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Beyond the expected

Transact upping their Charges

By ed2279 - 18 June 2009 44

I received a letter for Transact yesterday telling me they were upping their monthly rates on the Web and phone deal I have with them to $59.95 per month. They said its due to rising costs to provide the service and even mentioned how nice they have been in absorbing those on my behalf until now. They also said the amount includes the tax imposed by the government for the service. I checked my bill and found the tax is $3/month and my current payment amount is $48.18/month. So even taking into account the $3 tax that’s an increase just shy of $9/month! And for that I get a piddly 2MB internet speed… and I have to pay my ISP on top of that plus any phone calls I make

After doing some research I’d like to know if anyone is using iiNet’s DSL and VoIP service in Canberra, specifically in the Kambah area. Their Naked DSL plans apparently give me better speeds for less money, I dont need an ISP and i get a VoIP phone. I realise that there are set up fees and I’d need to buy some new hardware to use it, does anyone use it and recommend it? I’m sick of paying Transact a ton of money for little to no service

What’s Your opinion?


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44 Responses to
Transact upping their Charges
Jivrashia 1:54 pm 18 Jun 09

Mr Waffle said :

Unfortunately, those of us stuck in the northside ADSL blindspots have to rely on transact as the only source of broadband (real broadband, not that 3G fluff). My 8mb plan went up to $69.95 (if I remember my letter correctly) from $66.25.

+1
Or that iBusted fluff (it ACTUALLY did go fluff, no longer there).
Let’s drown our northside boradband sorrow in our favorite drinks…

Taz 1:45 pm 18 Jun 09

I moved a couple of years ago into the new part of Watson. No Transact of course. I had previously been with them but was unhappy with the download limit, the TV I did not want to watch and the line rental before calls were made. Why do they make you sign up for their crappy TV lineup?

Anyway, I signed up with Optus then found out I could not use their Broadband plan as Telstra lines ran to the house/unit. I then swapped to Telstra. Well after paying $45pm before any calls were made and they would not even tell me what speed I could expect from their broadband! (for a paltry 200MB?) I ditched Telstra, I ditched Telstra mobile.

I signed up to 3 mobile. $69pm $650 calls/text and 1GB (yes 1GB) of data. Still not enough data for me, so I pay for more ($39 for 6GB). Not fast – sometimes slower than 1MB/sec, but I am not downloading/streaming video. 3 use their own towers in most mainland capital cities, and Telstra GSM out of town. So not as good as Telstra NextG. Horses for courses. Look around and compare. I will again when my 2 year contract finishes. I used to believe in customer loyalty – no point in that as the terms keep changing.

Canberra has poor communication options for the average customer. I will never again use the big telchos or Transact – they just fleece you!

Clown Killer 12:47 pm 18 Jun 09

I’m in he same boat dvaey. We’re in the shaddow of Mt Taylor and no amount of fannyingbout with aerials etc was going to improve free to air TV reception.

dvaey 11:53 am 18 Jun 09

We have used Transact for a number of years, and apart from the bill increase you described (we got ours a few months ago) we’ve been VERY happy with it. What other service brings phone, internet and TV in through one source? A friend recently subscribed for pay-TV, paying more than what I pay for basic transact, and receives less features. One of the major benefits I find with transact, is the ability to multi-use their connection, so I can have multiple internet connections or multiple TV connections running off the one VDSL line.

Now, having said that, I do have a couple of gripes. The main one was only partly transacts fault, and partly netspeeds fault. We subscribed on a 512k plan and were more than happy with that speed. Transact then forced us onto a 2mbit plan and forced us to pay the difference. Netspeed (our ISP) however, have left our connection at 512k and wont increase it to 2mbit without extra payment. Transact wont reduce our charges for the 2mbit service they provide. One ironic thing here, is on occasion netspeed has ‘issues’ with their servers, and I actually get to use the full speed.

Apart from the fact Transact charges us for 2mbit while the ISP only allows a fraction of that, the service has been great, and better for our uses than any other combination of systems Ive seen elsewhere.

Ozi 11:44 am 18 Jun 09

I’ve just started with Transact, and my 8MB plan is now up to $69.95 a month. Then there is the cost of actually buying the data on top of that, which I am doing through Netspeed. Over $100 a month seems a bit ridiculous, to be honest, for 35GB of downloads at modest speeds. 8MB/sec is not really that fast by anyones standards. As such, i’m going to see how much it is to cancel the Netspeed, and then kill the plan and look elsewhere. Researching on whirlpool.net.au is always a good start.

ed2279 11:40 am 18 Jun 09

canberratowie2 do you use them for your phone service as well (VoIP) ho have you found that if you do use it?

canberratowie2 said :

ed2279

I live in kambah and changed from transact to iinet about 4 months ago and I tell you what I love it iinet is a lot faster and cheaper than transact its the best thing I have ever done
Then only thing with iinet is you are charged for up and down so if you download a lot of movies and so on you have to keep a eye on your usage and limits

I live near Livingston av so I’m not far from the interchange (its in Vanzetti cr) the closer you are the better speeds you get I connect at 14 megabits so much better than transact that wasn’t even 1 megabit !
I really recommend looking into iinet I don’t think you will be sorry at all !

G-Fresh 11:35 am 18 Jun 09

Do a plan search on whirlpool.net.au and read their reviews of the various available options. This should help you get the best deal.

http://bc.whirlpool.net.au/bc/?action=search

screaming banshee 11:24 am 18 Jun 09

I saw a dog transact bill go up once

Inappropriate 10:59 am 18 Jun 09
canberratowie2 10:07 am 18 Jun 09

ed2279 I live in kambah and changed from transact to iinet about 4 months ago and I tell you what I love it iinet is a lot faster and cheaper than transact its the best thing I have ever done
Then only thing with iinet is you are charged for up and down so if you download a lot of movies and so on you have to keep a eye on your usage and limits

I live near Livingston av so I’m not far from the interchange (its in Vanzetti cr) the closer you are the better speeds you get I connect at 14 megabits so much better than transact that wasn’t even 1 megabit !
I really recommend looking into iinet I don’t think you will be sorry at all !

Mr Waffle 9:49 am 18 Jun 09

Unfortunately, those of us stuck in the northside ADSL blindspots have to rely on transact as the only source of broadband (real broadband, not that 3G fluff). My 8mb plan went up to $69.95 (if I remember my letter correctly) from $66.25.

peterh 9:33 am 18 Jun 09

I ran a question on transact on whirlpool, when i was looking at options for my internet connection. amazingly, I found that the response was from transact people, not the ISPs, and the hot air that was blowing around was staggering.

I use telstra, but in kambah, the internode or iinet options are pretty good. I always mention engin, the call costs I have for national and international calls are really cheap – we pay for the flag fall, untimed.

Clown Killer 9:31 am 18 Jun 09

Nine bucks a month! Incredible. Yawn.

Tony 9:29 am 18 Jun 09

Indeed, I recommend Internode or IInet. I have good experience with both and they provide a very high quality Internet and VOIP solutions. Your phone calls will also cheaper.

Nambucco Deliria 9:09 am 18 Jun 09

It’s so that Ivan Slavich can plough more money into the ‘bid4Canberra’.

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