24 Oct 11

I seem to be the only person in Canberra to be unaware of this “Tilleys”

Sounds like a bit of a hole to me.

intaba intaba 3:39 pm 24 Oct 11

What was your brother doing while you were dealing with the kid and the coffee?

blowers blowers 3:15 pm 24 Oct 11

Why are so many people so defensive of Tilley’s.

It is a landmark for Canberra but unfortunately it smells of mould, it is dark and dingy, service is poor, furniture is worn out including outdoor chairs and prices are ridiculous. I’ve been dragged there about once every 12 months and nothing changes, just gets damper and smellier. I say good luck to all of you who want to go there, its your choice and you do have that freedom.

Kerryhemsley Kerryhemsley 2:09 pm 24 Oct 11

” Tilleys’ serves consistently decent Italian coffee.”

Have you ever tasted good Italian coffee?

Lukewarm milk more like it.

Thoroughly Smashed Thoroughly Smashed 10:40 am 24 Oct 11

DUB said :

Thoroughly Smashed said :

matt31221 said :

sexy lesbians

-_-?

+1.Chaz Bono look-alikes (Canberra has plenty)-isn’t a pretty sight.

I’m wondering whether “Tilley’s” isn’t also a website.

DUB DUB 10:33 am 24 Oct 11

Thoroughly Smashed said :

matt31221 said :

sexy lesbians

-_-?

+1.Chaz Bono look-alikes (Canberra has plenty)-isn’t a pretty sight.

Thoroughly Smashed Thoroughly Smashed 10:22 am 24 Oct 11

matt31221 said :

sexy lesbians

-_-?

Mysteryman Mysteryman 10:09 am 24 Oct 11

I really don’t know why anyone goes there. The coffee is nothing to write home about, and the general atmosphere of the place is dingy and weird, like some dirty leftover from the worst part of the 70s. I really can’t stand it.

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