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Another ACTION whinge, but I think it’s justified.

By lostinbias - 20 January 2014 23

I have been catching a bus to work as of late. Some days I start work around 12pm, and I don’t work in the city or a town centre.

Today I was walking down to the stop to catch the 11:13am bus. I always attempt to get to the stop 6 to 7 minutes early because I realise they can’t practically run buses on an exact schedule. At 11:03am I could see the road clearly but wasn’t quite there yet. It was then I saw my bus fly past, ten minutes early.

I’m now going to be late for work as I currently have no other method of getting there. I called ACTION and the person I spoke to said she’d “pass it on” after I gave her the route number, times, stop number, and travel direction. She didn’t take any contact details from me. Is this ACTION’s way of taking complaints without resolving them, or will I hear back?

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Another ACTION whinge, but I think it’s justified.
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TAMSMediaRoom 5:16 pm 22 Jan 14

lostinbias said :

Wow, I was expecting to be called a whinger. Come on Riotact, bare your teeth!

I forgot to say it in my post, but I know many buses do wait at stops when they’re ahead of schedule, or drive slower on suburban roads. I’m wondering if there’s any system of discipline for drivers who are too early, I’d love to hear from one of the bus drivers who frequent Riotact about the issue (I’m not too fussed about a bus coming late though).

I didn’t provide my contact details because I wasn’t asked for them, I might have insisted but I was more concerned about getting to work and it was still morning, which as someone who starts work late, I’m not too acquainted with.

On the whole, the incident didn’t cause me any issues. I stayed back half an hour, but that doesn’t really bother me much.

Hi lostinbias, if you wish to discuss the matter further with an ACTION staff member please contact Marie on 6207 8857. Thanks, Territory and Municipal Services.

Kan 10:38 am 22 Jan 14

In December I had to make a complaint because my daughter’s school bus was 20 minutes early. A number of her friends also missed the bus.The ACTION rep told me to expect this because less students were catching the bus towards the end of Term 4. She suggested my daughter get to the bus stop at least 30 minutes earlier. With a response like this, no wonder ACTION doesn’t attract new customers.

Minz 10:15 am 22 Jan 14

I had a similar experience a couple of years ago – was catching the bus to work at one of those places that only gets a bus every half hour, and the bus in question started to be regularly early (from a timed point). When I asked the driver politely to not be early, he brushed me off, so I phoned Action and made a complaint – and he was never early again! One of the few complaints systems that’s actually worked, in my experience.

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