Many of you in the North of Canberra are acutely aware of the ongoing Internet performance issues being experienced by residents the of Gungahlin, parts of Kaleen and even Watson.
If you have ever wondered why the Internet at your place never seem to work as well as your friend in Hackett, or Monash? This site may be able to help explain why.
It had always annoyed me that the Internet became almost unusable around 8:00pm each night and why no one seemed to want to fix it. I raised tickets with my ISP and received the same response each time.
Our Wholesale Provider has reported a congestion fault with your service, there is no ETA on its resolution at this time.
After months and months of heartache my apathy finally gave way to action. Much to my wife’s dismay I started a campaign to try and resolve the issue.
I have spent the greater part of the last month compiling data and researching the issue of poor Internet performance in Gungahlin. All of what I have found out I have published on a website www.actbroadband.net
Self promotion aside, I have managed to document the problem as well as my attempts to address the issue. I have set up monitoring of Internode infrastructure and generated a number of months worth of performance reports. I have also published all the correspondence I have had with my ISP and will have with Territory Legislative Assembly Members and Federal Members of Parliament.
I have prepared letters to all Legislative Assembly Representatives for Molonglo which I will post Wednesday 30th September. I will post copies of these on my site the following day as well as all the responses as I receive them.
If you at the level of frustrations as I am with the whole Internet thing, please contact me through the site. I am happy to hear from fellow Gungahlin residents who are having the same experience as I am. Numerous people have already contacted me with their support after visiting the site.
It is my intention to keep this an issue until it is resolved. There are 38,000 residents in the Gungahlin area, the majority of which are suffering as I am. Any support in this endeavour will be greatly appreciated.