I have been catching a bus to work as of late. Some days I start work around 12pm, and I don’t work in the city or a town centre.
Today I was walking down to the stop to catch the 11:13am bus. I always attempt to get to the stop 6 to 7 minutes early because I realise they can’t practically run buses on an exact schedule. At 11:03am I could see the road clearly but wasn’t quite there yet. It was then I saw my bus fly past, ten minutes early.
I’m now going to be late for work as I currently have no other method of getting there. I called ACTION and the person I spoke to said she’d “pass it on” after I gave her the route number, times, stop number, and travel direction. She didn’t take any contact details from me. Is this ACTION’s way of taking complaints without resolving them, or will I hear back?