Woden Post Office: Useless and Rude

H1NG0 5 June 2008 141

I have had a passport application all ready and filled out for the last few weeks. All it is waiting on is a “Passport Interview” at the Post Office. For those who have never been through this process before, basically each post office has staff capable of doing this interview where they basically ask a couple of simple questions (e.g Mother Maiden name etc). So really its simple, you take your application to the post office, wait in line, then they spend 5 minutess asking you questions, you hand over the fee and you are all done. Unfortunally Australia Post really struggle to grasp this concept and intend on making it as difficult as possible.

First rule is, don’t believe anything their website says. It may say that the post office is open from 9:00-5:00 and passport interviews listed as a service they provide, but the window of time to get a passport application really depends on whether the staff could be arsed doing them. Something about turning up to a counter with a passport form really puts Australia Post staff in a foul mood. Its a license to be abused apparently.

Anyway, I have tried to get this interview done several times. I work regular working hours and only get a 30 minute break throughout the day. I’m basically chained to a computer and a phone. I called Gungahlin Post Office on the weekend to see if I could get this interview done. In short, the answer was an indirect no.

This week I am on the early shift. I finish at 4:00. I thought “Great! That will give me time to do it after work”, so yesterday I wandered over to Woden Post Office. As I walked up to the counter, a lady with thick glasses witnesses the form in my hand an says “You will have to stand over there!” and points to a family of three getting their passport applications done. Fair enough then, so I stand in the line for about 2 minutes until the lady suddenly says “Oh, we only do passport applications between 2:00 and 4:00”. I look at my watch which is displaying 4:04 and said “Are you serious?” and she said “Yes”. Meanwhile the family in front were handing in their forms at the same time. I could have done a thousand things but I simply cursed and walked out. I arrived there at 4:00. Maybe this old bat has dementia. Why didn’t she tell me that I wasn’t going to be able to get this done before sending me to the other line?

I wonder where this window of time is advertised, because I’m damn sure it says 9:00 to 5:00 on their website. Do people wanting to pay their bills at the post office have a different window of time? Maybe 9:00-11:00? What window of time do you have to be there to post a parcel? I’m sorry Australia Post, but if you are going to provide a service, then provide it throughout your business hours. I’m going to try the post office near Jollimont next time. Fingers crossed.


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141 Responses to Woden Post Office: Useless and Rude
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Treacle Treacle 2:25 pm 15 Mar 13

Good to see all the comments about vg and they do not want to give change on occassion I have returned asking for my change.

chelle14 chelle14 12:55 pm 15 Mar 13

noting that this story was posted in 2008. have just come across the same woman in 2013. clearly customer / performance feedback over 5 yrs hasn’t made a dent

Ponkygirl Ponkygirl 3:43 pm 11 Jun 08

Annoyed? You can always complain. http://www.pio.gov.au

H1NG0 H1NG0 3:05 pm 11 Jun 08

farout said :

When I did mine at Belconnen Mall, I was told that they are fully booked out but will slot me in somehow anyway. Either a coincidence or a clever ruse to make the customer feel special.

That may be the case, but at least they did it. Could could have quite easily used the excuse to NOT provide the service.

Deadmandrinking said :

Why don’t you catch a plane to care central, H1NGO.

Sorry, just keeping up with the flavor of this thread.

(Post offices are annoying, I agree.)

Keep up the good work DMD 😉

Deadmandrinking Deadmandrinking 2:48 pm 11 Jun 08

Why don’t you catch a plane to care central, H1NGO.

Sorry, just keeping up with the flavor of this thread.

(Post offices are annoying, I agree.)

farout farout 2:46 pm 11 Jun 08

When I did mine at Belconnen Mall, I was told that they are fully booked out but will slot me in somehow anyway. Either a coincidence or a clever ruse to make the customer feel special.

H1NG0 H1NG0 2:37 pm 11 Jun 08

You will all be pleased to know that I finally submitted my passport application yesterday. Managed to dial the incorrect Australia Post number somehow but the operator put me straight through to Belconnen Post Office (the one in the mall) and they made time for me that morning despite being booked out. Very impressed with their service. I think their name was Leesa. Great customer service.

CanberraResident CanberraResident 10:41 am 07 Jun 08

Oh, I agree Thumper. Insults are rampant on this site, but not much in the way of humour … there is a difference.

Thumper Thumper 9:29 am 07 Jun 08

Hehehe

If ever I want an insult, I’ll just log onto RA to find the best one possible.

CanberraResident CanberraResident 9:26 am 07 Jun 08

@ Mael – now, now Maelinar … no swearing on this site please. The word “funny” and all of its synonyms are tabboo.

You say “I just find her funnier than you”. Who are you talking about? vg or the 1900 midnight chick?

Just as I expected, in fine style, you managed to bring an unfounded personal attack into your response, much like your kindred spirit … vd. Sorry Freudian slip there.

Who the hell said anything about handguns? Talk about taking Tangent Street. FFS Maelinar, I knew you were a seriously affected, well, serious man, but to bring a serious subject into a no longer serious post is very sad. Seriously!

Smile! … Go on … There you go … It’s not that difficult.

Mælinar Mælinar 12:03 am 07 Jun 08

@CR – no, I just find her funnier than you. Not hard, on account of you are a pristine example of why the psychological testing for people who carry handguns on a regular basis should be quadrupled.

CanberraResident CanberraResident 11:54 pm 06 Jun 08

vg said :

“How do you know that I don’t suffer from medium-term memory loss?”
You have to have a brain to have memory loss. Your rantings demonstrate a lacking in that regard

As I thought. I’d get a more original and less predictable response from a drunk in the Ettamogah pub.

@ant – thanks, I will. I’m walking away from this.

@Mael – either you’re p!ssed, or vg is your midnight 1900 fantasy.

Mælinar Mælinar 11:50 pm 06 Jun 08

ant said :

vg is one of those annoying little men who scuttle around public bars, offering to fight everyone for being there.

And are you talking about Queenslanders and their propensity for picking fights with 18 stone maori whilst full of Bundaberg rum ?

Mælinar Mælinar 11:44 pm 06 Jun 08

actually, its not that bad a one-liner. I’d rate it up there slightly under a Winston Churchill number. Definetly better than a Lincoln or a Stalin quote.

ant ant 11:41 pm 06 Jun 08

vg is one of those annoying little men who scuttle around public bars, offering to fight everyone for being there.

Most people ignore people like that.

vg vg 11:27 pm 06 Jun 08

“How do you know that I don’t suffer from medium-term memory loss?”
You have to have a brain to have memory loss. Your rantings demonstrate a lacking in that regard

CanberraResident CanberraResident 10:56 pm 06 Jun 08

vg said :

Not being able to keep up with a debate is hardly a good platform to boast about your abilities to win one.

vg, your pathetic little one-liners are boring me to kingdom come. They just prove one thing; your main objective is to try to run people down.

Who said anything about trying to keep up with a debate?
How does not remembering tap’s name have ANY bearing on my ability to “win” a “debate”?
How do you know that I don’t suffer from medium-term memory loss? Maybe I do, maybe I don’t. Point being, you have no idea, and if you are going to pass judgement, then at least try to think outside the square. Is “predictable” your middle name?

Oh, and do try to remove that TunnelVisionScope that’s firmly implanted up your ar@e … the lenses need cleaning …

vg vg 9:55 pm 06 Jun 08

The surveys on policing in the ACT also dictate differently as well, but Tap only chooses to use the stats he likes, or turns to ‘anecdotal’ things when its his argument, not others.

Tap the Flap

Whatsup Whatsup 9:27 pm 06 Jun 08

tap said :

.. so many people distrust and dislike the police force.

A bit of a generalization there tap. Speaking on behalf of myself and the people I hang out with, we have don’t have these issues.

vg vg 8:51 pm 06 Jun 08

Not being able to keep up with a debate is hardly a good platform to boast about your abilities to win one.

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