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Bad Cafe

By Madam Cholet 22 July 2013 63

Unfortunately we happened to find ourselves in Woden today, right about the time that Mr Nearly Five was getting hungry. We decided that we would have a hot chocolate at a cafe in the Westfield. We ordered two hot chocolates, a kids milkshake ($5) and a plain ham and cheese untoasted sandwich ($13). The kids size milkshake arrived in a giant metal container – in complete contrast to the size that the waitress indicated (smaller obviously), and the sandwich arrived toasted. I sent the sandwich back and asked for a new untoasted one (he just doesn’t like them toasted).

The next sandwich arrived, untoasted, but with only the ham and cheese inside that we asked for – no butter. So really, two slices of dry very thickly cut bread with very tough crusts, some really tasteless ham and some squares of cheese.

Call me old fashioned, but when I order a sandwich that costs $13, I do expect that it will have at least a covering of some kind of spread to make the bread more palatable. At least this is what we do in our house. I also tasted the milkshake and it tasted vaguely like they had passed fruit through the milk. But pretty much, it was just a huge container of frothy milk.

When I challenged the waitresses at the desk about the quality of the sandwich and suggested a discount due to it’s in-edibleness, she flatly refused. I pointed out that it was quite clearly for a young child (as two different waitresses would have gauged when serving us at our table), and her response was ‘the kitchen does not know who it’s for’. I gave up on the discount, but did say I would not return. Not that they care.

Is it just me expecting too much or is it really hard to get anyone in the service industry in Canberra, specifically cafes, to care about the customers they serve and to provide value for money?

We should have gone to a certain new cafe in Erindale as previously planned to claim our ‘free drinks’ from when we overcharged last week instead!

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Madam Cholet 1:19 pm 30 Jul 13

Good experience alert – just been to Loading Zone. Purchased a sandwich for $9.50. The very nice person who took over the order then asked me what I was charged and promptly refunded me a dollar fifty as she said the sandwich was smaller than usual due to the pot luck with the size of the loaves they purchase. Or something to that effect.

For the record, yummy sarnie – french toast (as in cooked in egg), filled with ham, cheese, salad and lashings of English mustard. It was called a Bear Hug if you want to sample one.

Bluenomi 1:59 pm 23 Jul 13

Holden Caulfield said :

Bluenomi said :

I have a 3 year old who is a big fan of milkshakes. Quite often places only do the one, adult size. So I just grab a spare water glass and pour toddler size servings into that. Seems to do the trick without causing the wait staff or myself any issues.

As for a $13 sandwich, well this is why I take one with me if there is a chance we will be out at feeding time. I know it will be the way she likes it and it doesn’t cost me a fortune!

Good god! Parental responsibility, we’ll have none of that here!!!

Sorry! Dear me, what was I thinking!

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