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Gungahlin’s Frustrations with the Internet

By ACT_Broadband - 29 September 2009 50

Many of you in the North of Canberra are acutely aware of the ongoing Internet performance issues being experienced by residents the of Gungahlin, parts of Kaleen and even Watson.

If you have ever wondered why the Internet at your place never seem to work as well as your friend in Hackett, or Monash? This site may be able to help explain why.

It had always annoyed me that the Internet became almost unusable around 8:00pm each night and why no one seemed to want to fix it. I raised tickets with my ISP and received the same response each time.

Our Wholesale Provider has reported a congestion fault with your service, there is no ETA on its resolution at this time.

After months and months of heartache my apathy finally gave way to action. Much to my wife’s dismay I started a campaign to try and resolve the issue.

I have spent the greater part of the last month compiling data and researching the issue of poor Internet performance in Gungahlin. All of what I have found out I have published on a website www.actbroadband.net

Self promotion aside, I have managed to document the problem as well as my attempts to address the issue. I have set up monitoring of Internode infrastructure and generated a number of months worth of performance reports. I have also published all the correspondence I have had with my ISP and will have with Territory Legislative Assembly Members and Federal Members of Parliament.

I have prepared letters to all Legislative Assembly Representatives for Molonglo which I will post Wednesday 30th September. I will post copies of these on my site the following day as well as all the responses as I receive them.

If you at the level of frustrations as I am with the whole Internet thing, please contact me through the site. I am happy to hear from fellow Gungahlin residents who are having the same experience as I am. Numerous people have already contacted me with their support after visiting the site.

It is my intention to keep this an issue until it is resolved. There are 38,000 residents in the Gungahlin area, the majority of which are suffering as I am. Any support in this endeavour will be greatly appreciated.

What’s Your opinion?


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50 Responses to
Gungahlin’s Frustrations with the Internet
Thoroughly Smashed 12:20 pm 30 Sep 09

Growling Ferret said :

Being fed up with Telstra, I’m looking elsewhere for my service provider.

Is naked ADSL through IInet available in Gungahlin? Anyone with any user experiences of the product?

For information about the state of Canberra’s exchanges: http://www.adsl2exchanges.com.au/viewexchange.php?Exchange=CRCF

Optus is listed as a provider at the CRACE exchange, which generally means naked is available through any ISP that offers naked plans.

fox 12:15 pm 30 Sep 09

Re #1: I’m in North Lyneham and can only go with Telstra. The townhouses where I live were all intended to be wired for Transact, but unfortunately units 1-25 were built before cable started being laid. I’m in one of those unfortunate units – our only option is to connect via Bigpond to a standard ADSL connection through a RIM.

We go through to the Civic exchange but regularly suffer dropouts and below normal speeds (6.4mbps -> 0.2mbps download). Bigpond won’t accept my complaints because the minimum ADSL connection they need to supply is 0.1mbps.

The thought of buying a new place just to escape this hellish broadband connection has crossed my mind several times…just wish I had the cash!

I realise that the OP is specifically refering to the Crace exchange, but is there anyway the North Lyneham situation could be included too?

el 12:06 pm 30 Sep 09

3G/wireless is a terrible substitute for proper wired ADSL/ADSL2, and suffers slowdowns just as much, and probably more during ‘peak’ periods of use. It’s also hideously expensive for what you get. There are still numerous blackspots all around ACT – I know from experience a certain large carrier still even has trouble with “far out” suburbs like BRADDON and TURNER.

It _is_ ridiculous that Gunghalin-ites(?) can’t even get basic slow ADSL in a lot of areas – I lived in a 40 year old house, with 40 year old copper and was able to get consistent 10MB speeds over ADSL2.

And if someone can point me to the ‘crazy cheap deals’ Internode are offering, please do – I’ll sign up for one in a second.

RE #12 – Growling Ferret: If you’re able to get it, iinet ADSL2 is fantastic, and not too expensive. I’ve been with them for >3 years and have only experienced maybe 5 outages the entire time. Network speed is always consistent in my experience.

Good luck to all of you!

Growling Ferret 10:53 am 30 Sep 09

Being fed up with Telstra, I’m looking elsewhere for my service provider.

Is naked ADSL through IInet available in Gungahlin? Anyone with any user experiences of the product?

H1NG0 10:44 am 30 Sep 09

NextG is a cop out and an expensive poor performance alternative to proper ADSL/2 broadband. Like all other wireless internet, it suffers from delays and high ping rates.

Gungahlin internet is pretty abysmal. I recently moved from a rental in Ngunnawal where I was unable to get ADSL, but my next door neighbour whose copper line was probably less than 10 metres away could get it. Its frustrating. Luckily I bought a house in Ngunnawal where Telstra were able to find an alternative copper path and I now have 512k with TPG. Its like a dream, I can still hardly believe I have ADSL after 3 years of having to put up with Dial-up. Wireless by Transact is out of the question, just take a look at their prices plus the added hurdle of trying to get an antenna put on the roof of a rental. Coverage for 3G based internet was so bad that it produced dial-up speeds anyway.

How does KRudd expect to roll out Optic fibre to all homes in Australia when they can’t even get copper done properly? He is dreaming.

54037 10:10 am 30 Sep 09

peterh said :

The levels of service experienced by the op are through internode. Internode haven’t been here for too long. They are trying to gain market share with crazy deals, targeting the isp’s that operate here in a bid to not have to work very hard to win. It is an issue that the crazy deal is all well and good, but the actual service delivery sucks.

Internode have been here for years – I’ve been using them in the ACT for five years now, and they weren’t new then. And what you’ve described about ‘crazy deals’ is completely the opposite of my (and my friends’) experience with Internode – they charge a little more than the ‘discount’ ISPs, but for my money the excellent service they provide is well worth it (and no, I am not associated with them in any way other than being a satisfied customer).

rephlex 9:45 am 30 Sep 09

peterh said :

Telstra have now got access for gungahlin residents via nextg, as does optus / vodafone with the 3 network. the speeds are better than dial up, and if the device you are using is a laptop, the connection goes where you go.

Which is fine if you don’t use the internet very much. Any sort of reasonably heavy usage and you’re looking at big dollars.

peterh said :

I thought internode were using the optus wholesale ADSL as their deliverable, not Telstra. Internode live and breathe rural, it is one of their redeeming qualities. The problem here is that the crace exchange is talking back to the old copper network, so the connection is degrading before it gets to crace. Once the exchanges are upgraded – however long that takes, Gungahlin will have great coverage.

Internode might use Optus/Agile/Whoever when the option exists to use their DSLAMs – with the CMUXs – you can’t.. The only DSLAMs in the CMUXs belong to Telstra.. no one else

Furthermore, old Copper network? Are you sure? How is it different to any other exchange in the area? Melba, Scullin, so on and so forth *don’t* have the same issues. From what I have read, the problems exist with the (fibre?) connection between the CMUX and Crace.. I would be amazed if the only thing connecting Crace to the wider world is some copper wires.

ADSL2 *does* exist in some of these CMUXs too.. but again, unless your ISP is willing to use Telstra DSLAMs for its’ ADSL2 services, you’re stuck with Telstra should you use this option.

While on the subject of Gungahlin and Broadband – what became of the fibre laid down in the early to mid 90s.. the stuff that was to make Gungahlin the most technologically advanced area in Australia…

And more than happy to help if needed Russ..

Thoroughly Smashed 9:28 am 30 Sep 09

peterh said :

The levels of service experienced by the op are through internode. Internode haven’t been here for too long. They are trying to gain market share with crazy deals, targeting the isp’s that operate here in a bid to not have to work very hard to win. It is an issue that the crazy deal is all well and good, but the actual service delivery sucks.

I thought internode were using the optus wholesale ADSL as their deliverable, not Telstra. Internode live and breathe rural, it is one of their redeeming qualities. The problem here is that the crace exchange is talking back to the old copper network, so the connection is degrading before it gets to crace. Once the exchanges are upgraded – however long that takes, Gungahlin will have great coverage.

Most of my friends in Gungahlin have jumped onto 3 or NextG – they get great coverage and are mobile.

Internode use their own DSLAMs where possible, otherwise they defer to Telstra wholesale for regular ADSL/ADSL2+ (at 150% of the cost compared to connections to their own equipment, thus are the realities of Telstra’s market position), and Optus for naked ADSL2+. If there’s a problem with Internode’s service quality it’s usually because the Telstra fixed line is faulty, or there’s a bottleneck in Telstra’s backhaul (if you’re on a RIM or sub-exchange for example). Their own network is one of the best in the country.

I’m interested to know what “crazy deals” Internode are involved in. They make inroads wherever they’re available by way of reputation and service quality; they don’t need to engage in extreme discounting (indeed they charge more than a lot of ISPs) and contract lock-in.

lizw 8:55 am 30 Sep 09

We’ve been in Gungahlin for 17 years. We moved out here in September of 1992. We filled in surveys, attended meetings, and were constantly told about Gungahlin being built as a high tech community. Fibre optic cables were going to be laid, the community was going to be internet ready, and so on.

We signed on with Transact for STD when they first came out here in the late 1990s or early 2000’s. We were told that the more people who signed on for that would increase the opportunity of getting more services from them out here. After a few years with them, and nothing happening, we gave up waiting and moved on to other people.

It hasn’t worked out to be the high tech community we were promised. We were able to access broadband (not with Telstra, thankfully) a few years ago, but friends who live close to the town centre are stuck on dial up. What a ridiculous situation to find ourselves in. Dial up in the capital city when even rurual areas of Australia can access broadband. Broadband that is as slow as dial up at night, or slower. Last night I couldn’t get onto a news website, it was so slow.

I’ll be checking out your website very soon. Good luck with it. And thank you.

peterh 8:54 am 30 Sep 09

The levels of service experienced by the op are through internode. Internode haven’t been here for too long. They are trying to gain market share with crazy deals, targeting the isp’s that operate here in a bid to not have to work very hard to win. It is an issue that the crazy deal is all well and good, but the actual service delivery sucks.

I thought internode were using the optus wholesale ADSL as their deliverable, not Telstra. Internode live and breathe rural, it is one of their redeeming qualities. The problem here is that the crace exchange is talking back to the old copper network, so the connection is degrading before it gets to crace. Once the exchanges are upgraded – however long that takes, Gungahlin will have great coverage.

Most of my friends in Gungahlin have jumped onto 3 or NextG – they get great coverage and are mobile.

Woody Mann-Caruso 8:45 am 30 Sep 09

Not sure it’s reasonable for those of you living in remote communities to expect the same standard of services as those living in rural centres like Canberra.

Kramer 8:31 am 30 Sep 09

This is the gamble of living in new suburbs (or town centers) where infrastructure is not fully established. Tuggerangong & Belconnen aren’t looking so bad now…

peterh 1:23 am 30 Sep 09

Telstra have now got access for gungahlin residents via nextg, as does optus / vodafone with the 3 network. the speeds are better than dial up, and if the device you are using is a laptop, the connection goes where you go.

Mr Waffle 12:12 am 30 Sep 09

Wait, a decade is a bit of an exaggeration… the last half a decade, I mean.

eg.

http://forums.whirlpool.net.au/forum-replies-archive.cfm/531532.html

Mr Waffle 12:09 am 30 Sep 09

The only broadband available in most/all of North Lyneham is Transact cable and wireless, if I’m not mistaken. Big ol’ ADSL deadspot right there, that Telstra have shrugged and said nothing they can do for over a decade now.

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