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Dodgy mobile 3G reception in Calwell.

By Pooks 30 September 2011 32

I have been experiencing issues with my Optus 3G coverage since moving to Calwell.

Reception was woeful. During almost every call, the phone was dropping out 4-5 times. As you can imagine, my frustration levels bloomed. (along with my phonebill.)

After receiving a particularly large bill, I complained to Optus and negotiated a substantial bill reduction. In their words, “Calwell has very little 3G coverage.”

I now turn my 3G network connection off while on my property, and my reception has been great since then.

If any Calwell Rioters are experiencing a crap connection, turn off your 3G while in the suburb. (And don’t forget to ring your provider and demand a partial refund on your bill.)

What’s Your opinion?


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Dodgy mobile 3G reception in Calwell.
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Pooks 12:05 am 02 Oct 11

Spykler said :

After receiving a particularly large bill, I complained to Optus and negotiated a substantial bill reduction. In their words, “Calwell has very little 3G coverage.”

Kudos Pooks, I tried going down that path all to no avail. I was bounced between customer service rep to supervisor to ‘tech specialist’ all who assured me I should have little/no interruption to my coverage. Although,they did (on the third call) agree to stop removing GST from my $10 monthly credit..A small win I guess..

Yeah, It’s worth fighting for a bit of your money back. I hate getting ripped off by these big companies.

Spykler 9:41 pm 01 Oct 11

After receiving a particularly large bill, I complained to Optus and negotiated a substantial bill reduction. In their words, “Calwell has very little 3G coverage.”

Kudos Pooks, I tried going down that path all to no avail. I was bounced between customer service rep to supervisor to ‘tech specialist’ all who assured me I should have little/no interruption to my coverage. Although,they did (on the third call) agree to stop removing GST from my $10 monthly credit..A small win I guess..

JC 6:30 pm 01 Oct 11

Reception is not always the cause, in Canberra in particular capacity is becoming a real issue, especially in the new suburbs. I moved away from Optus because of poor service in Dunlop for this reason, especially when they advised they had no immediate (meaning with 12 months) plans of upgrading capacity. In fact they even suggested I go elsewhere and check in 18 months time if anything had been planned, so took their good advice and have been happy on Telstra ever since.

matt31221 2:17 pm 01 Oct 11

DMN said :

I don’t even bother trying to access the Internet on my iPhone via Optus network in Canberra as it’s simply appalling, I have rung up many times and complained but they always say “that’s a known black spot” and there are no plans to improve it.

I’m glad they are not going to improve it. The less mobile phone tower radiation the better. The NBN is coming soon that will make you feel better, who needs portable internet anyways?

DMN 1:54 pm 01 Oct 11

Hi all – as an Apple iPhone user and on the Optus network switch off 3G so your phone reverts to 2G but as a bonus it will also pick the Edge network at various locations i.e 2.5G (you may see ‘E’ appear at times) whilst it is not as fast as 3G it is certainly faster than 2G…as a bonus your battery will also last longer.

I don’t even bother trying to access the Internet on my iPhone via Optus network in Canberra as it’s simply appalling, I have rung up many times and complained but they always say “that’s a known black spot” and there are no plans to improve it. At one stage I thought it was my iPhone so I grabbed an HTC phone and experienced the same issues – so it’s definitely network related. BTW I am moving away from Optus shortly due to coverage issues also, if you ring up to complain just mention the TIO as they (Optus) don’t like it and they may do something about it – we all live in hope 🙂

Few of the places that I experience total loss of the Optus network are University of Canberra, Hyatt Hotel, even the Belconnen mall but not near the Optus shop (funny that) and on the fringe areas of most suburbs, the funny thing if you check their 3G coverage map on the Optus website Canberra has good coverage on the Optus 3G network – yea-right.

Being an IT consultant I now carry 2 phones on 2 separate networks the other being Telstra, yes, they are more expensive but the coverage is much superior + they can recover much faster than the other networks due to saturation/congestion issues, but of course that may change considering Telstra will be opening up their NextG network to other telcos at the end of the year due to the advent of 4G (LTE) – best of luck!

linger 7:00 am 01 Oct 11

Deref said :

linger said :

Deref said :

Spectra said :

MightyJoe said :

pity I have/had an iphone which needs 3G.

No it doesn’t. Not even Apple are crazy enough to release a phone that doesn’t work with standard GSM/GPRS.

Absolutely. You should be able to switch your phone from 3G to 2G and be amazed at the improvement. You can always switch back to 3G if you need data.

Very sad to report that i switched off my 3G and still have no service. 🙁

if i do switch to 2G, will i still be able to use my telstra wifi for internet?

No, for Internet connection you need 3G. But if you’re not using the Internet connection you can switch to 2G to get better phone reception and switch back to 3G when you need data.

creative_canberran 1:03 am 01 Oct 11

A lot of the supposed reception issues are really network congestion issues.

Both Telstra and Optus have 3G networks deployed in Canberra that use the more robust x00mhz bandwidth, 850 for Telstra and 900 for Optus. The problem is Optus, to subsidise their plans and make money open their network to resellers. Safe to say most “virtual carriers” in Australia use Optus, including Virgin, Boost, Dodo, Blink…

On the other hand, in 5 years, never had reception issues with NextG ever. (That could change though given Telstra is about to open up NextG to resale, time will tell.)

cranky 10:20 pm 30 Sep 11

Thanks Spectra,

But you missed the first five words of my post 🙂

Spectra 9:14 pm 30 Sep 11

cranky said :

Can a wise person advise how to reset the iphone to 2G?

Seriously?

thatsnotme 8:59 pm 30 Sep 11

cranky said :

Can a wise person advise how to reset the iphone to 2G?

I am really becoming desperate.

Go to Settings – General – Network. In there, is an ‘Enable 3G’ option – turn that off, and you will fall back to 2G services. You’ll also see the added benefit of increased battery life!

Spykler said :

Optus 3G in West Macgregor is a disgrace, I have one postage stamp sized area in my yard that I stand in to get any reception at all..When i get to work in Barton there is very little Optus 3G coverage there as well..

Whereas up the road in old Macgregor, I’ve never had any issues with my Optus reception – a result, I’m sure, of the towers around here being positioned before West Macgregor was ever planned. It just goes to show though, that you don’t have to go far to transition from reliable coverage, to terrible coverage.

cranky 7:18 pm 30 Sep 11

Being olde and technically challenged, I have checked out http://maps.spench.net/rf, but apart from indicating that there are transmitters within walking distance of my home and work, I am unable to relate this info with my apalling (Vodaphone) reception.

Do the numbers indicate the transmitter power? Do the various colours indicate the transmitter users?

Becoming really fed up with having to walk outside for any calls – and it seems to be getting worse!

Telstra is not an option. I loathe them more than politicians.

Can a wise person advise how to reset the iphone to 2G?

I am really becoming desperate.

Spykler 6:11 pm 30 Sep 11

Optus 3G in West Macgregor is a disgrace, I have one postage stamp sized area in my yard that I stand in to get any reception at all..When i get to work in Barton there is very little Optus 3G coverage there as well..

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