Skip to content Skip to main navigation

Business

Beyond the expected

Gungahlin’s Frustrations with the Internet

By ACT_Broadband 29 September 2009 50

Many of you in the North of Canberra are acutely aware of the ongoing Internet performance issues being experienced by residents the of Gungahlin, parts of Kaleen and even Watson.

If you have ever wondered why the Internet at your place never seem to work as well as your friend in Hackett, or Monash? This site may be able to help explain why.

It had always annoyed me that the Internet became almost unusable around 8:00pm each night and why no one seemed to want to fix it. I raised tickets with my ISP and received the same response each time.

Our Wholesale Provider has reported a congestion fault with your service, there is no ETA on its resolution at this time.

After months and months of heartache my apathy finally gave way to action. Much to my wife’s dismay I started a campaign to try and resolve the issue.

I have spent the greater part of the last month compiling data and researching the issue of poor Internet performance in Gungahlin. All of what I have found out I have published on a website www.actbroadband.net

Self promotion aside, I have managed to document the problem as well as my attempts to address the issue. I have set up monitoring of Internode infrastructure and generated a number of months worth of performance reports. I have also published all the correspondence I have had with my ISP and will have with Territory Legislative Assembly Members and Federal Members of Parliament.

I have prepared letters to all Legislative Assembly Representatives for Molonglo which I will post Wednesday 30th September. I will post copies of these on my site the following day as well as all the responses as I receive them.

If you at the level of frustrations as I am with the whole Internet thing, please contact me through the site. I am happy to hear from fellow Gungahlin residents who are having the same experience as I am. Numerous people have already contacted me with their support after visiting the site.

It is my intention to keep this an issue until it is resolved. There are 38,000 residents in the Gungahlin area, the majority of which are suffering as I am. Any support in this endeavour will be greatly appreciated.


What’s Your opinion?


Please login to post your comments, or connect with
50 Responses to
Gungahlin’s Frustrations with the Internet
Filter
Showing only Website comments
Order
Newest to Oldest
Oldest to Newst
Holden Caulfield 10:25 pm 12 Oct 09

Gungahlin, pfft. Fyshwick has the largest amount of retail shopping space in Canberra (or used to) and it still can’t get ADSL2.

SpellingAndGrammar 8:34 pm 04 Oct 09

I have been quite interested to read the comments on this post and realise that I am one of the more fortunate ones. I have lived in Gungahlin now for around 12 years and am currently lucky enough to have ADSL2. However, I had to compromise my principles to receive it. Several years ago, I swore black and blue that I would never bring my custom back to Telstra. However, in changing my ISP a little while ago and attempting to go with a lesser known company, I was told that the only way I would be able to get ADSL2 in my area was to go with Telstra as they were the only ones who had the connections I needed and weren’t handing them out to the competition. Given both my professional and leisure pursuits, I decided I wanted the ADSL2 more than I didn’t want to go back to Telstra and now here I am. BUT – if anyone out there can provide me with ADSL2 without going through Telstra – I’m theirs. Like other posts on this site – one wonders how, when in the greater Canberra area one cannot receive decent broadband or mobile coverage for that matter – how the hell are we going to roll it out to the rest of the country??

Gungahlin Al 11:26 am 02 Oct 09

Aurelius said :

Gungahlin all hangs off one exchange. That exchange was designed to handle Mitchell and some parts of Watson/Lyneham. Now, it’s got Gungahlin hanging off it. Telstra wont upgrade because they’re tight. Result: North Lyneham, the newer parts of Watson and several chunks of Gungahlin get scammed, and cannot get decent access.
How to fix it? Make Telstra want to fix it. Only way that’ll happen is to make them think there’s money in fixing it. But that wont happen in a place like Gungahlin in any hurry because the population density is too low. The solution is to have higher density, more businesses, and thus a greater potential profit per metre of cabling.
And, unfortunately, the same people who are lobbying to solve one problem are the same ones lobbying to avoid higher density and greater population.
Sorry boys and girls, you can’t have your cake and eat it too.

Telstra won’t upgrade things because then they are forced to share those upgraded facilities with all ISPs. So “Screw you” says Telstra to all of us.

IMHO splitting the carrier arm off the retail arm and then bringing it back under government ownership is the best thing they could do with Telstra.

H1NG0 10:50 am 02 Oct 09

I went over to my old house in Ngunnawal yesterday and when I turned up, a Telstra guy was at the door. He said that ADSL2 was now available in this area (Wanganeen Ave). I was suprised. When I lived there, I couldn’t get regular ADSL due to the Pair Gains systems and poor quality of the copper. Correct me if I am wrong, but if I was unable to get ADSL because there was no alternative path from the Pair Gains plus there was a large amount of transmission loss, wouldn’t that also apply to ADSL2?

I don’t think that unit would have a snowflakes chance in hell of getting internet now or any time in the near future. Believe me, I tried to sign up to various services and spoke to Telstra CountryWide on several occasions and there was simply nothing anyone could do. If you put in the phone number or address on the BogPond site, the only service they will provide to that location is NextG. Obviously they know it is a dead zone for ADSL.

I moved to a house less than three blocks away and ADSL2 was also not available due to the Pair Gains system when I signed up for internet a couple of weeks ago. Luckily I got regular ADSL with TPG which is quite good.

Maybe someone from Telstra has caught onto this thread and are sending out their reps in an attempt to try and hose down the issue.

Aurelius 10:05 am 02 Oct 09

Gungahlin all hangs off one exchange. That exchange was designed to handle Mitchell and some parts of Watson/Lyneham. Now, it’s got Gungahlin hanging off it. Telstra wont upgrade because they’re tight. Result: North Lyneham, the newer parts of Watson and several chunks of Gungahlin get scammed, and cannot get decent access.
How to fix it? Make Telstra want to fix it. Only way that’ll happen is to make them think there’s money in fixing it. But that wont happen in a place like Gungahlin in any hurry because the population density is too low. The solution is to have higher density, more businesses, and thus a greater potential profit per metre of cabling.
And, unfortunately, the same people who are lobbying to solve one problem are the same ones lobbying to avoid higher density and greater population.
Sorry boys and girls, you can’t have your cake and eat it too.

ACT_Broadband 7:58 pm 01 Oct 09

@Gungahlin Al – no problems with reproducing this on the GCC website. I am about to listen to the interview again there anyway.

Due to so many requests I will enable comments on my site, http://www.actbroadband.net. Feel free to post your experiences and thoughts if you get inspired.

Performance report for September will go up tonight to if anyone wants to see how bad it has been the last few weeks.

Grrrr 2:25 pm 01 Oct 09

watto23 said :

Its easy to rollout to 95% of the population, but that last 5% will cost so much they won’t do it and that includes the broadband blackspots in cities.

Rolling out NBN (by which you mean FTTH) to Gunghalin or Tuggeranong wouldn’t cost any more than rolling it out in Belconnen.

Those who miss out on FTTH because they are in much lower density living areas (think Sutton) look likely to be offered NBN WiMax (or similar) instead. Truly remote people will be stuck with Satellite just like they are now.

watto23 12:15 pm 01 Oct 09

Dare i say there are blackspots throughout Canberra. I can only get ADSL in the part of Tuggeranong I am in. No Transact or ADSL2. Still its better than Dialup and it seems to be fine speed wise.

Thats the real issue with the NBN idea. Its easy to rollout to 95% of the population, but that last 5% will cost so much they won’t do it and that includes the broadband blackspots in cities.

H1NG0 8:09 am 01 Oct 09

Looking forward to seeing the radio transcript.

Gungahlin Al 7:01 am 01 Oct 09

I’ve uploaded the interviews to our website, and Russell I’m sure you would be OK that I’ve reproduced this article on our site (with credit also to RA).

I seem to have had trouble getting my tongue around “antiquated”… 🙂

jas0nt 10:47 pm 30 Sep 09

peterh said :

The levels of service experienced by the op are through internode. Internode haven’t been here for too long. They are trying to gain market share with crazy deals, targeting the isp’s that operate here in a bid to not have to work very hard to win. It is an issue that the crazy deal is all well and good, but the actual service delivery sucks.

The speed one gets with ADSL in Gungahlin is not a function of what ISP they are with. All ADSL through Gungahlin goes though Telstra through CMUXes (you’ll find most houses are connected to CMUXes and not directly to an exchange simply because the exchange that services Gungahlin is all the way in Mitchell). If CMUXes are congested, as what the OP is saying, then it is Telstra’s fault.

cleo 10:43 pm 30 Sep 09

Sorry should have been Growling Ferret #12 I use ADSL2 it is fantastic, my IT friend could not believe how fast my computer was, and great support, I have been with iinet.net.au for over three years.

cleo 10:38 pm 30 Sep 09

El # 13 ditto

ishnobu 8:38 pm 30 Sep 09

ACT_Broadband, mate all I can say is WOW! Your efforts have been nothing short of inspiring. I am in QLD at the moment and did get to hear the interview, but cant wait to read the transcript.

In mentioning the 3G network, I am with optus and my reception is bad in Harrions (wells station) and the bandwidth is a shocker. I have also used the Telstra NextG at home too and it was pretty ordinary. And for those suggesting 3G unfortunately from my experience it is no replacement for fixed connections despite the current situation.

I am not a fan of TransACT’s prices or setup for FTTH in places like Franklin (I have a friend who has moved in and is paying $60pm for simple line rental!!!) But I almost feel like calling on TransACT to rollout Gungahlin, however I dont know the rules and regulation which I am sure are probably in place to stop such activities.

Good Luck and we all watch to see Telstra’s next move.

el 8:35 pm 30 Sep 09

Primal said :

Are we talking about the same Internode? I’ve been with them in Canberra (WECK exchange) both on Telstra gear and Node’s own for a few years now, and you’re off on just about every last comment there…

Indeed. Anyone would think he was a Telstra reseller…

antycbr 8:28 pm 30 Sep 09

Not sure that the ACT MLA’s will be able to help too much as communications is a Commonwealth responsibility. Several of my colleagues live up in Gungahlin suburbs and its a nightmare – particularly if they have to remote into work. Internode is definitely top notch in terms of ISP service, using them both for business grade and residential connections. I could count in minutes the downtime I’ve had in the past four years I’ve been connected.

Primal 7:58 pm 30 Sep 09

peterh said :

Internode haven’t been here for too long. They are trying to gain market share with crazy deals, targeting the isp’s that operate here in a bid to not have to work very hard to win. It is an issue that the crazy deal is all well and good, but the actual service delivery sucks.

I thought internode were using the optus wholesale ADSL as their deliverable, not Telstra. Internode live and breathe rural, it is one of their redeeming qualities.

Are we talking about the same Internode? I’ve been with them in Canberra (WECK exchange) both on Telstra gear and Node’s own for a few years now, and you’re off on just about every last comment there…

Ryano 7:33 pm 30 Sep 09

Mate, good luck. I’m in Nicholls myself, and have all of those issues.

Those who say you’re Telstra-bashing are just ignoring reality.

Mimiboo 7:12 pm 30 Sep 09

Yes, goodluck ACT Broadband. I recently applied to get ADSL2+ with Internode and got the notice that our copper pairs to our premises are incompatible with Internode’s ADSL2+. I live in Franklin, a suburb which has existed for less than 2 yrs. Grrrr. Apparently its well known amongst many ISPs nationally that Crace is a problematic exchange. Telstra sucks… (however I will give credit to the Telstra technicians who do a good job at connecting us with the exchanges, that is, if it can be done in the first place).

ACT_Broadband 5:31 pm 30 Sep 09

Kramer said :

This is the gamble of living in new suburbs (or town centers) where infrastructure is not fully established. Tuggerangong & Belconnen aren’t looking so bad now…

I don’t know how old the suburb is where you live Mr Overlord. Palmerston has existed for 18 years – my early 90’s laminate kitchen is testament to the period. I am sure 18 years old constitutes something other than “new.”

This simple fact remains – Anyone connected to a RIM/CMUX is locked into a Telstra Wholesale service. There are no other options other than wireless. But be aware of the wireless options on offer. many of the mobile towers in Gungahlin also terminate at Crace exchange. Seeing that is where some of the congestion issues are….who is to say that service will not suffer the same fate.

CBR Tweets

Sign up to our newsletter

Top
Copyright © 2018 Region Group Pty Ltd. All rights reserved.
the-riotact.com | aboutregional.com.au | b2bmagazine.com.au | thisiscanberra.com

Search across the site