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Canberra Hospital’s new menu systems improve patient experience

By Ruqi - 25 July 2012 8

Katy Gallagher, ACT Chief Minister and Minister for Health, has credited Canberra Hospital’s two new food management systems with improving patient experience.

Canberra Hospital’s MyMeal system, which can create custom patient menus, was launched earlier this year. The DIETpas system, which accesses patient information to generate orders suited to the patient’s specific requirements, was introduced to accompany it last month.

“[The] timely use of the integrated patient diet ordering system ensures the patient receives the right dietary requirements, at the right location, at the right time[…]
These new systems will streamline the tasks associated with food service delivery and make it easier to manage the transfer of patient meals when moved from ward to ward.
A significant reduction in wasted meals will also be achieved because of the accurate information provided by DIETpas,” the Chief Minister concluded.

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8 Responses to
Canberra Hospital’s new menu systems improve patient experience
Rusalka 3:59 pm 28 Jul 12

kakosi said :

Is DIETpas something for all patients or just private patients?

My mother’s in there now and there’s no evidence that anything is being tailored for her needs. She’s supposed to be getting a diabetic menu and yet it contains items high in sugar and carbs.

Kakosi, that has always been the diabetic menu at the hospital unfortunately (my partner is diabetic). Full of options that are completely unsuitable to diabetics, and even I would think twice about eating as a non-diabetic. We found the best option was to just get a normal menu and just choose the parts wisely. Complete joke.

Hope your Mum feels better soon.

Antagonist 1:51 pm 28 Jul 12

kakosi said :

I’m going in each day and buying food for her at the cafeteria so she at least has something she can stomach.

If the food is from the staff cafeteria, then your mother must have a cast-iron stomach and an amazing resistance to food poisoning. If it is from the public cafeteria, then you must be made of money.

kakosi 2:04 am 28 Jul 12

Is DIETpas something for all patients or just private patients?

My mother’s in there now and there’s no evidence that anything is being tailored for her needs. She’s supposed to be getting a diabetic menu and yet it contains items high in sugar and carbs.

Apart from that, the main meals are for the most part inedible. I’m going in each day and buying food for her at the cafeteria so she at least has something she can stomach. It’s the same for other patients whose relatives are also bringing in food.

m_ratt 11:33 pm 25 Jul 12

It’s a slight pity that it appears in this system that if a patient doesn’t have a diet assigned to them, their menu comes out blank/empty.
I found that the only way to order meals for my wife was to find another patient’s menu and transcribe a list of desired food onto the blank menu.

Probably need to update admission procedures to ensure that a diet is assigned…

DJ Mac 1:24 pm 25 Jul 12

Well completely different to the experience I had in Canberra hospital recently. All up (for various reasons) spent full 9 days in there. Twice when I was on “nil by mouth” they sent up full meals, 4 times when I was on “clear fluids only” and 3 times when I was supposed to get something to eat – they sent no meals at all and the nurses had to go and find me something. Pretty bad especially considering the LAST time that happened the doctors had specifically stated that I could not be discharged until I had “Tolerated” 2 solid meals…So they only got the instructions from the ward right a third of the time… To say the nurses were annoyed is putting it mildly, my thoughts on the matter cannot be repeated on a public forum.

bd84 12:33 pm 25 Jul 12

But if you’re still waiting to be seen in the ER after 10 hours and they’ve altered your record to closed, how will they know where to deliver your meal?

colourful sydney rac 12:19 pm 25 Jul 12

Reprobate said :

I’m sure the hospital’s data reports show that 100% of patients are happy with this new system.

Bowling Shane, bowling.

Reprobate 11:19 am 25 Jul 12

I’m sure the hospital’s data reports show that 100% of patients are happy with this new system.

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