I submitted a referral to canberra hospital outpatient clinics well before xmas. I have confirmed that they recieved it, but apparently it is still waiting to be triaged. I asked about the xmas shutdown for this clinic and it was only very minimal, so no real explanation as to why it is taking so long. I understand I will need to wait for my appointment – but I don’t understand why it takes over a month to get back to me to confirm a) that my referral was accepted (they do apparently reject a lot) and b) to allocate me an appointment, even if in a years time. To make it even more difficult to understand, I am an existing patient of this clinic who was just told I needed to submit a new referral because the old one has expired.
I have asked how long I can expect to wait for my referral to be triaged, but I am still waiting for an answer.
I can only assume they must triage which patients need to be triaged, and it was decided that I wasn’t urgent enough to bother triaging.
Is this a normal experience with Canberra Hospital outpatients service?