Skip to content Skip to main navigation


Beyond the expected

Transact upping their Charges

By ed2279 - 18 June 2009 44

I received a letter for Transact yesterday telling me they were upping their monthly rates on the Web and phone deal I have with them to $59.95 per month. They said its due to rising costs to provide the service and even mentioned how nice they have been in absorbing those on my behalf until now. They also said the amount includes the tax imposed by the government for the service. I checked my bill and found the tax is $3/month and my current payment amount is $48.18/month. So even taking into account the $3 tax that’s an increase just shy of $9/month! And for that I get a piddly 2MB internet speed… and I have to pay my ISP on top of that plus any phone calls I make

After doing some research I’d like to know if anyone is using iiNet’s DSL and VoIP service in Canberra, specifically in the Kambah area. Their Naked DSL plans apparently give me better speeds for less money, I dont need an ISP and i get a VoIP phone. I realise that there are set up fees and I’d need to buy some new hardware to use it, does anyone use it and recommend it? I’m sick of paying Transact a ton of money for little to no service

What’s Your opinion?

Please login to post your comments, or connect with
44 Responses to
Transact upping their Charges
Showing only Website comments
Newest to Oldest
Oldest to Newst
Clown Killer 3:48 pm 27 Jun 09

Ozmreeee, You’re right in that I’m not a manager. But in my role as business owner I do indeed employ a handful of managers – all of whom are excellent at managing their staff, who in turn are all competent to deal with anything that our clients could ask of us.

Fortunately we’re not in the sort of business that has to deal with peoples self-inflated sense of entitlement so we don’t come across many people like yourself.

miz 1:46 pm 27 Jun 09

And Telstra are no longer absorbing the ACT Govt tax.

ant 10:57 am 27 Jun 09

iinet used to get a lot of good raps, but there’s been a few negative comments going around lately. Internode seems to please a lot of people. If you’re looking at providers, Whirlpool is the place to go hang.

WanniAss 9:19 am 27 Jun 09

Sorry ozmreeee, not quite sure what your point is. You object to Transact but are too lazy to do anything about it. In that case the cost of Transact must be less than the cost to you of reorganising all your affairs. You were given the opportunity to decline the contract and you didn’t. In that case, Transact must be good value to you.

I’m with Transact for the main reason being they are not Telstra. I’m happy with the coverage I get. I’ve had two complaints in 6 years, both resolved quickly. I’m sure there are better deals out there, but basically can’t be bothered.

Related Articles

CBR Tweets

Sign up to our newsletter

Copyright © 2018 Riot ACT Holdings Pty Ltd. All rights reserved. | |

Search across the site