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How long’s too long?

By gibbering 7 November 2008 29

Ok, so I’m not really the patient type anyway, so am interested in opinions on whether this is the norm in Canberra, or if it is a bit excessive.

After hunting around for some time for a recliner for my partner that wasn’t too big and wasn’t too small we eventually found one at Cusacks/Furniture One in Fyshwick and handed over our money with the promise of getting a delivery date the next week (vague comments that it might not be too long).

After a week and a half, we gave them a call to find out that it wouldn’t delivered until the end of January (approx 3 months from order).

Now to me, 3 months is on the excessive side for a piece of leather, some wood, some metal and some bolts – especially if the suite it came from was in a catalogue (I’d presume that if you advertise something, you have it).

However, I’m interested in opinions on whether we’re barking up the wrong tree and that’s the norm for ordering furniture (or even other things) in Canberra?


Gibbering (mostly)

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29 Responses to
How long’s too long?
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Geane Malatak 12:52 am 16 Sep 17

Almost 10 years on and it seems like there has not been any change. My mate had a similar issue at Cusaks Canberra. Paid in full for Furniture and was told delivery was within 2 weeks. At a week post payment, my mate was then told it will now be 4 weeks for delivery. At the 4 week mark from purchase my mate called the store for an update and was told that ETA will now be an additional 6 weeks or the store is happy to give the display set delivered within a week with no discounts. Strongly recommend to avoid purchasing from Cusacks Canberra as their Integrity is strongly in doubt.

MWF 11:28 pm 07 Nov 08

Am I the only person in Australia to notice that the models in Fantastic Furniture catalogues are all about 155cm tall? They look like mini adults to me and I am a semi-mini person at 162cm tall.

ant 10:06 pm 07 Nov 08

I must confess to buying most of my furniture from Ikea. Hard to resist, and you pull it off the shelf yourself and bring it home, and then have hours of swearing fun while you put it together. Blow this waiting for weeks gig, no way.

sexynotsmart 8:30 pm 07 Nov 08

Ooh and I can’t believe I forgot! The babe from the Frisco ad is hot.

LoveBumps has you on her girly list. Please drop us a line if you ever want to party.

madocci 8:29 pm 07 Nov 08

I too had a shocker experience at Frisco. Its all good if it comes in when they say it will (usually within 12 weeks for furniture). But, after a balls up from the supplier, five months later I cancelled the order. Frisco wouldnt return the deposit and we had to spend it on some crappy stuff from their shop. Steer clear I say!

sexynotsmart 8:25 pm 07 Nov 08

We have a similar story involving Cusacks. We purchased a couple of desks early January, with delivery promised inside 2 weeks. The delivery date was important because they needed to be in situ before the start of the school year.

In the coming weeks we made regular phone calls to the crusty old geezer who managed the sale. Early February the story changed to there being many orders for the particular model, and we had to wait for them to be built.

The desks arrived last week of February – COVERED IN DUST.

Now I’m no forensic scientist… but it seems to me that a newly-made desk may get some dust during transport. But not of the type and thickness of the specimens before us.

So I guess there are two lessons we took from the experience. Cusacks are demoted to LAST on our list next furniture shopping day, and don’t trust anyone over 40.

Felix the Cat 8:12 pm 07 Nov 08

Plenty of furniture shops in Fyshwick, do the rounds and find a chair that you like that is in stock, check that they will actually sell that one (haggle a discount because it is ‘shop soiled’) and then go back and get a refund from the original store.

Vic Bitterman 7:30 pm 07 Nov 08

Just on 4 weeks ago, we ordered our youngest child an entire matching bedroom suite of furniture from Captain Snooze. They clearly said it was made to order from a company in Melbourne, and would take up to 12 weeks. We were totally fine with this, as young miss who has just turned 2 isn’t quite ready to come out of her cot into a bed. So we were happy to wait until January or so.

Got a call during the week – it had arrived and was ready for delivery!

Doh! Whilst we were happy it came so quick, the little one isn’t quite yet to be in a bed! (So the bed’s still in bits in the spare room 🙂

tylersmayhem 5:05 pm 07 Nov 08

Eventually, I went to a Frisco sale at their warehouse in Qbn. It was a pay and take sale, found a nice big couch, paid for it, went home and got ute and went off with it.

Cool, was that weird looking chick with bad early 90’s style outfits from the TV ad there?

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