Unfortunately we happened to find ourselves in Woden today, right about the time that Mr Nearly Five was getting hungry. We decided that we would have a hot chocolate at a cafe in the Westfield. We ordered two hot chocolates, a kids milkshake ($5) and a plain ham and cheese untoasted sandwich ($13). The kids size milkshake arrived in a giant metal container – in complete contrast to the size that the waitress indicated (smaller obviously), and the sandwich arrived toasted. I sent the sandwich back and asked for a new untoasted one (he just doesn’t like them toasted).
The next sandwich arrived, untoasted, but with only the ham and cheese inside that we asked for – no butter. So really, two slices of dry very thickly cut bread with very tough crusts, some really tasteless ham and some squares of cheese.
Call me old fashioned, but when I order a sandwich that costs $13, I do expect that it will have at least a covering of some kind of spread to make the bread more palatable. At least this is what we do in our house. I also tasted the milkshake and it tasted vaguely like they had passed fruit through the milk. But pretty much, it was just a huge container of frothy milk.
When I challenged the waitresses at the desk about the quality of the sandwich and suggested a discount due to it’s in-edibleness, she flatly refused. I pointed out that it was quite clearly for a young child (as two different waitresses would have gauged when serving us at our table), and her response was ‘the kitchen does not know who it’s for’. I gave up on the discount, but did say I would not return. Not that they care.
Is it just me expecting too much or is it really hard to get anyone in the service industry in Canberra, specifically cafes, to care about the customers they serve and to provide value for money?
We should have gone to a certain new cafe in Erindale as previously planned to claim our ‘free drinks’ from when we overcharged last week instead!