I recently had a chest of drawers delivered by a furniture company in fyshwick, I paid the $55 delivery fee to have two drawers delivered to my house.
First of all, the delivery was set for midday, the delivery guys showed up at 6.30pm.
They unloaded the drawers from the back of the truck, my husband told them that they should turn the drawers around as they would be facing the other way in the room they will be in. That suggestion was ignored.
They drawers were brought in and then they had to be turned around as they were facing the wrong direction – instead of backing out of the room – the guys lifted the drawers up high and turned them around – which would have been fine had they not taken a big chip out of my door frame!
They left pretty quickly, once they had gone we noticed the big chip out of the door frame.
As it was outside business hours, I rang the company the next day and told them what had happened, they said that one of the delivery drivers was a carpenter and would come out and fix it. No one has come and now they will not return my phone calls. Do I have a right to ask for my delivery fee back? The refund would go towards repairing the door frame!
During one phone call the woman at the store said that she didn’t believe that the guys would do that and that if there was no damage to the drawers she found it difficult to belive that it was done during delivery! All I know is that it wasn’t there before they came and now it is!
Any advice on our options would be greatly appreciated.